Rated 1 out of 5 by Samboal1 This Hotel is in dire need of upgrades and employee training
For all the reasons mention in Part 5, I will never stay at this motel again. The front desk personnel were very disappointing in their mannerisms toward the public, not only me but others who were in line to check in.
April 14, 2014
Rated 2 out of 5 by Sharon23 Tired!
Our bathroom had significant problems. The toilet whined for a few minutes after each flush. The Sheraton provided hair dryer and my straightener could not be used in the bathroom as the power shorted and had to be reset every 30 seconds. (Very old power outlets which need replacement.) Hot water was not very hot but the situation improved when the students arrived.
The telephone at the computer desk was very old as well and it was impossible to carry on a conversation as there was so much static. (only needed that phone to talk to IT as the high speed connection couldn't be established.
Our second night, several busloads of students arrived and the soundproofing on our "quiet" floor was inadequate. We couldn't get an elevator the rest of our stay and carried our luggage down the stairs to the parking garage. Obviously, the hotel wasn't prepared.
The coffee bar isn't open after noon and the restaurant wasn't open at all on Sunday, which makes finding a meal slightly difficult.
In this day and age, charging for Internet and local telephone calls is ridiculous, especially when less expensive chains provide free service.
All in all, we were glad to escape.
One bonus, the shuttle service staff were excellent, in particular Joseph and Suliman.
April 12, 2014
Rated 5 out of 5 by Cindy312 Staff demonstrated excellent service recovery
Upon arriving in my room there were loud intermittent bumping noises that would make sleeping difficult. Also the complimentary bottle of water had been drank, lid placed back on & left from the last guest. Within about 5 minutes of calling guest services 2 gentlemen from maintenance & 2 bottles of fresh water were delivered to my room. The men helped me move to a quieter room, obtained new room keys & delivered them to me. When we arrived in the new room, it was discovered that the water in that room had also been partially drank. They shared that they would discuss those occurrences with the head do housekeeping. One of the men proceeded to check the TV and other a amenities to ensure that the room met my expectation. I truly appreciated the response. From check-in to check-out the staff of this hotel were professional, courteous and demonstrated a true concern that my experience was a great one. Thank you!
March 16, 2014
Rated 5 out of 5 by Spud14 Wonderful special deal
This Sheraton has a "special" rate for those coming to Birmingham to attend a Broadway Show at the adjacent Birmingham Civic Center. We took advantage of the well-discounted rate to attend "Warhorse" this week. The accommodations were just wonderful. Room was very comfortable and looked newly renovated. We dined in the Atrium for both supper and breakfast. Prices were in line with similar large, upscale hotels. The food was delicious and well prepared. Staff were friendly and all said "hello" when walking thru the halls. I especially liked the housekeeping staff who checked on us very shortly after checking in to make sure we had everything we needed. In all our travels, we have never encountered this. It may have just been a coincidence that she knocked on our door to check something else, but it was nice, whatever the reason.
We will DEFINITELY take advantage of this rate for future performances, as long as the Sheraton supports the Theatre! The valet overnight parking was a nice advantage, even though we felt it was expensive ($22) overnight. Overall, a nice 'splurge' and special trip to Birmingham.
March 21, 2014
Rated 3 out of 5 by momo53 disappointed with my room.
staff was courteous, helpful in every way, but the quality of the room left much to be desired
April 4, 2014
Rated 5 out of 5 by LEK2236 this hotel has FANTASTIC employees
Fm the Front Desk managers to the personnel in the club lounge, bars, restaurants, etc. this SPG property is an example of all that is and should be excellent in a hotel.
March 19, 2014
Rated 5 out of 5 by dmcclel2014 Recent stay
This is our 3rd time staying at this Sheraton Hotel. We stop here on our way to and from Orlando. Each stay has been great. Never any issues, rooms are clean and comfortable. Request for housekeeping are quickly recieved. We will continue to stay here any time we pass through. Very conveinent to the highway. Only issue is parking is quite a distance from our room and we had to pay.
Other that that it is a great hotel.
April 1, 2014
Rated 5 out of 5 by BoBs55 WoW
I did not find a hot tub,, maybe i over looked it.
April 3, 2014