Rated 2 out of 5 by South1 This hotel needs updating and staff training
Upon check in, he front desk clerk was disinterested, inefficient and mumbled. After being told that I had access to the SPG Club, neither key would work.
Upon check out, I asked the same clerk for change. She directed me to wait until another clerk was freed up (a good 5-6 minute wait), then nonchalantly walked over to ask for her assistance.
Rooms are in desperate need of updating. Room was stuffy and overcrowded with furniture.
Food was excellent in Casey's Pub.
October 13, 2014
Rated 3 out of 5 by Jennye check-in process very slow as was check-out process
guestrooms were clean, convenient cross-over to convention center, getting car from valet parking took too long.
October 13, 2014
Rated 5 out of 5 by KenJim Hotel is great
Last year the hotel staff were better. I requested a special room because of duties we had to do at the convention, first was told it was available upon arrival then told no it was not had been blocked on for something else not available to me, then was given to someone else in our convention later.
October 12, 2014
Rated 3 out of 5 by Judyc Getting better
Bad beginning with no carts for guests to carry their own luggage in...only the staff are permitted to use the hotel carts, and we don't wish for anyone to carry our personal/electronic/business items in. We also were told we weren't allowed to unload our own vehicle from the front of hotel, so we were directed to park on the street and unload in the rain. I have complained about this problem in the past, been called by management (Jose) and had been assured that we would not have the unloading problem during this visit, but oh, well.
I was greeted kindly once I was in to check in, asked to see Jose (manager who had called me) about the loading situation, and also had promised me a club level upgrade, but he was unavailable. The upgrade must have been pre-reserved, though as promised, for us.
Our room was probably the farthest room from the elevator, but the room was nice, spacious enough for us, clean & comfortable. We enjoyed the club level lounge, which the staff were all friendly and competent. We wish to especially thank Mary Ford for all her attention to details. We had a small group each evening, which she enthusiastically took care of all of our needs...replenishing items, finding extra fruit in the back, and always with a smile on her face.
Later when we had checked the internet, we found out an expected package delivery had been made to the hotel got us. The hotel has a "delivery/shipping" department. The package had been delivered just before our arrival to the hotel, but we weren't given any call or message about its arrival. I called about it to be told that "delivery" was closed for the evening and that I would have to call in the morning, which was disappointing. When I called in the morning, they said they would deliver to me, which they did. I was requested to sign for it, I did and come to find out they had charged me a delivery fee.
Our room overlooked the restaurant (and bar?) and it was a bit noisy a few nights for a short time, but nothing compared to the noise of a bunch of children on the Friday night on our hall for about an hour around 11:30pm. On Saturday morning coming in from breakfast, I worked my way through a bunch of young girls dressed for gymnastics, I guess. Later I heard from my friends that that large group took over the club lounge during breakfast. Glad I ate early.
The location is excellent if one is working at the convention center, which is why we stay there, but the hotel is overpriced. I had gotten a group rate, but everyone else I know paid $40-$50 per night less than we did through the "discount" websites...guess I should try that next time.
Even with the problems we had, we overall we enjoyed our stay.
October 11, 2014
Rated 2 out of 5 by unhappyguestfromnashville Several bad experiences over several visits
I've stayed at this hotel several times, but my last visit was the most unpleasant. I had cold water when I went to shower, so I let it run for 15 minutes with no improvement so I called the front desk and was told to let it keep running - I tried to explain I had and now I was late, but they didn't seem to care. Water finally got hot 45-minutes later at the very end of my shower. When I asked the desk later if I'd have hot water the next morning, they told me they could not guarantee it and didn't offer to move my room or anything to solve the problem. I had a meeting in one of their conference rooms (which was also disappointing and did not have half of what we requested), and after my meeting I found a manager and told him about my water experience and he apologized and told me to go see if I had hot water and he'd check back with me. I went up to my room - which had a funny smell when I checked in but I ignored it - and noticed the smell had gotten much worse and was like a musty wet dog - but I did have warm-ish water. When the front desk called to check on me, I told them about the musty wet dog smell and that I had luke-warm water - and they offered to come spray air freshener, I politely declined because of allergies and they seemed to not care. Any other hotel would've moved my room at this point. They did send me some cheese and fruit - but the service is just lazy and poor. I later requested towels and a breakfast door menu - which they had to call back to my room because they couldn't remember what I had requested - then 20 minutes later the towels finally came but no breakfast menu - and the towel on top of the pile had yellow stains all over it. I just gave up at that point and didn't bother dealing with the staff anymore.
