Rated 5 out of 5 by GG603 Excellent Staff
I just spent a month in Birmingham for work and was lucky enough to be put in the Sheraton. Nice King Suite with a king size bed, microwave, refrigerator, sink and a small countertop.
Check in was flawless. Amber checked me in, she had excellent Customer Service skills. Pleasant, friendly and made sure I was happy with my room. She was a nice start to my month long stay.
The Shuttle bus drivers were wonderful as they drove me to and from work everyday. Joseph, Soloman, Festus, Will, Eddie, and Johnny made my commute to and from work a treat. I had some good conversations! Excellent Customer Service skills! I have stayed at other hotels for a month before and I was never impressed or felt it was worthy mentioning the Shuttle drivers. This time, they are worthy of being mentioned. It was always a pleasure having them drive me to and from the Airport for work. I only wish I could have brought them home to continue to drive me to and from work!
I choose to use the Green Choice so I only had my room cleaned a few times. The few times it was cleaned it was impeccable when I returned to my room, Knowing I was long term she made sure to leave a few extra coffees and such (per my request). When the Housekeeping woman would see me in the hallway she always checked on me and asked me if I needed any clean towels and other things. She was always kind and gave me more coffee, water, anything I needed with her pleasant smile. I was on the 12th floor, Room 1254.
Every day when I came downstairs in the Lobby I was greeted by a happy Staff member. Very nice to see Employees so willing and happy to provide excellent Customer Service.
Although I did not get to see Ms. Shryl very often, when I did see she was always very pleasant. She checked me out today and made sure to check that I was getting all of my points. Again excellent Customer Service.
The location is good. Art Museum is right around the one corner and down the other way restaurants. If you are into walking there are a few cafes a good walking mile and worth the exercise. The DART is also right around the corner if you wanted to use it to get around town.
Thank you Birmingham Sheraton for making my month long stay a very pleasant one!
April 1, 2015
Rated 4 out of 5 by Steve1457 Top notch staff
From the greeting by the valet parking attendant, check in hostess, room service, house cleaning to the security staff throughout the facility I received courteous, proffecional service. My room was 1457, and was very comfortable. My only complaint is the noises during the night. I don't know if it was plumbing sounds or what but it wasn't bad enough to keep me awake. Thanks to ALL of the staff.
March 29, 2015
Rated 5 out of 5 by Dickyjo One of my favorites
We stay at the Birmingham Sheraton as often as we can. It's truly one of our favorites - possibly our favorite. The staff is super friendly and accommodating.
March 24, 2015
Rated 5 out of 5 by davewetump Outstanding Hotel Staff
We were really impressed with the Hotel Staff. They are very good at making sure your stay is the best.
We enjoyed the Club Level amenities and will be back.
March 17, 2015
Rated 5 out of 5 by primus99 This hotel service is AWESOME
We decided to have breakfast in the hotel atrium. Our server Helen was simply wonderful she greeted us with a smile and because of the service she provided to us. My husband and I both decided to have breakfast at the atrium the next morning.
February 21, 2015
Rated 4 out of 5 by DWR61 Sheraton's Food Options are Nice
I stayed at this Sheraton on business, and found the sports bar and the breakfast buffet (two different venues) to have very tasty food. The sports bar seemed a tad overpriced (chicken quesadillas $11.00), but the quesadillas were really good. The breakfast buffet was awesome - had just about anything anyone could reasonable want, and the food was also very good. Also, each morning, different folks took care of me at the buffet (seating me, asking about my coffee/juice preferences, checking for refills or to go's), and they were all the friendliest/nicest folks you could ever find (really!). I'd stay there again just to see their friendly faces at breakfast.
Also, nearby are some other dining options in the Uptown complex - those were great for night-time options.
January 31, 2015
Rated 2 out of 5 by StarwoodObsessed Sooo Slooow
I waited 20 minutes to check in and now I'm waiting an hour for room service. The room is nice and the staff for room service and check-in were very polite and nice, but everything is just so slow. Valet parking man was great, quick and friendly, parking is $22 for the night. There isn't a whole lot around restaurant wise so I'm really stuck waiting an hour, it's noon so I can't image there's too many guests that are in their room at this time.
January 26, 2015
Rated 2 out of 5 by flyspg Noisy room, cold room
As a platinum guest, I was given a room (not a suite) next to the elevator. The noise is there all days and nights.
Also the heater in my room is not working very well, can be only heated to 72 degree.
The Club Lounge is too far away, I need to change elevators to get there.
January 13, 2015