Rated 2 out of 5 by MAX1 NEEDS IMPROVEMENT
ARRIVING AT HOTEL THERE WAS POWDER CARPET CLEANER ALL THE WAY DOWN THE HALL PAST OUR ROOM DOOR THAT HAD NOT BEEN VACCUMED AND DID NOT GET VACCUUMED UNTIL TWO DAYS LATER, A VACCUUM WAS RUNNING OUT IN THE HALL IN THE MIDDLE OF THE NIGHT, WHEN WE WERE TRYING TO SLEEP. THE MORNING SHOWER HAD NO HOT WATER AND THE WATER PRESSURE WASN'T EVEN AVERAGE. tHE THERMOSTATE IN THE ROOM NEVER WORKED CORRECTLY, AND THE ROOM WAS HOTTER AT NIGHT WHEN IT SHOULD HAVE BEEN COLD.
May 20, 2013
Rated 2 out of 5 by Linda13 not good
I was at your hotel because of a conference of 1500 people. The restaurant was not open for lunch, neither was the coffee bar. No place to get a quick bite. Getting my car at the end took over an hour. and the next morning when I left for the airport at 4:15am, it took over 20 minutes to retrieve the car....unacceptable! checking in, I was given the wrong room and key...it was already occupied...my key didn't work the next day.. just overall, not good!
May 20, 2013
Rated 4 out of 5 by Garn20mom Great time at the EAC
Can't believe you charge for Wifi and local phone calls. Otherwise everything was OK.
May 20, 2013
Rated 5 out of 5 by Nancy52 This hotel has everything
This was a great place to stay especially if attending a conference in the building also. Everyone treats you nice and courteous. We never had to leave the hotel as it had everything from breakfast to supper. The meals were excellent and we were treated as if we were someone important.
May 19, 2013
Rated 5 out of 5 by janis Hotel was satisfactory
Very nice except the valet parking .... took 40 minutes to get our car.
May 19, 2013
Rated 1 out of 5 by STLGirl07 Not Worth The Money
When I pay the amount of money that this hotel costs, I have certain expectations. This hotel did not live up to them. Our shuttle was involved in an accident before we left the airport and even before the accident, the driver was unfriendly and not helpful at all when I asked a couple of questions. Upon arriving to the hotel, everything was closed except the bar. I just wanted a snack, but there was nothing to be found unless I wanted to order from room service. However, I have an issue with paying $9 for a bowl of cereal or $15 for a waffle. Especially with what I paid for my room. That amount should include a continental breakfast, parking, and internet but none of those were included. As far as my room went, the room was okay. The tv had horrible reception and the shower was freezing cold even when turned all the way hot. The couple of times I asked staff questions, they were very unhelpful and unfriendly. I could not even find the pool because the signage was so confusing. Overall, I would not recommend this hotel and will not be returning.
May 18, 2013
Rated 4 out of 5 by hosanna Perfect Bed
I stay here once a summer for a two night stay to attend a business conference. The bed is super nice and the rooms are quiet and clean. The staff is nice and friendly. I would have given an excellent review instead of good, but for two points: There is a $10 charge per day for internet and there are not enough dining options. The room service is quite high. Other than that, everything is very nice and I don't regret ever staying at The Sheraton in Birmingham.
May 16, 2013
Rated 1 out of 5 by Appconference Disappointed
We stayed at this hotel (Sheraton) to attend a conference next door at the BJCC. The conference was great, but the hotel was an extreme disappointment. It was what I would expect from a $50/night roach motel!! Upon checking in, the concierge was very unfriendly and neglected to give us some very pertinent information about the hotel. Our room smelled like a dead rat, and when they called maintenance and the head housekeeper we were informed that the carpet had not been allowed to dry after it was cleaned and therefore soured. They sprayed air fresher and told us we would be fine. The first morning, the hot water came out a yellow/brown color, and then stopped coming out of the faucet at all. We found out at the conference, everyone had experienced this. When we went to breakfast, which the concierge said was "continental" we were slammed with a $40 bill (for 2 people at your typical motel breakfast buffet). When I acquired about the charges, I was informed that we ate breakfast on the wrong floor and that's why we were charged!!! No one had told us that we were not to eat at the buffet in the lobby!! Isn't that the standard?? So I tried to get that charge removed and was connected to a very rude lady at guest services who told me if I had a problem with the charges, I should go take it up with my waitress??!! What?!!
That evening upon returning from the conference, we were greeted from a smell in our room that was unbearable!! Once again they sent maintenance and the head housekeeper to our room, once again she sprayed air fresher. I called back to the front desk and asked for another room. Guest services stated that they would call me back, "if" they could fine me another room. We waited an hour and a half before I called them back again and was transferredto 3 people before they sent us keys to another room. This was at 12:30 AM! Later that morning (7:30 AM), my mother and I go to breakfast, on the correct floor. We fixed our plates, and my mother asked where she could find the silverware (she simply didnt see it...it was on another table). The female that was restocking the breakfast area snapped at her, "Can't you see I am only one person!!" For asking this question.
I would not recommend this hotel to anyone, and I would not stay there again. I have never been treated so rudely and felt so unwelcome/unappreciated by any establishment in all my life!
May 19, 2013