Rated 2 out of 5 by mimi123 Disappointed
I was not impressed with this hotel at all. With the Sheraton name and the size of this hotel, it was not at all what I expected. The staff was nice enough, and the bed was comfortable, that's about all I can say positive about my stay. No ice machines that worked, and my room was constantly freezing while another inmy group was too hot. The carpet is disgusting. The restaurants are insanely overpriced, and even best westerns offer free wifi.
June 25, 2013
Rated 4 out of 5 by hbchfkev Shuttle service
I had to phone the front desk 3 times and waited more than 2 hours before the shuttle bus picked me up at the airport. Meantime the hotel is only 10 min from the airport. I had a similar experience the year before. Very poor service!
The front desk also told me that I can just come 10 min before I need a shuttle bus to take me to the airport. But when I went to the desk I was told that the bus goes only every hour. There is no co-ordination!
July 25, 2012
Rated 2 out of 5 by Larry Problem with water in shower
On the morning of 5/9/13, I could not regulate the very hot water in the shower. After running the water for 10 minutes, the water temp went to full cold! We could not use the shower at all. I reported the problem to the front desk however we needed to get going. At checkout, I was awarded points to be used for our next stay which helped ease the disappointment. The scalding hot water could be a very serious safety concern for future guests.
May 10, 2013
Rated 2 out of 5 by VisionaryDiva Very Disappointing
The pool was not working. We had made arrangements over the phone over the course of a week to make sure hotel would use credit card on file but when I got there they said u was given the wrong information. For the price of the room there should have been some type of free breakfast instead it was average cost of 22.00 per person as was quoted to me over the phone from room service. Friday and Saturday night the bar closed early according to listing in my room. However, when I called to double check I was told bar closes at 1:30am went down at 12midnight approximately 5 minutes after my phone call and was informed the bar was closed. After that I barely stayed in the room parking was not convenient after a certain point in the night and it proved easier and more relaxing to stay elsewhere. Just was not worth the price and I will never recommend.
August 1, 2012
Rated 4 out of 5 by Arthur42 A Place to Stay
It's a hotel that is a convenient place to stay. The service and cleanliness all met expectations, but its proximity to the central commercial district and historic resources are the reason to stay here. There is an amazing and broad range of great places to eat just a few blocks away on the other side of the freeway. Birmingham is a wonderful, historic city, and this hotel has a great location to facilitate memorable times in Birmingham.
September 23, 2013
Rated 5 out of 5 by HenryMarley Staff came to the rescue
I was staying at the hotel when the "snowstorm" hit. The staff did an incredible job of accommodating the hotel full of guests who were unable to leave. They kept the restaurant going, provided as much housekeeping services as they could, and handled overall services, all with limited staff. They were able to accommodate me in staying an extra night when my flight was canceled. All staff were friendly and willing to help.
January 31, 2014
Rated 2 out of 5 by JH29 decent if you HAVE to be downtown
I was there for the mercedes marathon so I needed to be within walking distance, otherwise I probably would have gone somewhere else. There were stains on the floor in the hotel room, it was not a good part of town. The walls were very thin and it was very loud. I had to get up very early and our room was facing the open area where all the resturants were and it was just very loud. Needless to say I didn't get a very good nights sleep.
February 20, 2013
Rated 2 out of 5 by akeeney84 This hotel did not live up to expectations
The hotel advertised a hot tub. There was no hot tub. The reservation was made under my name, but everything was listed under my mom or my daughter's name, who were both on vacation with me. The bill was in my 8 year old daughter's name. Really? I got a discounted rate for the Talladega race, and I got a horrible room to make up the difference. The bathroom door had to be lifted to open or close it. We came in to a chair with 2 broken legs. My reservation was for 3 nights and we were informed they only had us down for 2 nights, so I didn't get my 2nd voucher for refusing housekeeping services. Our remote for the TV didn't work well. It was incredibly difficult to change the channels. What hotel, especially at those rates, doesn't have a mini-fridge or a microwave? We couldn't save any of our leftovers. Wasted money! The "heated" pool was FREEZING! I would have liked at least juice and donuts, a continental breakfast, for the money I spent. Smaller, less fancy hotels and motels have complimentary breakfast and any ammenities they advertise for. I will be spending my money with them on my next vacation.
