Rated 4 out of 5 by TMS530 Good business trip hotel
This was my first visit at the Sheraton in Birmingham, and I had a very pleasant stay. I received great service from all staff members, and look forward to coming back again.
June 25, 2015
Rated 4 out of 5 by Addy615 Good Business Traveler Hotel
I like the fact they have an airport shuttle. The hotel is also conveniently located next to Uptown which has several restaurants to choose from.
June 24, 2015
Rated 1 out of 5 by KeeShya Hotel Staff Needs Work
At check-in, I requested a refrigerator. After receiving my room key, I went to my room only to discover the room was not clean. There were beer bottles everywhere, beds not made, it was just dirty. So I went back downstairs and informed the check-in rep of the issue and after waiting about 30 minutes she gave me a new room. With me being 6 and a half months pregnant she offered to have a bellman bring my bags to my new room, I accepted. The new room was fine. After 30 minutes of waiting on my bags, I went back down to the check-in desk only to find out that the bellman was at the airport and not available. So a valet attendant helped with my bags. Get back to my room, still no frig. I believe in total, it took about an hour to receive my frig. I get settled and prepare to take a shower. I turn on the water, get it to my desired temp, then turn on the shower. Get in the shower and now the water is completely HOT! No matter how much I turned the water down to cold the temp never changed. It seemed that the cold water only worked when it was just running in the tub. Because once the shower is turned on, it is completely hot. All of this took place after 11pm so I was too tired from my 3 and a half hour drive to Birmingham to deal with it anymore. So the next morning I call up to the front desk requesting to speak with the Manager on Duty. I even left voicemails for the Manager but was never contacted back. I only stayed at this hotel because I was there for a conference taking place at the hotel. I will never stay at this hotel again if I ever visit Birmingham!
June 22, 2015
Rated 4 out of 5 by GRP1921 Great Location For Any Event at the BJCC
We stayed here to attend a Garth Brooks concert. The staff were always friendly, and the location is unbeatable if you are attending any event at the BJCC. The hotel is connected to the entire Centre via a walkway. Also, there is a nice restaurant area (called Uptown) basically outside the hotel - maybe 3 minute walk. The workout facility was one of the best I have seen in some time. Well equipped, both in respect of machines, but also amenities (water, earbuds, chilled face clothes, etc.). The Club Floor lounge was just okay. Clean, somewhat small and breakfast selection was somewhat limited. Lastly, there is a free hotel shuttle to / from the airport. Ran on time - much appreciated supplied service. Overall, would stay here again without hesitation.
June 20, 2015
Rated 5 out of 5 by Amt123 Excellent stay!!
My sister in law and I stayed for an author event and it was wonderful! When we checked in Rachel, the wonderful lady who checked us in, was so nice and helpful! She told us if the room wasn't what we wanted just let get know. Well the view wasn't the best and we asked what else she might have... We got a balcony room with a view looking into the atrium!!! It was beautiful!
The next morning I called customer service because I had a voucher for a free breakfast and they were so kind.. She told me all about the food and location. The rooms were quiet, clean, and very beautiful. It is in a great location too!
June 8, 2015
Rated 4 out of 5 by Mstex This hotel has very caring and polite employees
The hotel has some great features, however I was surprised at the high prices in the
Hotel Restaurant for breakfast and menu items. Also was quite noisy late one night in the atrium (some group was having a loud party) which we could hear in our room on an upper floor, making it hard to get any sleep. There were restaurants within walking distance, but some were quite pricey.
June 8, 2015
Rated 2 out of 5 by Al1225 Well meaning staff
I have stayed at a number of hotels connected to conference centers and find this hotel to be sub-par by comparison. The layout is confusing, and the signage does not include a master map of the facility. The food in the hotel rates below what you can find in Uptown a block away.
Overall, the staff were friendly and nice, but inconsistent in communicating information like their "green" housekeeping program and parking information at check-in. Others in my group had issues with the temperature of the water, and with their toilet. The hotel was prompt in trying to fix the issue but in the case of the toilet, it was never fixed after multiple visits to the room. Having stayed at other Sheraton Hotels in years past this is not what I expected at all.
June 8, 2015
Rated 5 out of 5 by drbebe This Hotel was exceptional in customer service
I was at the Sheraton Birmingham on May 13-16, 2015 and found the service exceptional. I left my computer charger in the room and EMMA, in lost and found was so gracious when she look for it, found it and volunteered to send it to me. Usual... indeed. I would go there again!! Exceptional service!!
June 3, 2015