Rated 3 out of 5 by Parella Mistake
Is my second time in this hotel , both times I got problems at checking and cash.
This time I order a non smoking room and my colleaguand smoking one, unfortunatelly we got each one the room room ,
Last time some meals from other guess were in my bill.
Your should tke take in mantin the eficatity of your reeptionist.
June 14, 2013
Rated 1 out of 5 Day one of my four day stay
I am currently on the first day on my business stay at this hotel. The price you pay for the room does not match with the level of service you receive. Checkin took around 20 minutes tonight walked out of the bar having waited 10 minutes and had not been served even though I tried to catch the attention of the staff. I then decided to have a meal at the Italian resturant only to find again the service to be so slow i walked out having not even had a drink order taken. I'll post day two tomorrow and lets hope things improve. so far I do not recommend this hotel.
May 6, 2013
Rated 3 out of 5 by Jack59 Erratic service spoils a pleasant location
Pleasant beach front location and comfortable rooms but service needs serious improvements and customer care doesn't feel like a serious management focus.
Check in and out can require up to 20 minutes wait, SPG membership seldom acknowledged, service at the lobby coffee shop is horrendous - tables not cleared, staff ignores you or is just not around and most often the order takes ages to arrive.
Service at the Brasserie restaurant is similarly poor and slow, and the staff inattentive or busy chatting up colleagues:
poor organisation with staff members milling around but doing little that is effective. Food is generally very average. Breakfast food buffet is monotonous, egg station extremely slow and not manned at all times. Coffee machines are out of service on a regular basis. The new - slow -bill printing and signing procedure before entering for breakfast results in queues and is plain silly.
The very recent removal of coffee making facility in 1st, 2nd and 3rd floor rooms is a disgrace considering the hotel category and rates charged.
Room service orders were delivered twice incomplete, though the food was good and warm.
Many rooms I stayed in over the past 3 months had small faults such as running toilet flush, burst light bulbs, broken switches that were either not fixed or improperly so.
Perfunctory room maintenance seems the norm.
Some staff members are excellent and friendly, but overall most need training or to work in another industry.
The hotel could be good with a strong effort on consistent service, unfortunately for now, the experience is not to the Sheraton brand expected levels and not good value for money
April 16, 2013
Rated 4 out of 5 by Charbouleh Good Business Hotel
Good place to stay if you are on business but its location is outside the City.
May 22, 2013
Rated 2 out of 5 by Temy75 Not up to Sheraton standards
Every time I visit this hotel, the services are degrading. the rooms are now stripped from the mini-bar, not catle for hot water, no coffee/tea in-room. Also the staff in the cafes were not so friendly.
I think that was my last stay at that hotel as during my next visits I will difinetly look for other hotels.
May 20, 2013
Rated 1 out of 5 by GuillaumeH Gestion catastrophique
Le check-in a pris 45 minutes, pareil pour le check-out. Le personnel est lent, inefficace, il me manque la moitié des points starwood (le personnel a dû oublier de faire le lien avec mon numéro de fidélité), les points "Green choice" n'ont pas été crédités non plus, car lors de la remise des cartons au personnel, ils les ont mis dans un coin sans les comptabilisée.
La salle du petit déjeuner est désagréable et bruyante: télévision au volume maximum, sur plusieurs chaines en même temps, ce qui créé un brouhaha insoutenable.
Pire: un cafard se promenait derrière le buffet du petit déjeuner! Pendant ce temps là, le maitre d'hotel criait en demandant à son personnel de mettre des gants pour préparer la nourriture.
Je ne conseillerai en aucun cas cet hotel à Alger.
May 13, 2013
Rated 1 out of 5 by msg961 It is a 5* rate, but a 1* service
I have been living in hotels for the past 5 years of my life.
The check-in and check-out procedures are the slowest I have ever seen in any hotel, in any country.
LA TRATTORIA restaurant supposedly closes at 11:30PM. I just went there, it is 10:30PM, the manager was absent, I stood in the doorway for 5 minutes and none of the available 3 waiters was able to assist.
So back to my room, and I cannot even order room service because the phone is not working properly.
April 18, 2012
Rated 4 out of 5 by MimicheBibiche Bon hôtel mais ...
Le restaurant "La Brasserie" est médiocre... Digne d'une cantine mais pas d'un 5 étoiles. En revanche, les prix pratiqués sont élevés pour une telle médiocrité. Ce constat nous a incité à aller diner et déjeuner à l'extérieur très régulièrement.
En revanche, déjeuner au bord de la piscine (pizza..) fut un vrai délice.
May 15, 2013