Rated 2 out of 5 by Sweaty73 Poor air conditioning
My wife and I stayed three days, and on each day the A/C unit in our room was replaced because the units would not cool the room. The last night we finally got a unit that worked efficiently. Very disappointing.
October 22, 2013
Rated 5 out of 5 by kay33 Best Features Over Other Hotels
Our stay at the Sheraton Lake Buena Vista was excellent. The beds were the most comfortable hotel beds I have ever slept in. The view of the courtyard and pools was amazing. We had the "Green" option of not having room service and keeping our privacy, which we chose and got compensated for.
There was a gym and arcade room as well. The hotel was clean and the staff was very kind and accommodating.
This stay made our vacation even more amazing. Thank you very much.
August 2, 2012
Rated 4 out of 5 by allworknoplay This hotel was very good but ..........
Location does not provide for adequate public transportation, bus line, light rail or even a guest hotel shuttle. With that said,the front desk staff did not inform us that there was a rental car company on site (across the lobby)., when we inquired about transportation.
The rental car company did not have a visible sign outside of their tiny cubby hole sized office which we overlooked until 3 days into our stay. We did rent from them, their staff was helpful.
December 10, 2012
Rated 4 out of 5 by DrMimi Hot & Cold
So many good things about this hotel (hot!) and a couple of things they need to attend to (cold). Firstly, the "urban" view is lackluster and the traffic noise somewhat loud. It made it hard to get a good night's sleep. I definitely recommend a courtyard view for a more restful stay. We ordered room service and were given an ETA of 45 minutes. After an hour and a half we called room service who'd apparently lost or forgotten about our order. They made the meal complimentary and once it arrived it was delicious. A minor point: we were surprised that our tray, which we placed outside our door at 9pm, had still not been removed by 7am. Finally, the water pressure never came on full- force no matter the time of day so it can't be attributed to use at leak usage times. Also, the shower water never got hotter than "tepid", at best.
March 2, 2013
Rated 3 out of 5 by MA38 kids loved pool area
we live in Sarasota and take kids to Orlando 4-5 time a year. Hotel was just ok. Pool area was great for kids and there were a lot of kids! Hotel is on busy street and sirens woke us up 3--4 times a night. Pool was open to 11pm but pool food and bar closed at 9:30? Inside bar also closed at 10:30. No food after 11pm whatsover. There are better hotels on disney grounds just as cheap if you look for the good deals. I would stay somewhere else next time.
June 17, 2013
Rated 3 out of 5 by Jaybird58 Check In
Room was not ready upon arrival at 5:00 p.m. Four guests in the line next to me checked in while I stood there. Had previously asked for a Deluxe Room, King Bed. Requested High Floor, Quiet Room. Was given a suite (and I use this word loosly) as an upgrade for my wait. "Suite was in Bldg 3. Second Floor. In front of elevator. No balcony. View of palm tree. Terrible room. Had to go back to check in and was given correct room. Was late for a dinner meeting.
February 12, 2013
Rated 4 out of 5 by SavannahSmiles Great location and amazing food!!
Location very close to Disney and outlet! Food at pool bar and breakfast buffet far exceeded my expectations!! Cleaning staff needs to pay a little bit better attention to detail when cleaning but rooms were nice! Hotel recently had a major renovation. You can tell. Everything very modern and fresh!
October 7, 2013
Rated 5 out of 5 by FinlayB Great Hotel to see Mickey...
Sheraton really came through for us when we went to Disney. It was conviently located near the resort with free transport on a daily shuttle. The schedule could have had a few more runs, but it was still acceptable so we did not need a rental. The hotel was with in walking distance of alot of great restaurant if you have a large family (we were 6) ... I best part was the hotel had 2 great pools as well that the kids loved since they love the water...
October 29, 2012
Rated 5 out of 5 by Delta1 Orlando
The staff & hotel are very professional
October 28, 2013
Rated 3 out of 5 by Lambo Room was NOT very clean at all
I stayed at this hotel on 4/10 to 4/12 and the room set up was really nice with bunk bed for the kids. However, the room was not clean at all. The room's air was stale, the sofa had stained all over and dusts in the room too. The carpet was not clean either. The AC make so much noise that would wake you up middle of night. No air in the bathroom and no vent too. The only thing that was good is that it is close to Disney Downtown. That's about it.
