Rated 4 out of 5 by greenc2 Future Reservations
Reservations for a future date was refused because of some activity during the lask weekend in October 2014. Confirmed that rooms were available but could not use starpoints. I thought SPG members would be considered if rooms were available and there was no blackout period. Very disappointed because I tried online, at the front desk, and via inhouse reservations.
July 15, 2014
Rated 4 out of 5 by Pomking Nice hotel
This was a nice hotel but fell somewhat below my expectations considering it's a Sheraton and the price.
July 18, 2014
Rated 1 out of 5 by RAD1 Disappointed
I stayed here in Birmingham, Al Sheraton for two weeks. My air condition did not work for the first four days and the last four days. I call for room service for three days and the service never came. The pool was close for repairs. The water was shut off for some type of repair ,when I had to shower the water was brown; I was never notified of the water issue. My hotel bill was incorrect at check out.
June 15, 2013
Rated 3 out of 5 by Dedric6324 Hotel Stay
The overall stay was okay. I was not Impressed with the room. It was not up to what I think a Sheraton should be. The hotel tried to charge me for internet access (which I declined to pay for 9.98) The room service was not up to par and they got my order wrong. I was not impressed.
June 9, 2014
Rated 3 out of 5 by tonto Not up to par
First, being at the hotel for a convention, with many folks checking in at one time, there was only one staff member at the check in counters, despite the long lines.
Second, I asked to get the convention rate, and was told there was a cut-off so I couldn't have it. I told the lady that I had registered long before the cut-off, but she told me that I had to be the one to prove to them when I registered - no how am I supposed to do that? You have the records. Any confirmation I had was on my computer at home. So, I paid $60 more than everyone else in my group.
Finally, I found the carpets in the hallway in need of replacement, and the room though mostly clean, was cluttered as far as wiring, etc. Had to unplug the bedside clock in order to recharge my phone as the multi-plug at the desk was covered by my wife's gadgets.
I was disappointed at the hotel, and will avoid it in the future, if possible.
February 3, 2013
Rated 5 out of 5 by HGArnold The epitome of Southern Hospitality!
Wow, what a wonderful place to stay! Everyone from the bellmen and valets to the front desk folks and concierge couldn't have been nicer! They really made us feel welcome and provided us with some great advice. We were looking for a good place to have dinner and they recommended a restaurant that turned out to be one of the best meals we've had in a long time (and we've had a lot!). Our room was very spacious and comfortable. The breakfast buffet was great and the in-house coffee shop was a plus! When we checked out Jocelyn at the front desk spoiled our dog so much he didn't want to leave! We will definitely be back!
June 19, 2012
Rated 1 out of 5 by AlabamaTraveler63 Paid for club level and extra meals all denied
Paid for club level and meals and was not given what was promised. Meals turn out to be chips and candy bars. Not given club level when paid higher prices. Very unprofessional and unbusiness like in practices. Online reservations and face to face interaction with desk help are unhelpful, Needs a Management Change top to bottom!
December 15, 2013
Rated 1 out of 5 by VolleyballHsv Sheraton Birmingha
I was overcharged for my stay. When I arrived the room they sent me to was not cleaned. It took 1 hour to receive keys for another room. I arrived at 8:30 so it was unacceptable that late in the evening to wait for 1 hour.
I have called and left several messages about my bill. It has been 3 days and I have not had a call back.
April 24, 2013
Rated 1 out of 5 by BiilyO Get the Stains Out!
we had two rooms on the 5th floor and the place was disgusting. The stains on the carpet in the hall by our doors was nasty. One room had splatter stains on one of the walls. TV stations didn't work half the time and the wireless would reach the room even through we paid for it.
