Rated 2 out of 5 by Larry Problem with water in shower
On the morning of 5/9/13, I could not regulate the very hot water in the shower. After running the water for 10 minutes, the water temp went to full cold! We could not use the shower at all. I reported the problem to the front desk however we needed to get going. At checkout, I was awarded points to be used for our next stay which helped ease the disappointment. The scalding hot water could be a very serious safety concern for future guests.
May 10, 2013
Rated 2 out of 5 by Campos64 Not the Sheraton I Expected
Beyond the exterior and lobby decor this hotel needs plenty of management work. The staff was pleasant and graceous, however, It took us 2 hours, yes TWO, to check in. During this time they did offer refreshments, but what I really wanted was to get settled. Murmurs through the crowd were they're just not prepared to handle large crowds. Are you kidding me? They sit next door to the convention center. Crowds should be their speciality. Once our room assignments were given we arrived on the 8th floor to piles of laundry on the floor outside of rooms. I was skeptical as I entered my room, which was okay. Didn't eat there as prices were exorbitant and again long lines. Check out made easy on the TV wasn't working , so back to standing in another line. Overall VERY disappointing. I've stayed at lesser hotels with more attention to the customer.
May 1, 2012
Rated 5 out of 5 by FLJoe The staff were friendly and the room was very clean
This is an outstanding hotel. I want to express my appreciation to Mr. Freddy Ridas for his professionalism, warm and friendly personality during the check-in process. Mr. Ridas made me feel welcomed and at home the second I walked up to the check-in counter. He is one of the best! Thank you.
October 4, 2013
Rated 4 out of 5 by hbchfkev Shuttle service
I had to phone the front desk 3 times and waited more than 2 hours before the shuttle bus picked me up at the airport. Meantime the hotel is only 10 min from the airport. I had a similar experience the year before. Very poor service!
The front desk also told me that I can just come 10 min before I need a shuttle bus to take me to the airport. But when I went to the desk I was told that the bus goes only every hour. There is no co-ordination!
July 25, 2012
Rated 1 out of 5 by Alster69 overpriced and overrated
This was one of the worst hotels I have ever stayed. Parking wasn't free at all. I had to move rooms twice because the AC's wouldn't work. The entire experience was overpriced and completely not worth it. I will never stay in one of these so called "fancy" hotels again. The Wifi was 10 bucks a day. Really? I could've stayed at a different hotel and got free parking, free breakfast, and free Wifi. Next time, you better believe I will
June 16, 2013
Rated 2 out of 5 by VisionaryDiva Very Disappointing
The pool was not working. We had made arrangements over the phone over the course of a week to make sure hotel would use credit card on file but when I got there they said u was given the wrong information. For the price of the room there should have been some type of free breakfast instead it was average cost of 22.00 per person as was quoted to me over the phone from room service. Friday and Saturday night the bar closed early according to listing in my room. However, when I called to double check I was told bar closes at 1:30am went down at 12midnight approximately 5 minutes after my phone call and was informed the bar was closed. After that I barely stayed in the room parking was not convenient after a certain point in the night and it proved easier and more relaxing to stay elsewhere. Just was not worth the price and I will never recommend.
August 1, 2012
Rated 5 out of 5 by Travel44 Overall review
When staying in a hotel, our first 2 priorities are how are we treated from the time we walk in the doors, get checked in, and the attitude of the entire staff. Your team "rocked"! Cleaning staff the absolute friendliest. 2nd, or maybe a tie, cleanliness in our room and entire facility. Again, was very good. We were there for a conference, and had no choice where to stay. But very pleased we stayed with you.
August 5, 2013
Rated 2 out of 5 by JH29 decent if you HAVE to be downtown
I was there for the mercedes marathon so I needed to be within walking distance, otherwise I probably would have gone somewhere else. There were stains on the floor in the hotel room, it was not a good part of town. The walls were very thin and it was very loud. I had to get up very early and our room was facing the open area where all the resturants were and it was just very loud. Needless to say I didn't get a very good nights sleep.
