Rated 4 out of 5 by ANRQD Great Staff
We were guided by Amy at the front desk when we arrived. Hannah was very courteous and helpful in the morning. A large hotel with excellent guides.
May 26, 2015
Rated 5 out of 5 by Brenda59 Awesone Hotel
The Hotel was located in great area. Eating and Shopping ventures were nearby..
May 26, 2015
Rated 4 out of 5 by trvlr23 Good Stay
Hotel staff was excellent and very helpful. Great location. Rooms were quiet and comfortable. Hotel needs new carpeting thu out entire complex. Reccomend that hotel install room safes. Other than that it was a great stay.
May 25, 2015
Rated 5 out of 5 by Peevy08 This hotel has great staff and great features.
My high school held our 115th celebration at the hotel on Mother's Day Weekend. It was a great joy to witness. We were greeted with great kindness. May I help you was repeated
all of the times. The room I stayed in was clean and we never had to ask for anything because the room was fully equipped.
The food service was great! We had food sereved on four occasions and each time it was done so prefessional and very tasty
The Captain , Ms Brock kept everything together. All in all, we had a great time and will be coming back again. Our sales Manager, Mrs. Mitchner was awsome..
May 14, 2015
Rated 2 out of 5 by Mandylee Birmingham Stay
This hotel did not greet me at all, much less that I am an SPG member. I travel here for business at least once or twice per week and this was my first time at this hotel.
Upon checking in, the type of room I reaerved through my company was not available. I was not given any reason why or an apology. Simply "we don't have it".
After checking in, I tried to order room service after a long day and was greeted on the other end of the phone by "I hope she can get to you". It was only 8:39 pm. I am completely unimpressed and will never again stay here.
May 12, 2015
Rated 2 out of 5 by KEGmom Watch your credit card
My husband and I stayed at this hotel for 3 nights. First off-parking is a nightmare, my husband is not able to walk without assistance and parking in the garage was quite a distance away. Also, the garage parking is not friendly to large pickup trucks. Second- The dining in the hotel is way overpriced and terrible quality ($20. for 4 chicken tenders and chips and salsa) ($20 for an unedible steak sandwich). Third--when we went to check out I was overcharged by $151 and charged for valet (which they did reverse the valet--we self parked in the garage and have the scuffs on my tires to prove it) Once we got back home, I was left stranded because they still overcharged my credit card by one night and I could not use it to buy gas...Imagine my frustration when I could only put $3.00 gas in my car because it was all the cash I had. I was originally planning on staying at this location again in October, now I am on the hunt for a new hotel. Took an hour to check out and it still wasn't right. Now I have been on the phone for an hour and still don't have it resolved. Imagine the people they overcharge who never notice it. I WILL NEVER STAY HERE AGAIN!
May 6, 2015
Rated 3 out of 5 by SPG1 Good hotel in downtown location but too hectic and noisy
When we arrived the hotel was literally overflowing with teens attending a conference and as such everywhere we went there were waits, be it for an elevator or table at the restaurant. As well, the noise level was high although the teens themselves were polite and well behaved. A staff member noted that this happened regularly (i.e. large number of attendees for an event) and as such, having a quiet stay here does not seem possible. On the plus side, the Club Lounge provided excellent appetizers as well as wine and beer for a fee.
May 3, 2015
Rated 4 out of 5 by Abott75 This hotel is conveniently located.
My spouse attended a four day conference that was located at the hotel and the nearby Birmingham Museum of Art. I was free to explore the museum and other local attractions. In front of the hotel is a trolley which runs every 20 minutes on a route to the five points area which has great restaurants. For seniors this is 10 cents one way. Also for seniors there is an all day pass which includes the entire transit system for $1.50.
April 28, 2015