Rated 2 out of 5 by ccrider101 Worst Sheraton Ever
This hotel is out dated and needs some refurbishing. The rooms were worn out. The beds were not comfortable -- what happened to Heavenly Beds? The doors SLAM loudly and woke me up repeatedly all night. There was no hot water either night I was there. The restaurants are limited and overpriced. There was only one person working the check in desk when I arrived -- with a long line of people waiting. And there is no auto check out, forcing me to go stand in that line again at to check out. I would not stay here again unless there are improvements.
January 26, 2014
Rated 5 out of 5 by HenryMarley Staff came to the rescue
I was staying at the hotel when the "snowstorm" hit. The staff did an incredible job of accommodating the hotel full of guests who were unable to leave. They kept the restaurant going, provided as much housekeeping services as they could, and handled overall services, all with limited staff. They were able to accommodate me in staying an extra night when my flight was canceled. All staff were friendly and willing to help.
January 31, 2014
Rated 4 out of 5 by Don14 Nice Hotel with all the features needed.
Everything was great except the beds.
February 3, 2014
Rated 4 out of 5 by Gothomps Hotel Staff made you feel at home
Our stay started with Jocelyn checking us into the hotel, she was very patient and worked with us to make sure we got the best room available. Secondly, their was a small bar in the lobby where the bartendar was very friendly and slowed the day down to a relaxing pace. Lastly, the Atrium restuatrant had a great wait staff and was very acoomodating and pleasant. Overall, it was not the hotel, but the staff that made my stay enjoyable.
February 20, 2012
Rated 3 out of 5 by none tough weekend
We were disappointed that the fraternity party booked for the hotel largely began in the hall way outside of our room requiring our family of four to change rooms at 11:30 pm. Selected the hotel based on indoor pool, video game room and proximity to BJCC so I could take my children to WWE on Sunday. Were never notified that the pool was closed until we called the front desk after finding the door locked. No sign, no mention on website, no mention from front desk. Went to play video games and half of them didn't work. On the bright side, Kevin at the front desk was very helpful and accommodating with the late night room switch.
February 4, 2013
Rated 4 out of 5 by nicki76 Comfortable sleep
One of the best part of our stay was the comfort of the room. I just wish that the hotel had complimentary breakfast.
January 31, 2014
Rated 5 out of 5 by TheChad Nice "Mini Moon"
My new bride and I wanted to do a night out in town for a little Mini honeymoon as we called it. The room was nice and met our needs. The staff was supper nice and very helpful. The only down side was that the trash was half full and hadn't been emptied in our room. Other than that, it was great!
March 4, 2013
Rated 4 out of 5 by CBTX Lock Down in the Sheraton during a Snowstorm!
Attended a conference at BJCC and the Sheraton is connected to it. I was expecting issues with meals because I usually have to eat by myself...not a pleasant thought anywhere. On Tuesday during my stay it snowed an inch and that literally closed down the city. Not the Sheraton's fault, not the mayor's fault, not the meteorologists fault (well, maybe...). What the hotel staff did not make clear is that there's a trolley that runs from the hotel to the "restaurant district", so I spent Saturday through Tuesday morning scrounging around for meals. Once the snow hit, no one had any choices. The hotel was extremely accommodating by changing the hotel restaurants to buffets so that things moved somewhat quickly. Food fare wasn't very great, but we had it. Most of the housekeeping staff stayed at the hotel for three days and only one day, I didn't have housekeeping services...pretty darn good. The staff were all friendly and efficient, that was stellar. I would have enjoyed free coffee stations and carts for supplies to be out. The coffee did happen the last day and I snagged a housekeeping staffer for toilet paper one day. So, even though it wasn't my best hotel experience ever, hats off to the Birmingham Sheraton management and staff!!!
January 31, 2014
Rated 4 out of 5 by Lee50 Could do better with SPG Plat Upgrades
Overall, a mediocre experience on this stay. Not bad by any means, but not great. No suite or other meaningful upgrade offered to SPG Platinum member. Sluggish bell staff and valet responsiveness. Staff was friendly and nice.
