Rated 3 out of 5 by SPGmember666 Lack of 5 stars service
The mini-bar was never supplied,
The toilet was not clean,
The vaccum was not well used hence the room was not clean,
The food in both italien and the brasserie restaurants lacked of tastevand chef innovation, same food everyday.
November 29, 2013
Rated 5 out of 5 by ahcene cet hotel dispose de commodites
en matière de prestation de service cet hôtel est excellent
November 27, 2013
Rated 4 out of 5 by Spacon60 Nice Hotel in Alger
this hotel is well located for bsuiness in Alger
November 26, 2013
Rated 1 out of 5 by fly786 poor service
If you are a frequent business traveler, this hotel will not meet to your satisfaction. It is a 5 star building with 3 star everything else.
checkin took over 30 minutes
rooms were dirty and not vacuumed
only 10 percent of the employees actually care about quality of service,
i do believe this is a top-down problem
the mangers social reception was frugally put together.
i am in the middle of a 24 day stay and will only survive by lowering my expectations.
September 18, 2013
Rated 1 out of 5 by msg961 It is a 5* rate, but a 1* service
I have been living in hotels for the past 5 years of my life.
The check-in and check-out procedures are the slowest I have ever seen in any hotel, in any country.
LA TRATTORIA restaurant supposedly closes at 11:30PM. I just went there, it is 10:30PM, the manager was absent, I stood in the doorway for 5 minutes and none of the available 3 waiters was able to assist.
So back to my room, and I cannot even order room service because the phone is not working properly.
April 18, 2012
Rated 2 out of 5 Not to my expectations
They charge 5 star hotel rates for 2 star service.
June 26, 2012
Rated 3 out of 5 by Jack59 Erratic service spoils a pleasant location
Pleasant beach front location and comfortable rooms but service needs serious improvements and customer care doesn't feel like a serious management focus.
Check in and out can require up to 20 minutes wait, SPG membership seldom acknowledged, service at the lobby coffee shop is horrendous - tables not cleared, staff ignores you or is just not around and most often the order takes ages to arrive.
Service at the Brasserie restaurant is similarly poor and slow, and the staff inattentive or busy chatting up colleagues:
poor organisation with staff members milling around but doing little that is effective. Food is generally very average. Breakfast food buffet is monotonous, egg station extremely slow and not manned at all times. Coffee machines are out of service on a regular basis. The new - slow -bill printing and signing procedure before entering for breakfast results in queues and is plain silly.
The very recent removal of coffee making facility in 1st, 2nd and 3rd floor rooms is a disgrace considering the hotel category and rates charged.
Room service orders were delivered twice incomplete, though the food was good and warm.
Many rooms I stayed in over the past 3 months had small faults such as running toilet flush, burst light bulbs, broken switches that were either not fixed or improperly so.
Perfunctory room maintenance seems the norm.
Some staff members are excellent and friendly, but overall most need training or to work in another industry.
The hotel could be good with a strong effort on consistent service, unfortunately for now, the experience is not to the Sheraton brand expected levels and not good value for money
April 16, 2013
Rated 1 out of 5 by DACB My Last Stay May 2012
I have been staying in Sheraton Alger since 2007. My last stay in May 2012 was the worst ever. When I arrived as usual, I presented myself with Platinum and requested the upgrade. The receptionist refused saying that he does not availability; while I discovered later that he has. During all my stay, service quality was nil: No night service, PCs in salon are not working, I was asked to go to business center and waited there for 1 hr with nobody showing up, find rest of last night garbage left in room, while doing my check-out instead of finishing my bill quickly to catch my flight, receptionist discovers that there is an issue with my booking and she started to argue that I did a wrong booking!!! If it is the case, why did not your raise up the issue @ check-in??? I don't know.
June 4, 2012