Rated 3 out of 5 by ogarro Mrs
The carpert was dirty in the ballroom. Saw insect in hotel lobby area and roach in room. Took five hours to get some toliet paper. Staff friendly with parking cars and bellhop great. Not enough Staff to check in on busy saturday. Asked for the Manager, but in did not come up and help check in area. We came for a Church Conference.
August 26, 2014
Rated 4 out of 5 by Jazmyne12 Needs
Each room should have a refrigerator and microwave for guest that stay longer than one night. We had to go and buy refrigerator because it was needed for medication.
August 26, 2014
Rated 2 out of 5 by DisappointedPreacher Mostly Awful with Areas of Excellence
The valet parking service and the Club Level food was EXCELLENT!! EVERYTHING else was awful to average. The room was HOT (in August) all week long. The thermostat was set to 65 but the room never got cooler than 75. We requested a refrigerator for our infant son's milk on the first day of our seven day visit. We were placed on the "waiting list". It never arrived. The staff was always very polite. But the hotel is average at best.
August 23, 2014
Rated 3 out of 5 by jimbob my stay
Hotel accommodations and staff were fine. Almost everyone in our group had a bad experience in your restaurant-they felt taken advantage of, or even hi-jacked by the prices. I ordered individual items because I didn't want the buffet-got scrambled eggs -paid $3. Next day I got 1 egg, toast, bacon and small milk-charged $16.50-$5 for small milk, $6.50 for bacon, etc. I'll never eat in a Sheraton Hotel again.
June 8, 2013
Rated 5 out of 5 by Denny55 Great stay as always!
I was in town for the Taste of 4th Ave jazz festival with friends and had a great time. All 10 stayed and had a very comfortable and pleasant stay. From the professional staff to the great food...it keeps me coming back!
August 25, 2014
Rated 3 out of 5 by Canonlawyer Cannot recommend Birmingham, AL, Sheraton
I had a confirmed reservation for a club-level room but was given #1462 (in another wing, club lounge not accessible by elevator in my wing). Asked for a quiet room. My room was next to the interstate so got little sleep. Two lamps at bed did not work. Check-in took too long, maybe staffer did not understand computer system (she had to ask help of her supervisor twice). Went to club lounge for cocktails, they had good hors d'oevres but I did not see any beer, wine, or spirits available for a fee, as advertised. However, valet parking was excellent.
May 21, 2014
Rated 2 out of 5 by Fawnette Gross
This hotel should not be a Starwood property. How is it?? It is old and gross. The lobby might be great, but the rooms are HORRIBLE. The bed is ok but that is it. They do not have wireless internet, it may as well be dial up. The hotel is OLD, the bathroom was disgusting, the counter in the bathroom is falling apart. The elevators are super old feeling and small. The one staff member I met was very nice, but did nothing to recognize me as a Gold SPG member. He put us on a "Starwood Level" Whatever that means. There was some broken thing above the door, still have no idea what it was. It was missing batteries and hanging down on the back of the door. Super weird. It was a really awful hotel and the website makes it look great. I would not stay here again.
December 21, 2011
Rated 1 out of 5 by Gunding leaking bathroom
It is our first time to stay in a 5 star hotel which has:
1). got leaking bathroom (We had to change room in the middle of the night)
2). No complimentary Wi-Fi ,
3).lack of amenities- fridge to keep my medicines ( rental fee of $25 was required ! )
4).No regular housekeeping until we had to plead
August 23, 2014
Rated 5 out of 5 by tanJ4u Tanj4u
everything was just great.