June 29, 2012
Rated 4 out of 5 by AMKCLE Pleasant stay
Pleasant and accommodating staff, comfortable rooms, dining on site is convenient although very overpriced for the quality and selection. Was very busy with a national convention at the hotel so very crowded. Convenient location from airport. First time staying here for business travel, would most likely reserve again.
January 27, 2014
Rated 5 out of 5 by tabbypatrick Great Experience
Just stayed five nights and had a great time. Our annual convention for Alabama Grand Chapter Order of the Eastern Star is housed here. Our banquets and meetings are held in the ballrooms. My room mate and I had a great experience at the hotel. Our bellman Byron was outstanding, making sure all of our luggage and other stuff was taken care of, when the ice machine on our floor was out we called guest services and someone came immediately from food services with a bucket of ice (Miss Annie was particularly nice), when our tub would not drain, maintenance was there to fix the problem within fifteen minutes. We could not have asked for better service from the staff. We are looking forward to our stay next October.
October 15, 2013
Rated 3 out of 5 by Ken62 Don't Eat at the Sports Bar
The food at the sports bar is atrocious. This is an area that needs a huge makeover. Had better food in a high school cafeteria.
February 9, 2013
Rated 1 out of 5 by aati Very bad service
I had so many bad experiences that not sure where to start
Arrival : No one acknowledge me as SPG at reception or check in I have to ask 10 times for an upgrade and even the hotel was empty. Was given only one breakfast coupon and when asked for the second day the reception start questioning my status and booking info. Although had a cooperative booking and breakfast was included.
Room 1234: this was my room right on the highway could not sleep even I have requested that I need a peaceful place. No hot water in the morning took forever to get the water so I could go for my meeting.
Room 1624 : Was moved to another room after requesting many times , had to carry all my stuff m y self no help was provided plus again could not sleep at night due to load music next room, finally security came and the sound was lowered.
I am sorry but you need to teach your staff how to treat SPG Gold
December 6, 2013
Rated 3 out of 5 by Mgray Hotel Room
Guest Servives wrote room 727 on our key card envelope and the key didn't work. The bell men opened the door for us. We settled down. Another guest tried to opened our door. They were given a key for rm. 727. We went to the front desk and talked to the same woman who gave us the key. She became confused. She said that we should be in rm. 728 and should move all our stuff. My parents are elderly and I asked her to give us a key for room 727. The other guest was willing to get a new room. The manager corrected the mistake. We never received an apology for the mix up.
Later that day:
I called guest services for additional wash cloths and towels. She asked me why I needed more and was told that I only have 3 guests in my room. Housekeeping came and gave me what I needed. I was appalled that I needed to explain to guest services why I needed more towels. I felt like was staying in a low class motel.
January 24, 2014
Rated 3 out of 5 by K1298 Was just okay :(
The hotel & room were very clean. However the problem I had was that there wasn't any carts to load your luggage. They made you use the bellhop. The check in desk staff wasn't friendly except for one gentleman. They allowed the other guests( students) to be loud, yelling, and running in the atrium which all the rooms overlooked. This went on ALL hours of the night. Also, there was a problem with the water turning scolding hot without notice and my lock on my door was literally coming off which took 5-10 min to get in each time. Had my company not paid for my stay I would have requested a refund.
April 22, 2013
Rated 5 out of 5 by LauraL Loved this Hotel!
Our stay at the Birmgham Hotel was unexpected. We needed to rest overnight to make the long drive to FL and was surprised at how wonderful our short stay was here. Check-in was relatively quick and easy. Our attendant, Dion, was wonderful and is a great ambassador for your hotel. We were pleasantly upgraded to a Jr Suite. Loved our room and all of it's amenities. The next morning we had breakfast at the club lounge. The offerings were great - included two hot items along with an array of continental food item. Kerri, our lounge attendant was friendly, warm, and very helpful. This stay exceeded our expectations. This will definately be our hotel of choice next time we travel to Birmingham again.