April 29, 2012
Rated 3 out of 5 by Nomad eh for SPG
SPG is barely accepted here. No club room. Room upgrade not given with Gold here (was told to check w/ desk upon check in although it was never going to happen), points not taken to upgrade room. Resort fee (?) waived w/ gold but Parking still 10 bucks to park in back of lot that was reduced for their valet servce. SPG floor is generously alloted on 3rd floor w/ street view. No late check out.
Bed nice, Shuttle bus not taken after seeing schedule, Safe broken, out of wash cloths, out of reg coffee too i guess, tub drained too slow.
Pool(s) nice, cabanas are $illy.
Beware if u drink at poolside as they will tip themselves 18% ... and they still leave tip line for u, nice....
4K points/day is a good rate being 15min from WDW, so it's a bit of supply/demand attitude here.... .
... and the 5 star reviews are all from new posters, it seems....
April 4, 2012
Rated 5 out of 5 by Sarah26 Service Deluxe
We had such a great stay at the resort. We were not sure what to expect but all of the reviews had been great and we concur with everyone elses comments. From the check-in with Katie to our last day by the pool with Oscar, everything was great. The service was great! The rooms were really comfortable and while they appeared to be small, they were layed out very smartly. The only thing that could use attention were the elevators which were slow.
March 17, 2013
Rated 4 out of 5 by Sammy28 Great location in Orlando
The Spa was not really set up to do Mani-Pedis very well. They don't have spa chairs with a whirl pool bath yet. I guess they are fairly new at this location. They used tea pots with hot water, and poured it into a basin. The water was way too hot at first, then they cooled it with cool water. They also don't have any "dryers" for the polish to set. For the prices, I would go somewhere else. My mother had a massage, and said it was wonderful!
January 8, 2013
Rated 5 out of 5 by Vivian25 Better than expected
I had stayed before the renovation and did not think that it would look as good as the pictures on the website. Boy was I wrong. It exceeded it. The pool area is amazing!!! My teenagers had so much fun even enjoying the slide. The outdoor bar/grill was amazing; the food and service was exceptional. The staff remembers you and is so friendly, interacting with us and always smiling. I recommend to everyone. Plan on staying here again and again.
August 1, 2012
Rated 2 out of 5 by LDMassachusetts Better Online Than in Real Life
I have to say, the hotel is fine; yes, it needs improvements, but overall it's, well, just fine. That said, I was mostly disappointed due to the online image. It looked AMAZING online and it's just not. My biggest disappointment was how limited the transportation options were to the park (only one or two buses/day that had to stop at many other hotels AND the drivers were pushy about asking for tips). Also, our room was in need of renovation: The bathroom was very, very small and everything had a moldy smell. I did like that we had a separate living room and bedroom. Also, we did like the spa (massages) and the pool bar. The worst, though, was upon arriving, the front desk person pointed us toward the elevator to our room; it took us 15 full minutes to find the elevator (you had to go around a building and out a gate). This was very frustrating.
November 24, 2012
Rated 5 out of 5 by smart73 Above and Beyond
Let me start by saying, both the resort and SPG are Awesome! They went beyond for my family to correct a reservation error. I truly can't put into words how much we enjoyed and enjoy this property , we stay here all the time. Pool area is great for kids with activities, the restaurant has great food, and the bar makes great drinks. But front desk is who I want to thank, Lisa went out of her way for our family. Thank You,
The Smart Family
September 2, 2012
Rated 2 out of 5 by JVLev Proximity to Theme Parks...
As a business traveler dedicated to SPG, this hotel was in shockingly poor condition. The pool was nice, the lobby was nice, that where it ended. Rooms were musty, and dirty. Bathroom had what appeared to be mold spots. Bed and sheets were Sheraton quality. Housekeeping replaced most towels, that is it. If you are looking for a hotel where your children can run wild, and do not care about decent room quality, this is your hotel.
May 28, 2013
Rated 3 out of 5 by Neal1954 Check in was a let-down
After requesting early check-in when I made these reservations in Aug. I was told that every effort would be made to accomodate this request. Well upon arrival Oct 18th, at 12:30pm we were told that not only could they not accomodate early check-in but that it would probably be no earlier than the normal 3pm check-in. We were not offered any resolution to this inconvience such as "let us take your bags for you" or " you may change in a changing area and use the pool if you wish". We decided to leave the hotel with a promise from the front desk agent to call my cell # when the romm is ready. We are still waiting for that calll!! We came back at 3pm and were told that the room is still not ready! We went to the pool to ?relax? and at 4pm I could'nt take any more "relaxing" so I went in to complain to the manager. The desk clerk said our room was ready and gave me the key-cards. I cut my losses and just walked away. Not a good way to start what was supposed to be a wonderful Conference that weekend. It clouded the rest of our stay with you. When housekeeping can't keep up with demand then its evident management is the responsible party. There are ways to aviod this kind of treatment.
