Rated 4 out of 5 by AlaskaTaz Overall great stay
The hotel was conveniently located near a bus line for visiting the city. The hotel staff and waitstaff are very friendly, courteous and fast service. The only problem we encountered was the sink in bathroom backed up a few times. When I mentioned it to housekeeping it was taken care of that day and didn't return during the remainder of our stay..
August 24, 2015
Rated 5 out of 5 by jzerro amvets delegate
SERVICE WAS GREAT ONLY IMPROVEMENT AREA WOULD BE EARLY MORNING SHUTTLE RIDES TO AIRPORT . NEED A ROSTER /SIGN UP SHEET SO TO KNOW HOW MANY SHUTTLES ARE NEEDED.
August 24, 2015
Rated 2 out of 5 by unsatisfiedALACTE The Wait
Made my reservations in April and actually requested an early check-in. Went to check in at 3:00pm was told rooms were not ready; they would be ready in an hour. Staff asked for phone told me I would receive a call when ready. At 5:00pm no call so I went to desk. I was told rooms still unavailable. I went out to eat and kill time anything was better than just sitting there waiting. I never received a call so I went back to hotel at 9:00 pm and my room was ready. The staff was friendly enough just the actual delay was horrible. the rooms are nice enough but it would be nice if there was a refrigerator in the room especially when traveling with small children.
July 31, 2015
Rated 4 out of 5 by 315Beth strange cleaning schedule
Unfortunately, the hotel did not have my room cleaned by the time I arrived. In fact, my room was not ready until 7:30 that evening. Apparently they were having a difficult time with housekeeping issues.
The next day, I realized the problem with housekeeping. I placed the "green choice" sign on my door. This sign meant that housekeeping was not needed for the room. I love that choice because it helps the environment and you receive a $5 voucher to use at the hotel. Well housekeeping worked on my room not once but twice that day - even though I had placed the green choice sign on the door. No wonder they can't clean all the rooms if they work on the same room more than one time. Especially when that guest requested that service was not needed! So no extra $5 voucher for me.
On a positive note, the concierge was especially friendly and stored my luggage until my room opened up that first night.
Overall, it was a positive experience. However, the housekeeping manager needs to conduct more training for the staff.
July 30, 2015
Rated 4 out of 5 by TMS530 Good business trip hotel
This was my first visit at the Sheraton in Birmingham, and I had a very pleasant stay. I received great service from all staff members, and look forward to coming back again.
June 25, 2015
Rated 4 out of 5 by Addy615 Good Business Traveler Hotel
I like the fact they have an airport shuttle. The hotel is also conveniently located next to Uptown which has several restaurants to choose from.
June 24, 2015
Rated 1 out of 5 by KeeShya Hotel Staff Needs Work
At check-in, I requested a refrigerator. After receiving my room key, I went to my room only to discover the room was not clean. There were beer bottles everywhere, beds not made, it was just dirty. So I went back downstairs and informed the check-in rep of the issue and after waiting about 30 minutes she gave me a new room. With me being 6 and a half months pregnant she offered to have a bellman bring my bags to my new room, I accepted. The new room was fine. After 30 minutes of waiting on my bags, I went back down to the check-in desk only to find out that the bellman was at the airport and not available. So a valet attendant helped with my bags. Get back to my room, still no frig. I believe in total, it took about an hour to receive my frig. I get settled and prepare to take a shower. I turn on the water, get it to my desired temp, then turn on the shower. Get in the shower and now the water is completely HOT! No matter how much I turned the water down to cold the temp never changed. It seemed that the cold water only worked when it was just running in the tub. Because once the shower is turned on, it is completely hot. All of this took place after 11pm so I was too tired from my 3 and a half hour drive to Birmingham to deal with it anymore. So the next morning I call up to the front desk requesting to speak with the Manager on Duty. I even left voicemails for the Manager but was never contacted back. I only stayed at this hotel because I was there for a conference taking place at the hotel. I will never stay at this hotel again if I ever visit Birmingham!
June 22, 2015
Rated 4 out of 5 by GRP1921 Great Location For Any Event at the BJCC
We stayed here to attend a Garth Brooks concert. The staff were always friendly, and the location is unbeatable if you are attending any event at the BJCC. The hotel is connected to the entire Centre via a walkway. Also, there is a nice restaurant area (called Uptown) basically outside the hotel - maybe 3 minute walk. The workout facility was one of the best I have seen in some time. Well equipped, both in respect of machines, but also amenities (water, earbuds, chilled face clothes, etc.). The Club Floor lounge was just okay. Clean, somewhat small and breakfast selection was somewhat limited. Lastly, there is a free hotel shuttle to / from the airport. Ran on time - much appreciated supplied service. Overall, would stay here again without hesitation.
June 20, 2015