July 29, 2013
Rated 3 out of 5 by Final4team Room not that great
The hotel was very nice overall, and the staff was helpful and professional. The building was beautiful, and the restaurants were nice as well. The room we were in was not nearly as nice as I expected it to be. The bathroom was very small with little counter space. There was no fridge or microwave. There was an open/used bar of soap left in the shower from the people who had been in the room before us. There were lots of pillows on the bed, but my husband complained that all of them were too soft. It was a great location. It was nice to be able to walk across to the BJCC from inside the hotel, and parking was available at the hotel. We did not have to get out to hunt for parking to go to the BJCC.
February 28, 2013
Rated 3 out of 5 by AUmom Needs renovation
Staff did their best to meet our needs. Special thanks to Angela in Housekeeping who not only met our needs, but did it with an exceptional attitude.
re need for renovation: bathroom fixtures were loose and outdated; electrical outlets were in inconvenient places with furniture blocking them Had to move desk to plug in computer; took me at least 30 minutes to connect to the internet requiring a phone call which eventually connected me to a tech in Guatamala--RIDICULOUS!
Found there to be a lack of variety in eating facilities in hotel; food at hotel luncheon was less than desirable!
September 5, 2012
Rated 4 out of 5 by Twigs Average Room, Super Staff
All the staff was super nice with the exception of our server at the sports bar/cafe. He barely said 2 words to us and didn't smile until we were leaving. We tried being extra nice/funny to him, but he was not very pleasant. All other staff, including the "hostess" at sports bar, was very sweet and helpful. The bathroom floors needed cleaning a little better. You could see urine stains on the floor and the tray on the counter that held the soaps and lotions looked like it had not been cleaned in years. The hallway to our room was really hot and there were large stains on the carpets. The bed was really comfortable. We were in town for a concert, and the accessibility to the venue was super quick and easy.
February 18, 2012
Rated 3 out of 5 by UNHAPPYGRANDMA BAD EXPERIENCE
We arrived at hotel around 10 PM, went to our room and found it had not been cleaned from the former tenants. Called the desk, went to the lobby for coffee to await the cleaning team. restaurant provided free coffee. went back up and room was still not clean. Lady came and cleaned it while we sat in the room and waited. She called for our luggage to be brought up - but it never came. We called back and eventually they brought it. It was around 1:15 AM by then. Not happy. They put a card with free breakfast cards in it under the door. No where to eat breakfast in a hurry the next morning when we had to be in the arena by 7:15 AM. When we checked out, we had to wait half an hour for our valet parked car. Not happy!!!!!
April 16, 2013
Rated 5 out of 5 by Cheryl2013 This hotel made our Justin Bieber experience even better!
The Sheriton at BJCC was the perfect place to be for the Justin Bieber concert. The rooms were very nice and comfortable, plush even! staff were so knowledgeable and friendly. They went out of their way to accommodate the large number of "Beliebers" that transcended on them this week. There was a huge screen in the atrium playing JB music and footage. They raffled off a JB life size poster and also provided markers and poster board for the fans to make signs. The staff really impressed me and I will definitely return to experience more of it! Thank you!
January 18, 2013
Rated 1 out of 5 by Frank1954 Worst hotel stay in years
Check in was extremely long even with only 1 other party checking in. There were 3 employees who casually checked in guest. Even concierge was disinterested in severing guest as he talked on cell phone. No hot water for 1 day during stay. Long wait for table in restaurant with few customers and no line of customers waiting for seating. Only bright point was service from Freddy Rivas at check out. He listened to horror story and offered some concessions for lack of quality customer service.