May 8, 2014
Rated 2 out of 5 Used and Abused Dirty Old Hotel
Toilet had not been cleaned, shower not clean, fried chicken skin in chair when we arived. Check in was a nightmare and we stood in line for 50 min to get checked in. Staff could not help with directions to restraunts or venues even within walking distance. Dacor needs a major overhaul. Sleep fairly well but hey... I was drunk by bed time so i would not have to think about the butt fuzz on the toilet seat that was left there for us.
December 31, 2012
Rated 2 out of 5 by dbullock1 Will not recommend to anyone!
The staff was very friendly, the room was alright. You could hear the interstate all night. The place is a money pit, you had to rent refrigerator, pay $1.00 for local calls and then $9.95 for wifi (its free at mcdonalds and other locations including hotels). It was conveinent for the BJCC. I was extremely angry about them charging me twice for my room and them telling me it would take 3-5 days for it to be returned to my account.
November 4, 2013
Rated 4 out of 5 by LHB1013 E Tripps made trip a positive experience.
In traveling through Birmingham Ala, we arrived at the peak-time of the peak weekend, totally unaware of the local event. During the chaos of parking our over-sized vehicle, a most remarkable young man saved the day by truly helping us (old and tired travelers) manage a very difficult situation. Ethan Tripps, Manager of Valet is an EXCELLENT employee, diplomatic problem solver and all-in-all the BEST Sheraton PR person imaginable!
October 31, 2013
Rated 2 out of 5 by bwatl Don't leave a message
No callback for three weeks after leaving a message about a billing discrepancy. When it came time to do expenses I called again and reached someone but they could not address my concern.
May 7, 2014
Rated 4 out of 5 by runningman Location the best oart
Stayed here for the Mercedes Half-Marathon. Hotel is very busy and the rooms turn over a lot. The rooms are ok as far as cleanliness but show signs of wear. HVAC is tough to manage. My room was so hot even with the temp set at 60. Not sure I understand that. I will stay here again because it is right around the corner from the start line. If I was in B-ham for another reason, I would stay somewhere else. Great fitness center.
February 18, 2013
Rated 1 out of 5 by meche bad visit
I was told one rate on the phone and then was told when I got there by a mang. I could not have it.129 is what they said, I paid 189 and when I called the 800 number form my room they said 169 but still would not adjust anything- The garbage was not emptied from guest prior, the next day it took at least 15 min in shower to get hot water- and there was blood on our duvet cover and I took a picture with my self phone of that.
February 25, 2013
Rated 3 out of 5 by RTRGirl07 Overpriced...
The Sheraton was the recommended conference for a conference I was attending at the BJCC. I am a Birmingham native and have always thought great things about the hotel. I must say that I was extremely disappointed. The staff was very nice and friendly; however, the accommodations were not on par with the nightly rate. The rooms were a decent size; however my room had some peeling wallpaper and there was dust in the corners. The bathrooms were extremely small and there was dust and dirt in the corners of the ceiling and worn wallpaper on the walls. My room was in the tower portion of the hotel, had a nice view, and was on a "SPG Preferred Floor"; however, the carpet on the floor needs to be replaced and the walls had scratch marks where they had been bumped with luggage and housekeeping carts. Overall, I would not stay at this hotel again with the prices listed.
September 30, 2013
Rated 4 out of 5 by PCB1 Excellent Customer Service
From the second we drove up to the Sheraton to the second we left, the staff was courteous, helpful and always pleasant,. They never forgot our names even.
May 7, 2014
Rated 3 out of 5 by CasualVisitor Not much to eat...
The hotel itself was very comfortable. It's in the business district and there are not many places to eat within walking distance. There was a convention going on, so all the food facilities within the hotel were completely overrun.
Also the headboard literally fell off the bed when I reached behind to plug in my computer cord.
The shuttle took about 45 minutes to pick us up at the airprot.
February 17, 2014
Rated 4 out of 5 by davidandmichelle Dont pay for club access
We had purchased the club access for its convenience and location next to our room. there were no plates or cups available. We contacted the desk for a refund were they sent us to the second floor for breakfast. There was confusion because you are supposed to have a coupon which we didn't. The bar and grill was a nightmare. No seating, horrible service and the wait staff did not seemed interested in waiting on you.