February 20, 2013
Rated 2 out of 5 Used and Abused Dirty Old Hotel
Toilet had not been cleaned, shower not clean, fried chicken skin in chair when we arived. Check in was a nightmare and we stood in line for 50 min to get checked in. Staff could not help with directions to restraunts or venues even within walking distance. Dacor needs a major overhaul. Sleep fairly well but hey... I was drunk by bed time so i would not have to think about the butt fuzz on the toilet seat that was left there for us.
December 31, 2012
Rated 4 out of 5 by patti60323 very accommodating
This hotel staff was excellent and accommodated all questions. They were extremely attentive!
October 21, 2013
Rated 4 out of 5 by runningman Location the best oart
Stayed here for the Mercedes Half-Marathon. Hotel is very busy and the rooms turn over a lot. The rooms are ok as far as cleanliness but show signs of wear. HVAC is tough to manage. My room was so hot even with the temp set at 60. Not sure I understand that. I will stay here again because it is right around the corner from the start line. If I was in B-ham for another reason, I would stay somewhere else. Great fitness center.
February 18, 2013
Rated 1 out of 5 by meche bad visit
I was told one rate on the phone and then was told when I got there by a mang. I could not have it.129 is what they said, I paid 189 and when I called the 800 number form my room they said 169 but still would not adjust anything- The garbage was not emptied from guest prior, the next day it took at least 15 min in shower to get hot water- and there was blood on our duvet cover and I took a picture with my self phone of that.
February 25, 2013
Rated 4 out of 5 by OAMoore Honest Assessment
The hotel itself is a great facility. During check-in, the representative didn't seem to be attentive nor willing to check me in. She never acknowledged me, another representative finally did. Once I got to my floor, on the Club Level, there was bags of trash in the hall-way next to my room; it was 5:30 p.m. Unacceptable! Someone finally removed the bags of trash sometime after 8 p.m. The Club Lounge was excellent.
May 6, 2013
Rated 4 out of 5 by Angie1122 This hotel is very nice.
The hotel was very nice and the staff was professional as well. We had to wait too long to check in though. Our room was very nice and clean but the AC never got the room cool. My husband and I stayed hot and did not sleep well. I would stay there again and would've asked for another room had we not returned so late from the event we attended.
September 1, 2013
Rated 5 out of 5 by Sheryl2549 Mrs.
Great location for travelers...wonderful and friendly staff. I was even allowed to have early check in before the conference began which was very helpful for my schedule. Everything was perfect except there was no soap in the bathroom when I arrived. But I called for the soap and it was delivered within 10 minutes. Then later someone called to be sure that the items had been delivered. So I was a happy camper!!!
January 15, 2013
Rated 1 out of 5 by RAD1 Disappointed
I stayed here in Birmingham, Al Sheraton for two weeks. My air condition did not work for the first four days and the last four days. I call for room service for three days and the service never came. The pool was close for repairs. The water was shut off for some type of repair ,when I had to shower the water was brown; I was never notified of the water issue. My hotel bill was incorrect at check out.
June 15, 2013
Rated 5 out of 5 by Campos64 Awesome!
From the moment we checked in to the moment we left our stay here was exceptional. Jocelyn was so helpful and kind during check in. We were there for the Extrodinary Women's Conference at the BJCC so everything was right there. The only issue we had was when the conference was over was getting out of the parking garage. It took one hour to get out. Would definately recommend this hotel and will stay there again.
May 1, 2012
Rated 5 out of 5 by Jay06 Unbelievable Staff and Attention tonDetail
I can not say enough about every staff member at this hotel. They made a very difficult trip just a true pleasure to come back to the room each day and night. Everyone from valet, to the front desk, lobby bar and restaurants made it a point to call me by name and that shows attention to detail. I will be staying again soon and anytime I am in the area this will be my home away from home. Thanks to everyone.
May 4, 2013
Rated 3 out of 5 by PW0915 Old hotel, needs refurbishing
I was 5th in line to check in and there was only one person handling check-ins. The same occurred when I checked out. There were 3 people walking around but no one else offered to help with check-ins.
