Rated 5 out of 5 by Peevy08 This hotel has great staff and great features.
My high school held our 115th celebration at the hotel on Mother's Day Weekend. It was a great joy to witness. We were greeted with great kindness. May I help you was repeated
all of the times. The room I stayed in was clean and we never had to ask for anything because the room was fully equipped.
The food service was great! We had food sereved on four occasions and each time it was done so prefessional and very tasty
The Captain , Ms Brock kept everything together. All in all, we had a great time and will be coming back again. Our sales Manager, Mrs. Mitchner was awsome..
May 14, 2015
Rated 2 out of 5 by Mandylee Birmingham Stay
This hotel did not greet me at all, much less that I am an SPG member. I travel here for business at least once or twice per week and this was my first time at this hotel.
Upon checking in, the type of room I reaerved through my company was not available. I was not given any reason why or an apology. Simply "we don't have it".
After checking in, I tried to order room service after a long day and was greeted on the other end of the phone by "I hope she can get to you". It was only 8:39 pm. I am completely unimpressed and will never again stay here.
May 12, 2015
Rated 2 out of 5 by KEGmom Watch your credit card
My husband and I stayed at this hotel for 3 nights. First off-parking is a nightmare, my husband is not able to walk without assistance and parking in the garage was quite a distance away. Also, the garage parking is not friendly to large pickup trucks. Second- The dining in the hotel is way overpriced and terrible quality ($20. for 4 chicken tenders and chips and salsa) ($20 for an unedible steak sandwich). Third--when we went to check out I was overcharged by $151 and charged for valet (which they did reverse the valet--we self parked in the garage and have the scuffs on my tires to prove it) Once we got back home, I was left stranded because they still overcharged my credit card by one night and I could not use it to buy gas...Imagine my frustration when I could only put $3.00 gas in my car because it was all the cash I had. I was originally planning on staying at this location again in October, now I am on the hunt for a new hotel. Took an hour to check out and it still wasn't right. Now I have been on the phone for an hour and still don't have it resolved. Imagine the people they overcharge who never notice it. I WILL NEVER STAY HERE AGAIN!
May 6, 2015
Rated 3 out of 5 by SPG1 Good hotel in downtown location but too hectic and noisy
When we arrived the hotel was literally overflowing with teens attending a conference and as such everywhere we went there were waits, be it for an elevator or table at the restaurant. As well, the noise level was high although the teens themselves were polite and well behaved. A staff member noted that this happened regularly (i.e. large number of attendees for an event) and as such, having a quiet stay here does not seem possible. On the plus side, the Club Lounge provided excellent appetizers as well as wine and beer for a fee.
May 3, 2015
Rated 4 out of 5 by Abott75 This hotel is conveniently located.
My spouse attended a four day conference that was located at the hotel and the nearby Birmingham Museum of Art. I was free to explore the museum and other local attractions. In front of the hotel is a trolley which runs every 20 minutes on a route to the five points area which has great restaurants. For seniors this is 10 cents one way. Also for seniors there is an all day pass which includes the entire transit system for $1.50.
April 28, 2015
Rated 1 out of 5 by Nichole1414 WORST service I have ever received
This was one of the worst hotel stays that I have ever had. I travel weekly and stay in hotels about 3 days a week and by far the worst customer service I have EVER had at a hotel. There was a convention going on with tons of teenagers. At about 10pm on my second night I could not take the partying in the hallways any longer. I knew that I needed to get a good night sleep because I had to wake up at 4am to get to the airport to go to my next city. I went to the front desk to ask to be moved. The woman asked what my problem was. (I will tell you what MY problem is) I let her know about the kids running the halls and she proceeded to tell me that there were kids everywhere. I myself have worked in a hotel and know that it is possible to get things calm if needed. She finally moved me. When I went to my "NEW" room I walked in to find someone else in the room. SERIOUSLY! I went back down and luckily she was not there. The next person I spoke to was very nice and got me into the next room. It was a little quieter BUT the lock on my door did not work so I worried all night about someone else getting moved into my room. Kids were running in the halls and knocking on doors until about 2am. Needless to say I did not get any sleep. I paid $179 to sleep in a hotel room and never was able to sleep because the hotel staff could not get their rowdy guests under control. Unacceptable! When checking out the woman at the front desk did not even say a word when I was telling her how horrible my stay was. She just stood there with a blank stare and never said ONE SINGLE WORD. I have to say this was the WORST customer service that I have EVER had in my life.
April 27, 2015
Rated 2 out of 5 by Roy1952 Room Stay Shearton Birmingham 4/21/2015
Check in took over 2 hours, TV stopped working , Room had a terrible plumbling oder that no matter what we did we could not overcome. I asked for a quitre room instead I was put on a floor with young girls who did noting but loud talking most of the night. Noise in the hallway from young people knocking on doors and runing in hall way outside our room. I doid not sleep more than 2 hours this night. This stay was totally unstaisfactory!!!
April 23, 2015
Rated 5 out of 5 by GG603 Excellent Staff
I just spent a month in Birmingham for work and was lucky enough to be put in the Sheraton. Nice King Suite with a king size bed, microwave, refrigerator, sink and a small countertop.
Check in was flawless. Amber checked me in, she had excellent Customer Service skills. Pleasant, friendly and made sure I was happy with my room. She was a nice start to my month long stay.
The Shuttle bus drivers were wonderful as they drove me to and from work everyday. Joseph, Soloman, Festus, Will, Eddie, and Johnny made my commute to and from work a treat. I had some good conversations! Excellent Customer Service skills! I have stayed at other hotels for a month before and I was never impressed or felt it was worthy mentioning the Shuttle drivers. This time, they are worthy of being mentioned. It was always a pleasure having them drive me to and from the Airport for work. I only wish I could have brought them home to continue to drive me to and from work!
I choose to use the Green Choice so I only had my room cleaned a few times. The few times it was cleaned it was impeccable when I returned to my room, Knowing I was long term she made sure to leave a few extra coffees and such (per my request). When the Housekeeping woman would see me in the hallway she always checked on me and asked me if I needed any clean towels and other things. She was always kind and gave me more coffee, water, anything I needed with her pleasant smile. I was on the 12th floor, Room 1254.
Every day when I came downstairs in the Lobby I was greeted by a happy Staff member. Very nice to see Employees so willing and happy to provide excellent Customer Service.
Although I did not get to see Ms. Shryl very often, when I did see she was always very pleasant. She checked me out today and made sure to check that I was getting all of my points. Again excellent Customer Service.
The location is good. Art Museum is right around the one corner and down the other way restaurants. If you are into walking there are a few cafes a good walking mile and worth the exercise. The DART is also right around the corner if you wanted to use it to get around town.
Thank you Birmingham Sheraton for making my month long stay a very pleasant one!
April 1, 2015