November 20, 2013
Rated 5 out of 5 by Love81 Great Stay!
We have stayed on several different occasions and never been disappointed. Very clean and well kept. Beds were comfortable. Ours rooms have always been reasonably quite for such a busy hotel. Love that it is attached to the BJCC for going to events. Complementary breakfast was really good and in a clean nice and peaceful area. It is a long walk from the parking garage. I would suggest luggage on wheels :)
January 12, 2014
Rated 3 out of 5 by Rater Convenient to Center
Hotel was convenient to Civic Center and Sports Hall of Fame. No free WiFi connection in room; paid connections ($10 per day) must be renewed each day. If tech support is needed, you will be connected to India. Cell phone reception in room was nonexistent. Cold water one day and low water pressure. No frig or safe in room. Most staff were friendly and helpful. Quiet and otherwise comfortable. Right on trolley line.
October 4, 2013
Rated 4 out of 5 by OAMoore Honest Assessment
The hotel itself is a great facility. During check-in, the representative didn't seem to be attentive nor willing to check me in. She never acknowledged me, another representative finally did. Once I got to my floor, on the Club Level, there was bags of trash in the hall-way next to my room; it was 5:30 p.m. Unacceptable! Someone finally removed the bags of trash sometime after 8 p.m. The Club Lounge was excellent.
May 6, 2013
Rated 4 out of 5 by kgrosel In town for Conference
The hotel staff was very nice and responsive. The room could use some additional sound proofing and was a little warm, but was clean and well maintained.
May 5, 2014
Rated 1 out of 5 by Stamp This hotel was horrible!
For one of the largest hotels in the area, it needs a lot of work. Room was not cleaned when we arrived. I had to sanitize my own bath, again, after staff tried cleaning it. water was not hot enough. I had to run for a long time, to get hot and I was on a business trip. Internet was not working, even after having to pay extra for it. No microwave and refrigerator. a must with children. Inside pool out of order.
November 24, 2013
Rated 5 out of 5 by PlatTraveler Great experience.
Responsive, attentive staff, well maintained property.
May 12, 2014
Rated 5 out of 5 by Sheryl2549 Mrs.
Great location for travelers...wonderful and friendly staff. I was even allowed to have early check in before the conference began which was very helpful for my schedule. Everything was perfect except there was no soap in the bathroom when I arrived. But I called for the soap and it was delivered within 10 minutes. Then later someone called to be sure that the items had been delivered. So I was a happy camper!!!
January 15, 2013
Rated 5 out of 5 by Manju Awesome!
From the moment we checked in to the moment we left our stay here was exceptional. Jocelyn was so helpful and kind during check in. We were there for the Extrodinary Women's Conference at the BJCC so everything was right there. The only issue we had was when the conference was over was getting out of the parking garage. It took one hour to get out. Would definately recommend this hotel and will stay there again.
May 1, 2012
Rated 3 out of 5 by Viv28 Hotel Okay for Business
Pretty hotel and nice staff.
May 12, 2014
Rated 4 out of 5 by Bob737373 Good place to visit
The hotel is extremely convenient to the BJCC. The only problem I encountered was the in-house restaurant prices, and the ridiculous charge for on-line access in the rooms. Without naming names, most other hotels offer free wi-fi. Really disappointing. Very nice rooms, amenities. Staff was above and beyond helpful and nice!
March 31, 2014
Rated 5 out of 5 by Jay06 Unbelievable Staff and Attention tonDetail
I can not say enough about every staff member at this hotel. They made a very difficult trip just a true pleasure to come back to the room each day and night. Everyone from valet, to the front desk, lobby bar and restaurants made it a point to call me by name and that shows attention to detail. I will be staying again soon and anytime I am in the area this will be my home away from home. Thanks to everyone.
May 4, 2013
Rated 3 out of 5 by Mckey Good, not great.
Friendly staff, but did not get fridge as requested prior to arrival, and on arrival, until 9:00pm when got back from dinner. TV remote in room did not work. Shower drain cover loose and moldy. Only 1 half full roll of bathroom tissue. Just now why I stay at Sheraton properties. Prior stays at this hotel have been better, maybe just a bad luck stay.
March 16, 2014