Rated 4 out of 5 by JLo73 Neighborhood Awards Weekend
Sheraton Hotel in Downtown Atlanta was what I was looking for. The grounds and decor My friend and I were greeted by Levar, one of the bellmen, who was very prompt and genuinely courteous to assist us with our belongings and gave us a preview of the attractions in the area. Another staff member Jerome assisted us with transportation options to and from our weekend events and any other requests. Our room was perfect and we slept peacefully. All staff from concierge to bellmen, we received superb service!! I look forward to visiting Sheraton Hotel on my next trip. Just a suggestion, complimentary breakfast would be a great option.
August 14, 2014
Rated 5 out of 5 by Educ The staff experience was one of the best
I have attended a number of conferences and felt that the hotel experience at your hotel was one of the best that I had ever had. Your staff was wonderful from check-in to Jerome when I was leaving as he met me at the door to load my luggage. They were extremely helpful, always present (you didn't have to hunt them down), looked you in the eye when speaking to you, were smiling and pleasant, and acted like they were glad that we were there. You have an excellent team. The food was good too along with the service in the banquet hall for the various meals. I would definitely recommend your hotel for a location.
August 1, 2014
Rated 5 out of 5 by sevensmom2 Great Anniversary! Thanks!
Came to spend one night with you for our 18th anniversary. Everyone was so great to us! The anniversary gift that was sent to our room was awesome! Alexis did such a wonderful job making us feel sooooo welcome. Boris had to make two trips to deliver our anniversary present (sorry Boris) but did so with such a smile on his face. The room was extremely comfortable. Will definitely recommend to everyone to come visit for special occasions! Thanks again!!!
August 17, 2014
Rated 5 out of 5 by Traveler11 Outstanding Service!
I am a frequent traveler and stay at a lot of SPG hotels. The Sheraton Atlanta Hotel staff does an outstanding job at recognizing your SPG member status and going out of their way to make your stay as comfortable as possible. The front desk staff, the VIP & Club Services Manager, and the Club Lounge staff are wonderful! There are many hotels in this area but I have no difficulty recommending this hotel over any others in the immediate area.
August 6, 2014
Rated 5 out of 5 by Room839to539 Hotel Experience - Rating
Our stay with the Sheraton hotel during the Steve Harvey Neighborhood awards was outstanding and I'm blown away with the high level customer service we all received while here. We incurred an incident and it was handled professionally and we were even rewarded for our inconvenience. The mannerism, the concern, the smiles from the entire staff made our stay well worth the while. We will definitely be back next year at the Sheraton hotel. I have not experienced this level of customer service in quite sometimes. Thanks Sheraton for letting me know that excellent customer service still exists.
August 13, 2014
Rated 4 out of 5 by Anthony64 Unexpected noise
The refrigerator in my room had a very loud hum that sounded like a smoke detector going off. It woke me in the middle of the night and I could not go back to sleep. It is probably hard to hear, but at 3 a.m. it was awful. If I was not at the hotel in a professional setting I would have asked for a refund for that night. A lot of my friends asked me how my forst trip to Atlanta was and how the conference went and the only bad thing I had to say was that refrigerator noise.
August 16, 2014
Rated 5 out of 5 by Petey01 EXCELLENT SERVICE
This hotel defines hospitable. From the moment we walked in the door until seven days later when we left. I enjoyed the room, the restaurants and the staff.
August 7, 2014
Rated 5 out of 5 by Black2014 Good Hotel
It's was a really good experience and we enjoy the time there.
August 5, 2014