August 24, 2014
Rated 1 out of 5 by Diamor Bad experience
I have been at this hotel before. This time it was a very bad experience. I was charged 11 days before to my arrival. They have never done this before. I have never been charged ahead at any hotel. They want to charge the guest for everything parking, internet and on... I do not understand that a guest have to pay for a parking at the hotel where he stays. I also think that internet should be free. Hoe come the hotel want to charge $9.99 for internet. The worst of all of this is that they do not inform you when you make the reservation about all this fee. They wait until the guest arrive.... Very dishonest. I will avoid to stay at this hotel
June 28, 2014
Rated 1 out of 5 by ThrownOut GOLD preferred member Kicked out @ 1am
I had pre-booked and pre-paid for a 2 night stay at the Birmingham Sheraton Hotel. Called the morning of and immediately after our flight arrived in Huntsville to confirm our room. Upon arriving at the Hotel @ 1am, we were told the hotel had sold-out 20 minutes earlier and even though I had called several times and prepaid we were kicked out. A group of pilots and flight attendants entered the hotel as we were leaving, I bet they were not turned down.
November 7, 2011
Rated 2 out of 5 by JGZ235802 Unresponsive Staff
Called 5 days ahead of time to ensure a refrigerator would be in the room. Arrived early. It was not there. Staff said they would try. Could not make it happen. Told we had milk and food which would spoil. Said they would send bags of ice. Not there after 2 hours. Complained and told they would get the ice right up. It never arrived.
Pathetic customer support!!!!
August 18, 2014
Rated 3 out of 5 by none tough weekend
We were disappointed that the fraternity party booked for the hotel largely began in the hall way outside of our room requiring our family of four to change rooms at 11:30 pm. Selected the hotel based on indoor pool, video game room and proximity to BJCC so I could take my children to WWE on Sunday. Were never notified that the pool was closed until we called the front desk after finding the door locked. No sign, no mention on website, no mention from front desk. Went to play video games and half of them didn't work. On the bright side, Kevin at the front desk was very helpful and accommodating with the late night room switch.
February 4, 2013
Rated 5 out of 5 by TomNLS Family Conference Trip
My son said "WOW!" Ultra clean, staff very friendly/accommodating and the buffet breakfast was super., We will be back again.
August 19, 2014
Rated 3 out of 5 by Ken62 Don't Eat at the Sports Bar
The food at the sports bar is atrocious. This is an area that needs a huge makeover. Had better food in a high school cafeteria.
February 9, 2013
Rated 4 out of 5 by kevman12345 Good location in Birmingham's Uptown District
This property is slightly dated but well maintained. The club lounge is newly remodeled and provides a nice full breakfast in the mornings; bacon, eggs, cereals and breads.
Elevators can be very slow and overcrowded at times, even when the property isn’t very busy. Great location in Birmingham’s new Uptown district which features nice restaurant and bar options. It is also an easy walk to the Birmingham Museum of Art.
Also, for those interested, as a Platinum Ambassador I've never received a suite upgrade.
August 12, 2014
Rated 1 out of 5 by Frank1954 Worst hotel stay in years
Check in was extremely long even with only 1 other party checking in. There were 3 employees who casually checked in guest. Even concierge was disinterested in severing guest as he talked on cell phone. No hot water for 1 day during stay. Long wait for table in restaurant with few customers and no line of customers waiting for seating. Only bright point was service from Freddy Rivas at check out. He listened to horror story and offered some concessions for lack of quality customer service.
October 6, 2013
Rated 2 out of 5 by Green2 Green Card
I indictaed that I wanted the Green Card in lieu of having my room cleaned on two different nights and was given two cards. I used them for my last meal at the hotel and yet the full amount ($10.00) was charged to my room. When I called twice on Monday for clarification and retraction, I receied no reply. I would not recommend that others opt for the Green Cards.
August 15, 2014
Rated 4 out of 5 by PattyT Office Manager
Enjoyed my stay at your hotel. Your staff was excellent and eager to assist in whatever service requested. Good job!!!!