October 10, 2014
Rated 3 out of 5 by MableGrace Nice Staff
The hotel staff was very accommodating
September 23, 2014
Rated 3 out of 5 by BigRed2011 Pricey for older facility
Public areas nice, impressive. Sleeping room OK, but we found furnishings inadequate in some. Some had dresser drawers, others had entertainment centers with no drawers for personal clothing. No in room refrigerators. Must request. Then may not get without several calls for same. If it wasn't for group gathering, would not stay here. Valet is $22/day, also a charge for self park some distance from entrance.
Bell carts locked up, bellman hover, won't listen to what you don't want put on bottom of cart load. Audio/Visual expensive by outside contractor.
September 16, 2014
Rated 5 out of 5 by mark5812 Sheraton Birmingham
overall great staff and nice property ... a little noisy from the highway
September 13, 2014
Rated 5 out of 5 by Walker84 This hotel is a great home away from home.
The staff at every level met and exceeded
September 12, 2014
Rated 5 out of 5 by Bill9720 Great Stay
Wonderful experience. Had a carrier on roof of car and instead of taking it off, the valet parking attendant said he would park car in a secure location and have staff watch car overnight. Check-in was swift and professional and I was given a great upgrade to a suite. Staff most attentive and friendly. Always smiling. Club lounge had limited fare for evening but exceptional breakfast choices.Hotel was clean and neat in all areas.
September 10, 2014
Rated 2 out of 5 by Wonderbreadmom Not a great hotel.
Staff was friendly but the rooms are old and desperately need updating. You pay parking $8/day but no in and out. We are to middle aged adults and were put on a floor with a ton of young children who ran up and down the hall early morning yelling and every time we went out into the hallway several teenagers were sitting on the floor in the hallway hanging out. The parents were also very loud. We did not call the front desk though. Many nicer hotels in the area.
August 28, 2014
Rated 4 out of 5 by Kiddie2 I was satisfied with my overall experience at this hotel but very unimpressed with the check out and check in. The wait time was Unbelievably SLOW!
I was at the Sheraton Hotel for a Convention and unbeknownst to me; you can not use your SPG Reward points for a stay even though you have earned them from a previous stay. Not happy at all with the check in and check out process. It was too long! The classes and the space was nice and the room was nice also.
August 27, 2014
Rated 4 out of 5 by Jazmyne12 Needs
Each room should have a refrigerator and microwave for guest that stay longer than one night. We had to go and buy refrigerator because it was needed for medication.
August 26, 2014
Rated 3 out of 5 by ogarro Mrs
The carpert was dirty in the ballroom. Saw insect in hotel lobby area and roach in room. Took five hours to get some toliet paper. Staff friendly with parking cars and bellhop great. Not enough Staff to check in on busy saturday. Asked for the Manager, but in did not come up and help check in area. We came for a Church Conference.
August 26, 2014
Rated 5 out of 5 by Denny55 Great stay as always!
I was in town for the Taste of 4th Ave jazz festival with friends and had a great time. All 10 stayed and had a very comfortable and pleasant stay. From the professional staff to the great food...it keeps me coming back!
August 25, 2014
Rated 5 out of 5 by tanJ4u Tanj4u
everything was just great.
August 24, 2014
Rated 2 out of 5 by DisappointedPreacher Mostly Awful with Areas of Excellence
The valet parking service and the Club Level food was EXCELLENT!! EVERYTHING else was awful to average. The room was HOT (in August) all week long. The thermostat was set to 65 but the room never got cooler than 75. We requested a refrigerator for our infant son's milk on the first day of our seven day visit. We were placed on the "waiting list". It never arrived. The staff was always very polite. But the hotel is average at best.
