Rated 3.4 out of 5 by 599
Rated 5 out of 5 by Bonas22 staff very nice
was there for just a few hours but the staff was very nice
August 18, 2014
Rated 5 out of 5 by tanJ4u Tanj4u
everything was just great.
August 24, 2014
Rated 5 out of 5 by TomNLS Family Conference Trip
My son said "WOW!" Ultra clean, staff very friendly/accommodating and the buffet breakfast was super., We will be back again.
August 19, 2014
Rated 2 out of 5 by JGZ235802 Unresponsive Staff
Called 5 days ahead of time to ensure a refrigerator would be in the room. Arrived early. It was not there. Staff said they would try. Could not make it happen. Told we had milk and food which would spoil. Said they would send bags of ice. Not there after 2 hours. Complained and told they would get the ice right up. It never arrived.
Pathetic customer support!!!!
August 18, 2014
Rated 2 out of 5 by Green2 Green Card
I indictaed that I wanted the Green Card in lieu of having my room cleaned on two different nights and was given two cards. I used them for my last meal at the hotel and yet the full amount ($10.00) was charged to my room. When I called twice on Monday for clarification and retraction, I receied no reply. I would not recommend that others opt for the Green Cards.
August 15, 2014
Rated 4 out of 5 by San47 Recommendations of this hotel
The staff was excellent and the overall quality of the facility was acceptable. I would recommend that you put refrigerators in rooms for diabetics and more electrical outlets that are reachable by seniors
August 16, 2014
Rated 4 out of 5 by kevman12345 Good location in Birmingham's Uptown District
This property is slightly dated but well maintained. The club lounge is newly remodeled and provides a nice full breakfast in the mornings; bacon, eggs, cereals and breads.
Elevators can be very slow and overcrowded at times, even when the property isn’t very busy. Great location in Birmingham’s new Uptown district which features nice restaurant and bar options. It is also an easy walk to the Birmingham Museum of Art.
Also, for those interested, as a Platinum Ambassador I've never received a suite upgrade.
August 12, 2014
Rated 2 out of 5 by ben123456 wet room
The room was very wet our intire stay (one week). We made the front desk aware of our issue and two engineers came by and let us know that the AC system was water cooled and that Alabama is very humid. We live in Florida. There was so much moisture in the room that everything was wet!
August 10, 2014