October 21, 2013
Rated 1 out of 5 by red9 Never again
This hotel is aged and it's time for work to be done to keep loyal guests. The room was poor at best with mold in the shower , loose ceiling tiles and overall aged contents. I am a LOYAL SPG user but will not stay at this hotel again, and i'm in Birmingham monthly on business
April 18, 2013
Rated 3 out of 5 by glen some issues
service in lounge was slow.. as well my wife called several times, and had to call back to get anyone to pick up the phone to transfer the call.
also the club floor does not have the same amenities as other sheraton hotels.. much less for the $30 a day charge..
February 10, 2013
Rated 3 out of 5 by Brownbelt1 Disappointed
The Check in experience was great. Staff was responsive and courteous. The room however, was disappointing. The window insulation was hanging from the frame, the furniture in the room was damaged, and the wall covering was damaged in several places.
July 14, 2014
Rated 2 out of 5 by miffedone Not staying here again
Too many negatives to warrant another stay.
Shuttle service from airport took an hour. Shuttle to the airport was supposed to leave every half hour. I waited through two half hour periods, no shuttle, ended up taking a cab, cost $20.
Signed up for the Green service to be environmental. Didn't realize it meant no cleaning service at all. Beds weren't ever made, trash never removed.
Nearly $20 for a continental breakfast buffet, did it once. too expensive for what you get.
TB remote didn't work well, mute button didn't keep the sounded muted, came back on.
turn down the volume and the volume would raise back up to previous volume on its own.
June 7, 2014
Rated 5 out of 5 by Cindy312 Staff demonstrated excellent service recovery
Upon arriving in my room there were loud intermittent bumping noises that would make sleeping difficult. Also the complimentary bottle of water had been drank, lid placed back on & left from the last guest. Within about 5 minutes of calling guest services 2 gentlemen from maintenance & 2 bottles of fresh water were delivered to my room. The men helped me move to a quieter room, obtained new room keys & delivered them to me. When we arrived in the new room, it was discovered that the water in that room had also been partially drank. They shared that they would discuss those occurrences with the head do housekeeping. One of the men proceeded to check the TV and other a amenities to ensure that the room met my expectation. I truly appreciated the response. From check-in to check-out the staff of this hotel were professional, courteous and demonstrated a true concern that my experience was a great one. Thank you!
March 16, 2014
Rated 1 out of 5 by Wm1029 Never had an experience as what we encountered
.1. Person valet parking our car was tipped and then told us he would bring our luggage right up, My husband asked him if he was personally going to bring the luggage to our room an was told YES so my husband went ahead and tipped him again just in case we were not in the room when our luggage came up.
2. When we went to register they had 1 person at the desk with a total of 8 people waiting to get registered with us being the 3rd in line. I went to the concierge desk after waiting 10 minutes in line (which normally would not have been that big of a deal but I had recently had surgery and had a neck brace on and was in pain) and had to ask if they could get someone else to register guests.
3. When we got to our room it was already occupied with opened suitcases and electronic equipment and the bed was messed. We called front desk and told them the room was occupied and we were advised to tell the bellman when he arrived to have the items already in the room removed and we could stay in the room. Curtis, the bellman had to get on the phone and tell the hotel that he would not remove the items in a room that was obviously occupied. Curtis found us another room immediately and was so professional and friendly.
4 When then had to go back down stairs to get keys that would work
5 The air conditioner about every 3 - 4 hours would make a horrible noise for approx 1 min I recorded the sound on my phone.
6 We asked 3 employees about going to get a good meal and we were told well all you're going to find around here are the two restaurants here in the hotel. We asked Curtis and he took the time to tell us of several hotels within walking distance and had great meals thanks to Curtis.
7. Our check out date was March 10 and on March 9 when we tried to get into our room the card had been deactivated so we had to go back downstairs to get our keys working again.
8 We have never had this kind of experience in a hotel EVER. We can honestly say that if it had not been for Curtis our whole stay would have been unsatisfactory.
9, I do not think we will be staying at a Sheraton again, but I would strongly suggest more professional, friendly, and personable employees be hired using Curtis as the standard.