July 25, 2014
Rated 4 out of 5 by San47 Recommendations of this hotel
The staff was excellent and the overall quality of the facility was acceptable. I would recommend that you put refrigerators in rooms for diabetics and more electrical outlets that are reachable by seniors
August 16, 2014
Rated 1 out of 5 by Andray Very disappointing
My husband and I recently stayed at your hotel. We had not stayed at a Starwood Hotel in a long while. When we checked in, your clerk checked me in for 2 rooms for the weekend (I had reserved 1 room for the weekend). The staff was poorly mannered and did not seem to want to help. We stayed on the Club Level. Our room really needed a facelift. The hallways were not controlled properly for the hot weather - the hallways were uncomfortably warm. The entire stay continued like this. So-my husband and I left yesterday (Saturday) even though we had paid for an additional night.
I don't think we will be back.
June 22, 2014
Rated 4 out of 5 by Lee50 Could do better with SPG Plat Upgrades
Overall, a mediocre experience on this stay. Not bad by any means, but not great. No suite or other meaningful upgrade offered to SPG Platinum member. Sluggish bell staff and valet responsiveness. Staff was friendly and nice.
June 29, 2012
Rated 1 out of 5 by Ericka Horrible experience for 100 bucks per night
valet takes over 30 mins
food is over priced
had to call for housekeeping
housekeeping brought fresh linen in garbage bag
no one greeted us when we walked in... JC i believe is his name... he sucks as a front desk assoc,
August 20, 2013
Rated 3 out of 5 by cmd1 Needs Improvement
Brought a small group for the Motion Conference. Hotel was understaffed @ check in and check out which I do not understand. There were people at the check in that would finish checking someone in and disappear with a very long line. There was one person finished checking someone in and started filling the pen holders. Then our room was very warm. Turned down the air and that night and every night; it was still very warm. I called the front desk and she said they would have to send an engineer. Never saw anyone and our room stayed warm the entire time we were there. The scary thing was when we plugged in phone chargers and computers the WALL actually moved. The beds were comfortable and was nice being able to walk across the street to the venue.
August 4, 2014
Rated 5 out of 5 by RNW256 Hospitality Second to None
Loved my overnight stay so much I wanted to stay longer. The staff was very helpful, friendly and caring. Excellent care and cleanliness of facilities. I will be back!
August 1, 2014
Rated 2 out of 5 by ben123456 wet room
The room was very wet our intire stay (one week). We made the front desk aware of our issue and two engineers came by and let us know that the AC system was water cooled and that Alabama is very humid. We live in Florida. There was so much moisture in the room that everything was wet!
August 10, 2014
Rated 3 out of 5 by underwhelmed31 Nothing to brag about
Hotel was not as nice as expected. It wasn't bad, just not as nice as I had thought it would be. We also found a cockroach in our sink. I doubt the hotel has bug issues as it was a clean hotel. It might have just been a runaway bug. Overall, it was a pleasant stay with a friendly staff. Typically, if a hotel doesn't offer complimentary breakfast I expect above average facilities. This particular hotel fell a little short of that. Not a bad hotel. Just nothing to brag about. Next time, I'll probably stay somewhere else.
August 3, 2014
Rated 4 out of 5 by Allie33 Comfort
This hotel was very comfortable and quiet.
We were happy with our stay.
August 11, 2014
Rated 5 out of 5 by Nolan Staff
The doormen were very patient and helpful, particularly a young man named Josh whose last name I do not know. He is from Birmingham. He was very helpful when I was tired and cross and not finding how to get into the parking garage.
I echo this as regarding the check-in and check-out procedures. The staff handling this were very professional and friendly and made me feel very welcome and at home. This is important at any hotel, and the Sheraton Birmingham can be proud of its staff.
I also appreciate the free use of the Internet at the hotel. This is not a standard at all hotels, and it is appreciated for those of us that do not have laptops.
September 4, 2012
Rated 2 out of 5 by renae Needs to work on staff
Our room was smaller than we were told over the phone! Also we were by a service elevator, the first night was really loud and slammed the door all night!!!! When we tried to check out it took over 45 minutes to check out because they could not figure out how to divide the bill 3 ways! I was late for a meeting because of this and was very embarrassed! We come each year to the BJCC to our summer workshop and usually stay at the Sheraton but next year I will check some where else. Very disappointed in the quality.
August 1, 2014