October 4, 2013
Rated 4 out of 5 by GoBucks54 A Good Hotel
We stayed at this hotel during a recent conference. The staff were pleasant and very helpful. The site is showing some wear, so there may be a need to do some updating in the near future. All in all, I would recommend this Sheraton for guests visiting Birmingham.
September 23, 2013
Rated 1 out of 5 by ADT1914 Overall Stay
My resent stay did not meet my expected standards for a Sharton Hotel. The room did not have any ready available outlets to plug in my cellphone charger or laptop. My stay was on a Monday evening and the ESPN channel did not display so I missed the MNF game that evening. Also the room was always hot and did not cool down even when I lowered the temp. Not an enjoyable stay. Also the iron did not heat up.
October 9, 2012
Rated 2 out of 5 by Dave Due to the design of this hotel it is noisy
On my first night the guests in the adjacent room were loud and disruptive, inhibiting my sleep. On my second night in the hotel, a large group of young students were extremely loud in the atrium area and disrupted my sleep. Security addressed the problem quickly on the first night. With a large contingent of business people in the hotel, the service for breakfast was sluggish and took too much time.
April 19, 2013
Rated 3 out of 5 by RFish52 Almost OK but....
A couple of snafus...(1) Heat went out in room on the 3rd night..was offered another room but opted to stick it out due to inconvenience of moving...(2) For some UNKNOWN reason my car was parked out front when it was supposed to be in valet parking. I am still upset and dismayed over this incident, especially with the immediate disclaimer that the parking and hotel were separate companies...really!!!
November 24, 2011
Rated 5 out of 5 by PinkandGreenQueens This hotel was a great location
This hotel was a great location to stay for the event we attended. Everything was right @ our finger tips. The check-in process was swift & your staff was friendly & informed. The room was excellent. Hotel has great restaurant choices. Also, there are museums, other restaurants, and historical sites within walking distance. This hotel was a great choice & would recommend to friends.
July 5, 2013
Rated 1 out of 5 by Msil Awful
Staying at this hotel was the worst experience I've ever had at a hotel. Check in took forever. Clerk was rude. Manager not helpful at all. Rooms were old and falling apart. Valet was full both nights so we had to self park and walk. Hotel was very noisy and room service was terrible and they lost our order so we had to call many times. I travel a lot and stay in many hotels...this was the worst!!
April 8, 2013
Rated 2 out of 5 by tlowe7usga I did not enjoy my stay for the USGA Mid-Am
Water was only warm in the shower. I called twice to get it fixed but it never happened. Water from the sink was much hotter than the shower.
October 8, 2013
Rated 2 out of 5 by C2010 Not worth the money or stress
This hotel was very disaapointing. The parking for this property is far removed from the lobby. The escalators were out of service, the evelvators did not operate properly and at one point the door opened half way between floors. The front desk clerk upon my checking out proceeded to argue with me that I gave her the wrong room number. On future trips to Birmingham I will seek other accomodations.
January 16, 2013
Rated 4 out of 5 by sab40 Needs an Update
I enjoyed my stay at the Sheraton. The room was comfortable and the bed was fantastic. Additionally, the water pressure in the shower was great and we were on a high floor. I also enjoyed the club level service. That said, there's no wi-fi in the rooms! They need to update this quickly. Westin, another Starwood property has recently opened in Bham. On my next trip back I think I'll stay there.
February 19, 2013
Rated 1 out of 5 by NotPleasedAtAll Never again
The room decor was dated and old. Although i like it warm, the hallways were sweltering while the rooms remained cold. While checking out, the bill was much more than what was expected and when i pointed this out to the lobby clerk, she smiled and continued to repeat that she did not know where the charge came from and she cannot explain it, but she cannot do anything about it. horrible stay.
January 3, 2013
Rated 5 out of 5 by fuquaj Very Nice Hotel
The hotel was very nice, and the staff was excellent. The hotel was quiet. I had a room on the 11th floor. My only complaint is that I had to take two separate elevators to get there. I understand that because of the parking deck, they had to do it this way. It was a minor inconvenience. Everything else was exceptional. Big room for a cat 2 hotel. I would definitely stay here again.
June 3, 2013