March 24, 2014
Rated 3 out of 5 by SD2013 Takes Energy Efficiency too far
Motion sensors for AC allowed room to get too hot during the night for comfortable sleeping.
June 10, 2013
Rated 1 out of 5 by Coach61 Sheraton Birmingham
This hotel needs upgrading - especially AC system in the rooms - and new TVs.
October 2, 2013
Rated 4 out of 5 by Staci123 Guest services is great
We were initially given a room near the ice machine (and the preteens running back and forth to it) with a view of the atrium. So I called to see if it was possible for us to change rooms. Pat in guest services deserves a gold star! Not only did she accommodate our request, she called us back after a couple of minutes so we wouldn't worry she had forgotten about us. Then, she personally delivered our key to us and walked with us so we would know where our next room was located (and it had a HUGE window facing the outside). Pat also gave us good tips on where to find a bite to eat nearby. It is rare for anyone to take the time for face-to-face interaction today and we appreciate her doing so!
June 23, 2014
Rated 3 out of 5 by JR12 Nice hotel
WiFi in the room isn't free. It is in most places I stay. Hotel parking should not cost more than non-hotel parking in the same parking deck.
June 2, 2014
Rated 5 out of 5 by NicknameChosen Welcome Back
Kenya at the front desk greeted me with, "Welcome back, Mr. (my last name)" before I said hello or identified myself. Nice touch! Billy, David, and Candace also extended a warm welcome back and a "we're glad you're here" from the hotel sports bar. Gretchen in the sales department always ensures our corporate travelers are cared for beyond our expectations. The Sheraton Birmingham is our Magic City home away from home!
January 22, 2012
Rated 3 out of 5 by K1298 Was just okay :(
The hotel & room were very clean. However the problem I had was that there wasn't any carts to load your luggage. They made you use the bellhop. The check in desk staff wasn't friendly except for one gentleman. They allowed the other guests( students) to be loud, yelling, and running in the atrium which all the rooms overlooked. This went on ALL hours of the night. Also, there was a problem with the water turning scolding hot without notice and my lock on my door was literally coming off which took 5-10 min to get in each time. Had my company not paid for my stay I would have requested a refund.
April 22, 2013
Rated 3 out of 5 by Final4team Room not that great
The hotel was very nice overall, and the staff was helpful and professional. The building was beautiful, and the restaurants were nice as well. The room we were in was not nearly as nice as I expected it to be. The bathroom was very small with little counter space. There was no fridge or microwave. There was an open/used bar of soap left in the shower from the people who had been in the room before us. There were lots of pillows on the bed, but my husband complained that all of them were too soft. It was a great location. It was nice to be able to walk across to the BJCC from inside the hotel, and parking was available at the hotel. We did not have to get out to hunt for parking to go to the BJCC.
February 28, 2013
Rated 3 out of 5 by AUmom Needs renovation
Staff did their best to meet our needs. Special thanks to Angela in Housekeeping who not only met our needs, but did it with an exceptional attitude.
re need for renovation: bathroom fixtures were loose and outdated; electrical outlets were in inconvenient places with furniture blocking them Had to move desk to plug in computer; took me at least 30 minutes to connect to the internet requiring a phone call which eventually connected me to a tech in Guatamala--RIDICULOUS!
Found there to be a lack of variety in eating facilities in hotel; food at hotel luncheon was less than desirable!