August 23, 2014
Rated 1 out of 5 by Gunding leaking bathroom
It is our first time to stay in a 5 star hotel which has:
1). got leaking bathroom (We had to change room in the middle of the night)
2). No complimentary Wi-Fi ,
3).lack of amenities- fridge to keep my medicines ( rental fee of $25 was required ! )
4).No regular housekeeping until we had to plead
August 23, 2014
Rated 5 out of 5 by TomNLS Family Conference Trip
My son said "WOW!" Ultra clean, staff very friendly/accommodating and the buffet breakfast was super., We will be back again.
August 19, 2014
Rated 4 out of 5 by TNVisitor Very nice place to stay
Overall our stay was great. I only give 4 stars and not 5 is because the hotel is a bit older, there were a few signs of wear and tear. The beds were very comfortable, but the top mattress was a bit oversized for the box spring, we had a tipping episode. It was not at all a big deal, but an example of the difference between 4 and 5 stars. I will say the club level had a great lounge with nice food for breakfast. We were late for the evening snacks, which were dry, but we were not surprised, we got there 10 minutes before they food was closed. Again, as you see, my faults are petty, overall the hotel was a wonderful place to stay!
August 19, 2014
Rated 5 out of 5 by Bonas22 staff very nice
was there for just a few hours but the staff was very nice
August 18, 2014
Rated 2 out of 5 by JGZ235802 Unresponsive Staff
Called 5 days ahead of time to ensure a refrigerator would be in the room. Arrived early. It was not there. Staff said they would try. Could not make it happen. Told we had milk and food which would spoil. Said they would send bags of ice. Not there after 2 hours. Complained and told they would get the ice right up. It never arrived.
Pathetic customer support!!!!
August 18, 2014
Rated 4 out of 5 by San47 Recommendations of this hotel
The staff was excellent and the overall quality of the facility was acceptable. I would recommend that you put refrigerators in rooms for diabetics and more electrical outlets that are reachable by seniors
August 16, 2014
Rated 2 out of 5 by Green2 Green Card
I indictaed that I wanted the Green Card in lieu of having my room cleaned on two different nights and was given two cards. I used them for my last meal at the hotel and yet the full amount ($10.00) was charged to my room. When I called twice on Monday for clarification and retraction, I receied no reply. I would not recommend that others opt for the Green Cards.
August 15, 2014
Rated 4 out of 5 by kevman12345 Good location in Birmingham's Uptown District
This property is slightly dated but well maintained. The club lounge is newly remodeled and provides a nice full breakfast in the mornings; bacon, eggs, cereals and breads.
Elevators can be very slow and overcrowded at times, even when the property isn’t very busy. Great location in Birmingham’s new Uptown district which features nice restaurant and bar options. It is also an easy walk to the Birmingham Museum of Art.
Also, for those interested, as a Platinum Ambassador I've never received a suite upgrade.
August 12, 2014
Rated 4 out of 5 by Allie33 Comfort
This hotel was very comfortable and quiet.
We were happy with our stay.
August 11, 2014
Rated 2 out of 5 by ben123456 wet room
The room was very wet our intire stay (one week). We made the front desk aware of our issue and two engineers came by and let us know that the AC system was water cooled and that Alabama is very humid. We live in Florida. There was so much moisture in the room that everything was wet!
August 10, 2014
Rated 1 out of 5 by Abby144 Sheraton B'Ham
First impressions were foretelling. The front desk person was so soft spoken that he could not be heard over the background noise. The room smelled of sewer gas, toilet seat and desk chair broken.The kitchen was under-staffed for the convention.
August 8, 2014
Rated 5 out of 5 by Sue333 Overall comfort.
Friendly and very helpful staff. Our room was clean and welcoming. It was a home away from home for six days.
August 7, 2014
Rated 4 out of 5 by Kosto27 July stay and very positive experience in Club Room
Overall good review. Only criticism is that we requested two double beds for one of our rooms and this request was not granted although a free rollaway was provided. Our king room had a very offensive smoke smell! Very positive experience in Club lounge; Nathan and Kelly should be commended!!
August 4, 2014