Rated 3 out of 5 by MableGrace Nice Staff
The hotel staff was very accommodating
September 23, 2014
Rated 3 out of 5 by BigRed2011 Pricey for older facility
Public areas nice, impressive. Sleeping room OK, but we found furnishings inadequate in some. Some had dresser drawers, others had entertainment centers with no drawers for personal clothing. No in room refrigerators. Must request. Then may not get without several calls for same. If it wasn't for group gathering, would not stay here. Valet is $22/day, also a charge for self park some distance from entrance.
Bell carts locked up, bellman hover, won't listen to what you don't want put on bottom of cart load. Audio/Visual expensive by outside contractor.
September 16, 2014
Rated 3 out of 5 by notpleased Cold water and nowhere to eat
My shower was consistently cold everyday no matter what time I used it. Also this facility has limited places to dine and the cost is through the roof! I paid 10 for oatmeal????? I would say this facility needs to drastically revamp the customer experience with its dining and the in room amenities. Also the shuttel service was a joke I waited in the parking lot in the van while the driver curtis visited with other employees outside, then on the drive complained about having to bring us to a restaurant...
This hotel is no longer on my list of places to stay in Birmingham...
June 10, 2013
Rated 5 out of 5 by mark5812 Sheraton Birmingham
overall great staff and nice property ... a little noisy from the highway
September 13, 2014
Rated 5 out of 5 by Bill9720 Great Stay
Wonderful experience. Had a carrier on roof of car and instead of taking it off, the valet parking attendant said he would park car in a secure location and have staff watch car overnight. Check-in was swift and professional and I was given a great upgrade to a suite. Staff most attentive and friendly. Always smiling. Club lounge had limited fare for evening but exceptional breakfast choices.Hotel was clean and neat in all areas.
September 10, 2014
Rated 5 out of 5 by Walker84 This hotel is a great home away from home.
The staff at every level met and exceeded
September 12, 2014
Rated 3 out of 5 by jimbob my stay
Hotel accommodations and staff were fine. Almost everyone in our group had a bad experience in your restaurant-they felt taken advantage of, or even hi-jacked by the prices. I ordered individual items because I didn't want the buffet-got scrambled eggs -paid $3. Next day I got 1 egg, toast, bacon and small milk-charged $16.50-$5 for small milk, $6.50 for bacon, etc. I'll never eat in a Sheraton Hotel again.
June 8, 2013
Rated 2 out of 5 by Fawnette Gross
This hotel should not be a Starwood property. How is it?? It is old and gross. The lobby might be great, but the rooms are HORRIBLE. The bed is ok but that is it. They do not have wireless internet, it may as well be dial up. The hotel is OLD, the bathroom was disgusting, the counter in the bathroom is falling apart. The elevators are super old feeling and small. The one staff member I met was very nice, but did nothing to recognize me as a Gold SPG member. He put us on a "Starwood Level" Whatever that means. There was some broken thing above the door, still have no idea what it was. It was missing batteries and hanging down on the back of the door. Super weird. It was a really awful hotel and the website makes it look great. I would not stay here again.
December 21, 2011