Rated 3.5 out of 5 by 671
Rated 5 out of 5 by GManPSU Great Staff
The staff was very responsive from the front desk taking care of my needs to the bar staff. Room was large and clean.
October 7, 2015
Rated 5 out of 5 by Amber83 Wonderfully trained and courteous staff
When calling to make reservations for my stay I was greeted with a warm and friendly voice. I just knew Courtney had a smile on her face as she cheerfully assisted me. Upon arrival we were checked in by Portia who was equally as friendly and also knowledgeable. The well trained staff at the Sheraton Birmingham have an outstanding customer service skills set.
September 29, 2015
Rated 5 out of 5 by JayJayJay Great Hotel
Overall it was a great stay. I am a big fan of the hotel. The front desk agent that checked me in was excellent and very friendly! Keep up the good work!
September 8, 2015
Rated 2 out of 5 by TS90 Needs Major improvement
This hotel is so outdated. Should tear it down and rebuild. Probably worst Sheraton I've stayed in. The pillows were old and yellow. Sheets felt rough. Carpet might be from the 70s.
September 3, 2015
Rated 4 out of 5 by AlaskaTaz Overall great stay
The hotel was conveniently located near a bus line for visiting the city. The hotel staff and waitstaff are very friendly, courteous and fast service. The only problem we encountered was the sink in bathroom backed up a few times. When I mentioned it to housekeeping it was taken care of that day and didn't return during the remainder of our stay..
August 24, 2015
Rated 5 out of 5 by jzerro amvets delegate
SERVICE WAS GREAT ONLY IMPROVEMENT AREA WOULD BE EARLY MORNING SHUTTLE RIDES TO AIRPORT . NEED A ROSTER /SIGN UP SHEET SO TO KNOW HOW MANY SHUTTLES ARE NEEDED.
August 24, 2015
Rated 2 out of 5 by unsatisfiedALACTE The Wait
Made my reservations in April and actually requested an early check-in. Went to check in at 3:00pm was told rooms were not ready; they would be ready in an hour. Staff asked for phone told me I would receive a call when ready. At 5:00pm no call so I went to desk. I was told rooms still unavailable. I went out to eat and kill time anything was better than just sitting there waiting. I never received a call so I went back to hotel at 9:00 pm and my room was ready. The staff was friendly enough just the actual delay was horrible. the rooms are nice enough but it would be nice if there was a refrigerator in the room especially when traveling with small children.
July 31, 2015
Rated 4 out of 5 by 315Beth strange cleaning schedule
Unfortunately, the hotel did not have my room cleaned by the time I arrived. In fact, my room was not ready until 7:30 that evening. Apparently they were having a difficult time with housekeeping issues.
The next day, I realized the problem with housekeeping. I placed the "green choice" sign on my door. This sign meant that housekeeping was not needed for the room. I love that choice because it helps the environment and you receive a $5 voucher to use at the hotel. Well housekeeping worked on my room not once but twice that day - even though I had placed the green choice sign on the door. No wonder they can't clean all the rooms if they work on the same room more than one time. Especially when that guest requested that service was not needed! So no extra $5 voucher for me.
On a positive note, the concierge was especially friendly and stored my luggage until my room opened up that first night.
Overall, it was a positive experience. However, the housekeeping manager needs to conduct more training for the staff.
July 30, 2015