October 21, 2013
Rated 4 out of 5 by AngieS Extra expenses
The facility was very nice and comfortable however the elevators were terrible slow and their was extra charges for everything! Was not happy with the fact that after paying for a room, I also had to pay for parking and when you ordered from any of the restaurants on site, the tips were automatically added and charged to the card on file. I was never asked how I wanted to pay for my purchase, it was just assumed.
July 15, 2013
Rated 4 out of 5 by TomSW Florida
The hotel staff was excellent and very attentive to my needs.
October 22, 2013
Rated 4 out of 5 by pinkmom01 Disney area location!
We stayed at this hotel for 10 days the room was spacious and clean. My daughter loved the pool area and the water slide. The location was great! less than 5 minutes from Disney and walking distance from great restaurants! My only concern was that I had to park my car in a near fast food restaurant parking lot almost every night! since the hotel one was full. Other than that we had a great time and we really enjoyed our stay!
July 15, 2012
Rated 5 out of 5 by Toni This hotel is Great!!!
What a great experience. The Sheraton Lake Buena Vista was a perfect start and end to vacation. A very important feature when booking a room for me is its cleanliness. And it met all expectations. The staff was wonderful, the amenities were exactly what we were expecting and the activities were great for families. I would recommend this hotel to anyone. Looking forward to the new banquet facilities! Can't wait to visit again.
August 23, 2012
Rated 2 out of 5 by Pina Room 727 Needs Improvement
I staying in room 727 on October 6, 2012 and was very disappointed. I had gone to Disneyworld all day and just wanted a good night sleep, but the airconditioner sounded like it needed a new compresor and was very loud and then the refrigerator was plugged in and set on the coldest setting, but wasn't working and my food spoiled. I requested they credit some my Starwood points and was told I would receive back 1,000 points.
October 10, 2012
Rated 3 out of 5 by TheInvisibleGator Awful musack!
Perhaps it is just Orlando or the US, but I find it truly unpleasant to have to listen to endless nauseating hours of "Christmas" music in public areas. There is no escape. Even sitting on the balcony of one's room. The other headache was the difficulty I had getting a taxi. They contract with an extortionate black cab firm that charged me usd18 for a 10 minute ride to another hotel. The meter rate would be half that.
December 21, 2012
Rated 5 out of 5 by margie2011 the hotel had a movie for the kids in the pool area
the fire place was a wonderful site and the pool was a excite for the kids and big adult kid which i enjoyed. the room where so cozy and comfortable in sleeping what joy. and lots of places to eat. in the area
October 7, 2013
Rated 3 out of 5 by Cathy3270 Lifetime platnium member who was disapointed
I've stayed at this property for many years as the Safari...this was my 1st visit after the remodel was completed.
The pools/facilities are very nice but I will not be back. The idea you are charging for self parking is infuriating. I parked in the same place I have parked in for the last decade and paid for it. I know that may seem silly to you but its enough for me and I'm sure others to stay at a different property
October 30, 2012
Rated 5 out of 5 by PakiH Tops in the area
The hotel exceeded expectations. Beds are super comfortable and luxurious. The staff was the best. I took our grandson for his fifth birthday to Disney World, and Mike D, valet provided a small cake for the occasion. What hotel staff ever does that! Facilities are updated, Everything was sparkling. Services make this hotel tops and the location was ideal for our needs. Thank you for making our stay so outstanding.
February 15, 2013
Rated 4 out of 5 by Gina27 Renovation looks great
The hotel looks great after its renovation. It it is a big improvement from our last stay here. This time, we stayed here during the Thanksgiving Holiday. The staff was great; Clerk that attending to us at check in was completely accommidating and gave us a wonderful suite with a king size bed and separate bunk bed area for our child which he loved, it was great. We were very comfortable and happy with our stay.
March 4, 2013
Rated 5 out of 5 by Jay30068 Great Hotel
Bellman who was on duty Tuesday 10/15 @ 6 am very freindly nice guy.Sorry did not get his name.
October 16, 2013
Rated 5 out of 5 by JoeR24 Pet and family friendly
There were multiple excrement bag stations throughout the property and the mini water park is a huge hit!
October 14, 2013