Rated 1 out of 5 Day one of my four day stay
I am currently on the first day on my business stay at this hotel. The price you pay for the room does not match with the level of service you receive. Checkin took around 20 minutes tonight walked out of the bar having waited 10 minutes and had not been served even though I tried to catch the attention of the staff. I then decided to have a meal at the Italian resturant only to find again the service to be so slow i walked out having not even had a drink order taken. I'll post day two tomorrow and lets hope things improve. so far I do not recommend this hotel.
May 6, 2013
Rated 2 out of 5 by Temy75 Not up to Sheraton standards
Every time I visit this hotel, the services are degrading. the rooms are now stripped from the mini-bar, not catle for hot water, no coffee/tea in-room. Also the staff in the cafes were not so friendly.
I think that was my last stay at that hotel as during my next visits I will difinetly look for other hotels.
May 20, 2013
Rated 1 out of 5 by GuillaumeH Gestion catastrophique
Le check-in a pris 45 minutes, pareil pour le check-out. Le personnel est lent, inefficace, il me manque la moitié des points starwood (le personnel a dû oublier de faire le lien avec mon numéro de fidélité), les points "Green choice" n'ont pas été crédités non plus, car lors de la remise des cartons au personnel, ils les ont mis dans un coin sans les comptabilisée.
La salle du petit déjeuner est désagréable et bruyante: télévision au volume maximum, sur plusieurs chaines en même temps, ce qui créé un brouhaha insoutenable.
Pire: un cafard se promenait derrière le buffet du petit déjeuner! Pendant ce temps là, le maitre d'hotel criait en demandant à son personnel de mettre des gants pour préparer la nourriture.
Je ne conseillerai en aucun cas cet hotel à Alger.
May 13, 2013
Rated 4 out of 5 by MimicheBibiche Bon hôtel mais ...
Le restaurant "La Brasserie" est médiocre... Digne d'une cantine mais pas d'un 5 étoiles. En revanche, les prix pratiqués sont élevés pour une telle médiocrité. Ce constat nous a incité à aller diner et déjeuner à l'extérieur très régulièrement.
En revanche, déjeuner au bord de la piscine (pizza..) fut un vrai délice.
May 15, 2013
Rated 4 out of 5 by snake Reception
Different call to reception remianed unanswered . No one to pick up the phone . I had to go down to the reception and wait in line to be able to talk to therm.
May 15, 2013
Rated 3 out of 5 by HEDILEPALACE A AMÉLIORER LE SERVICE
UN DÉPART MOUVEMENTE.
AYANT RÉGLÉ LA VEILLE DE MON DÉPART
L’EMPLOYÉ DU ROOM SERVICE A EXIGE LE RÈGLEMENT DE LA FACTURE ET A REFUSE DE QUITTER LA CHAMBRE PUIS CELA A ETE LE TOUR DU NIGHT MANAGER.
SANS TENIR COMPTE DES POINTS SPG DEPUIS 2006 QUI ONT DISPARU
May 13, 2013
Rated 4 out of 5 by 28ca large hotel on the seashore
good experience for a two nights stay.
reception welcome pleasant
breakfast well served with nice people
in this hotel for professional reasons with no free time for the other facilities (pool, spa...)
food during the lunch : so and so
May 13, 2013
Rated 3 out of 5 by Jack59 Erratic service spoils a pleasant location
Pleasant beach front location and comfortable rooms but service needs serious improvements and customer care doesn't feel like a serious management focus.
Check in and out can require up to 20 minutes wait, SPG membership seldom acknowledged, service at the lobby coffee shop is horrendous - tables not cleared, staff ignores you or is just not around and most often the order takes ages to arrive.
Service at the Brasserie restaurant is similarly poor and slow, and the staff inattentive or busy chatting up colleagues:
poor organisation with staff members milling around but doing little that is effective. Food is generally very average. Breakfast food buffet is monotonous, egg station extremely slow and not manned at all times. Coffee machines are out of service on a regular basis. The new - slow -bill printing and signing procedure before entering for breakfast results in queues and is plain silly.
The very recent removal of coffee making facility in 1st, 2nd and 3rd floor rooms is a disgrace considering the hotel category and rates charged.
Room service orders were delivered twice incomplete, though the food was good and warm.
Many rooms I stayed in over the past 3 months had small faults such as running toilet flush, burst light bulbs, broken switches that were either not fixed or improperly so.
Perfunctory room maintenance seems the norm.
Some staff members are excellent and friendly, but overall most need training or to work in another industry.
The hotel could be good with a strong effort on consistent service, unfortunately for now, the experience is not to the Sheraton brand expected levels and not good value for money
April 16, 2013