October 6, 2013
Rated 4 out of 5 by Catherine14 This hotel
I have stayed at the Sheraton in Birmingham on numerous occasions and overall enjoy my stay. However, the only complaint I have would be that the food is extremely over priced. I ordered a Quesadia that cost $18.50. There are not many places nearby that are within walking distance so you are limited. They also do not have microwaves or refridgerators in the rooms so that continues to limit you. Again this would be my only complaint. I know that a profit needs to be made but I think we have stretched it too far.
November 21, 2011
Rated 3 out of 5 by Starchick7003 Only a few problems
I stay at the sheriton at least a few times a year I always have a pretty good experience this time was no difference my only set back is I had to ask to be comped for parking or internet because there was no pool no club level nothing that I get for being a spg member also I was on the tenth floor and had very little hot water and what I did get was only warm and didn't last long...I will be back in a few weeks and I will see if the problem is the same on a different level. Otherwise it was a great stay!
October 8, 2012
Rated 3 out of 5 by Williams Guest Room
When my daughter and I entered our room, we ordered room service, and began to get ready for bed. As I was walking to the phone I stepped om a wet spot on the carpet. My daughter stepped on another wet spot. All in all, there were 3 spots. The smallest of the spots dried over night, but the other two only dried some overnight. The next morning, I went to the Concierge, he contacted housekeeping, and someone came to dry the spots. That was satisfactory. That night, I went to turn the light out next to the bed, and the push button got stuck. I pulled it out, but the entire light fixture shifted on the wall. I unscrewed the light bulb in order to sleep. This was a bit concerning because I did not want the light to fall on me during the night. This is the reason I rated the stay average.
April 22, 2013
Rated 3 out of 5 by Gntm 2nd visit not as good as my first
We had a great experience the first time we stayed here a few months ago, but this time it wasn't so great. There were dirty wash cloths hanging in the shower which made me wonder how well the bathroom was cleaned. A conference of teenagers let out at 11:45pm and we were kept awake by kids running down the halls, laughing, slamming doors and yelling across the atrium until about 1:00am. I would stay here again, but would insist on staying in the towers instead of the atrium which is very loud.
June 30, 2013
Rated 3 out of 5 by EMac Great Hotel
This hotel was beautiful. We stayed in a King Suite and it was lovely. However, we were not told that the pool was under construction when we checked in, and only found out after we changed into our suits and went to use it. If we had known ahead of time, it may have effected what hotel we stayed at. Also, The concierge was not aware that they recommended a restaurant that was closed for repairs, and we were not told that the local restaurants closed for lunch at 2:30 and did not re-open until 5.
August 15, 2012
Rated 3 out of 5 by JarredAwake The 11th Floor Housekeeping Closet Door
The housekeeping closet door on the 11th floor was the LOUDEST door I have ever heard... bar none! Imagine if you will an old screen door on some grandmother's front porch, the kind that has a spring to ensure that it closes every time. Now take its characteristic loud smack and magnify it by at least 100 decibels. I was in the room closest to the closet and that sound literally shook the walls! I could not hear sound from the closet itself, just the door. Other than that a great place to stay.
November 29, 2012
Rated 5 out of 5 by Love81 Great Stay!
We have stayed on several different occasions and never been disappointed. Very clean and well kept. Beds were comfortable. Ours rooms have always been reasonably quite for such a busy hotel. Love that it is attached to the BJCC for going to events. Complementary breakfast was really good and in a clean nice and peaceful area. It is a long walk from the parking garage. I would suggest luggage on wheels :)
January 12, 2014
Rated 3 out of 5 by FirstTimeGuest This hotel has no Wi-Fi
The rooms have only wired Internet. With today's mobile devices (iPhones, iPads, etc), this is a huge drawback.
Another complaint: All guest room doors automatically slam shut unless you keep them from slamming. Problem is, if you go to bed early, you can be awakened by slamming doors that really echo due to the atrium's acoustics.
On the positive side, the guest room was nicely appointed and comfortable. Also, the conference refreshments service performed by the hotel was excellent.
November 26, 2012