September 5, 2012
Rated 3 out of 5 by Kevin13 Convention site
I was disappointed with this location. I have always thought of Sheraton as a quality brand. My room was nice and comfortable. Others in the group reported changing rooms and complained about the showers and water temperature. I had hot water, but only average water pressure. I chose to opt out of maid service. Any interaction I had with the maid staff was in the hallway and they were very nice ladies. The group events were provided with coffee and snacks but the timing was poor. Since I do not know what the contract said, I will not say more than that. The first day of meetings I had to go to the front desk and report that the area around the restroom urinals needed to be mopped and that there were no paper towels. We had two meals as a group. Both were acceptable, but there was not enough wait staff to provide service. Banquet night we sat at a table that didn't even have food and drinks initially. There was no priority given to provide those guests with drinks. I didn't get a water until after my meal when I walked to the server tray and got my own. The Sheraton room on the 17th floor was staffed with very friendly employees. They served breakfast and snacks and were excellent ambassadors for the Sheraton. When I went to check out I had been charged $9.95 a day for wireless. I told the desk clerk that I had telephoned and asked about the usage charge when I encountered it and asked for a code. The desk had told me to just click agree and the charge would be removed when I checked out. I pointed out that my reservation said "free internet." The desk clerk looked annoyed and told me the free internet was in the lobby. She did go get a calculator and remove the charge but it took two attempts to get the charges correct.
May 25, 2013
Rated 4 out of 5 by Twigs Average Room, Super Staff
All the staff was super nice with the exception of our server at the sports bar/cafe. He barely said 2 words to us and didn't smile until we were leaving. We tried being extra nice/funny to him, but he was not very pleasant. All other staff, including the "hostess" at sports bar, was very sweet and helpful. The bathroom floors needed cleaning a little better. You could see urine stains on the floor and the tray on the counter that held the soaps and lotions looked like it had not been cleaned in years. The hallway to our room was really hot and there were large stains on the carpets. The bed was really comfortable. We were in town for a concert, and the accessibility to the venue was super quick and easy.
February 18, 2012
Rated 3 out of 5 by UNHAPPYGRANDMA BAD EXPERIENCE
We arrived at hotel around 10 PM, went to our room and found it had not been cleaned from the former tenants. Called the desk, went to the lobby for coffee to await the cleaning team. restaurant provided free coffee. went back up and room was still not clean. Lady came and cleaned it while we sat in the room and waited. She called for our luggage to be brought up - but it never came. We called back and eventually they brought it. It was around 1:15 AM by then. Not happy. They put a card with free breakfast cards in it under the door. No where to eat breakfast in a hurry the next morning when we had to be in the arena by 7:15 AM. When we checked out, we had to wait half an hour for our valet parked car. Not happy!!!!!
April 16, 2013
Rated 4 out of 5 by bballmom Good, but needs to add...
Good, but needs to add...
Ours was a "double bed" room and there were 3 adults in it. Yes, the room description stated "double" beds, but really? An upscale hotel should have "queen" sized beds! I am surprised that "free internet" in the room is not standard here; it is at most budget motels. Finally, I am used to small refrigerators being standard in most hotels; why not here? We paid a lot for the room; I expect some "extras" to be "standard".
July 2, 2014
Rated 3 out of 5 by Redman46 Too big
Hotel was too big. Hard to find what you need and then you had to walk for a great distance to get to it. No mini refrigerator or Microwave in the room. Internet access was $9.95 per day which equates to $298.50 per month! It should be no more than $10.00 per week! The food was fair and too expensive. An order of Chicken Fingers with a soft drink was $18.15 plus tip. Parking was $8.00 per day and should be free for guests.
April 28, 2014
Rated 3 out of 5 by LouLou52 I'm disappointed
I paid extra to receive club level amenities. I feel that the room was just a regular hotel room - it was difficult to keep it cool. The hallways in this hotel were extremely hot. The club level food was mediocre at best. I was disappointed that wine and beer were not compimetary in the club. The club level attendant didn't show up on Sunday and the manager had to scramble to get it going by about 7:30 am (supposed to open at 6). I had to go through extra steps to get the internet working. I had to send my order back in the terrace restaurant due to too many hot jalapeños in the chicken burrito. The wait staff in both the terrace restaurant and the sports bar were very nice and they did a good job. Overall, I do not feel that this was a 4 star experience for me.
June 26, 2014
Rated 4 out of 5 by Adrain22 Birmingham
The personnel were outstanding and we were greeted outside. This was a first and we stay here every time we are in town. The people taking care of us at check in were great as well.
July 7, 2014