Rated 3 out of 5 by george mr
i thought that the door to my room only not opening all the way because the vanity top was not rounded off at the corner made it seam a very cheap fix.
also the elevator was very slow
palm 2 being in palm 1 on the third floor seams crazy.
February 16, 2013
Rated 5 out of 5 by Larry5697 Best beds and pillows in Orlando
The comfort in the rooms was amazing. The beds and pillows are fantastic.
The staff and facilities are second to none in the Sunshine State. I highly recommend this recently updated property to anyone in Orlando for business or pleasure.
March 7, 2013
Rated 4 out of 5 by Chelley1969 Getting better all the time
I know that this hotel has been under some updates and I want to say, it is paying off! The staff was there to answer questions and find answers for us. They listen! What a great place to stay in Lake Buena Vista!
Pool area is incredible!
September 14, 2012
Rated 5 out of 5 by hs2971 Excellent Location, Great Service, Great Staffs
I was not expecting much because I was staying just one night. But, the location was excellent, close to Downtown Diseny, shopping malls, good restaurant, etc. Most of all, all the staffs were very friendly and nice. Great place to stay.
August 28, 2012
Rated 4 out of 5 by TJS1960 Great ocation quality hotel
I am a die hard SPG member and live close by so a hotel getaway isgreat. Since the remodel the Hotel is beautiful and the staff was very friendly. They are very close to a lot of attractions and should provide a shutlle service close by
November 29, 2012
Rated 3 out of 5 by Sunbum333 Mrs
Rented cabana and I always had to go get someone to wait on us .. Not busy but staff was not that great. Hardly to be found. Had to ask bartender where they all were. Rooms air condit very loud and no shampoo left so had to ask for.
February 11, 2013
Rated 2 out of 5 by Disney13 disney travel
Hotel did not meet Disney travel needs. A lot of areas needed to be addressed and updated. Staff was very nice but not well trained.
August 12, 2013
Rated 3 out of 5 by JustRelax1 Trouble sleeping, Lots of road traffic in area
This is a hotel that locals call the Safari. I guess this is a hotel that has been rebranded too many times. Road noise is impossible to get a solid night sleep. The pillows are too too soft. the bathroom configuration is weird.
September 2, 2012
Rated 5 out of 5 by Joshfan53 Weekend Getaway
Went to Disney for a day with family. Staff allowed us to stop by the hotel on our way to parks to check in early because we wouldn't be returning until late in the evening.
The front desk staff were very friendly and helpful.
October 8, 2012
Rated 5 out of 5 by JP67 Memerorable times
I had for some time wanted to take my daughter to Disney and I did everything last minute. But the staff Ms. Bianca was most accomidating and bell staff Mr. Leo was helpful at our arrival. I will defanetly be back.
February 4, 2013
Rated 4 out of 5 by Bugbat Convenience & Comfort
Perfect for the Disney Area, the renovations have been worth it since the last time I stayed there. Bed is the best! Very relaxing for the madness of the Orlando Area, great restaurants near by...Room service was a savior!
February 19, 2013
Rated 4 out of 5 by ECEJon Wonderful family resort hotel
For families, with the wonderful pool facilities, it is fantastic. Very polular!
Great SPG recognition!! Great breakfast and the service is wonderful.
July 29, 2013
Rated 4 out of 5 by snake1 NO SNAKE SLIDE
Management blew it.
Everyone knew this hotel because of the snake slide and the safari theme.
The parents came here because the kids liked the snake slide.
Now it is just another one of the hu
ndreds of hotels in Orlando.
November 11, 2012
Rated 5 out of 5 by disneynut friendly and great location
Great location for all atractions. Great breakfast buffet. Our waitress Brenda was GREAT. went out of her way to please us.Pool area is beautiful and open late..Rooms were remodeled and clean. Great second pool for kids.
September 15, 2012
Rated 3 out of 5 by JH55 Nice hotel but pool service was disappointing
The hotel was nice and you can tell they put a lot of $$ into upgrading the building and the amenities. We booked this hotel primarily for the great pictures of the pool area. It is set up to look like a tropical paradise, but unfortunately the service didn't match the pictures. We ordered dinner at the pool grill one night (not cheap for a family of 4) and waited over an 1 1/2 hours for our burgers and fries. We ended up having to throw most of the food away b/c my two small children fell asleep while they were waiting! Then, there was $140 gratuity added to my hotel bill the next day (keyed in by mistake I'm assuming). When I mentioned it to the front desk, they were apologetic and removed the gratuity after 20 minutes of researching the situation. However, I didn't feel like they went above and beyond to correct the situation. In a tourist area with hundreds of other hotel options, I think customer service should be the #1 priority. The hotel was fine, but I would probably choose to stay somewhere else next time based on the level of service here. No huge incentive to come back!
June 3, 2013
Rated 5 out of 5 by lisa28 Excellent Stay
The beds were comfortable and the rooms were clean. The pools are very inviting and refreshing. We would definately stay again. The elevator doors are to close to the stairwell exits so it was hard to accomodate others.
July 27, 2012
Rated 5 out of 5 by tomrossi77 Great get-away!
Really enjoyed this hotel! Excellent pool, excellent rooms and facilities! The fact that they had games and balls scattered around the pool shows they are willing to go above and beyond to make things fun for the kids.
August 28, 2012
Rated 5 out of 5 by nrod720 Great Resort To Stay and Relax.
My family and I had a great time the 6 days we were at the resort. If you sit at the restaurant to have dinner or by the pool to enjoy the sun, you get with a warm family treatment that makes you feel very comfortable.
August 5, 2012
Rated 4 out of 5 by Orlando Great Customer Service-Dog friendly
I was very impressed with the customer service provided by the hotel personnel. Friendly, considerate and good manners. Very gracious with my dog. Clean and convenient to all Orlando activities. Pool area is beautiful.
August 1, 2012
Rated 5 out of 5 by Jville16 UPGRADED
Got to the hotel and was upgraded to a first floor suite. Check in process took less than 3 minutes. Awesome. Could not have asked for more, thank you to the staff!!!
July 15, 2013
Rated 2 out of 5 by rick2 sleepless in Orlando
Noisy room airconditioner cycled on and off all night; room was never cleaned during my stay
Hotel is getting old and the elevator was downright dingy
reception staff was friendly and efficient, as was the valet.
February 14, 2013
Rated 4 out of 5 by Baby09 Great Service at Breakfast
The breakfast was very good but specially because of the personnel: Brenda, the breakfast waiter was superb!!! Thumbs up for her!!!
August 2, 2013
Rated 5 out of 5 by Winston Fantastic Stay
This hotel was an excellent location for our stay when visiting Disney World. The front desk staff was extremely helpful with recommendations and were very considerate. Rooms were clean and spacious.Great Stay!
March 22, 2013
Rated 4 out of 5 by TATO Great hotel, need improvement at pool area
I can say all was good, specially at front desk with Rep. Iglesias she took care of me and others while I was there with excellent service.
Pool Service need a little improvement, but staff was great in all areas.
April 23, 2012
Rated 5 out of 5 by SunnyJax Great hotel for family.
Kids loved the pool area. Water was clean and warm. We got to relax while keeping an eye on them. Rooms were fantastic with bunk beds. Only issue was that the bathrooms were very small.
June 18, 2013
Rated 5 out of 5 by Mac5494 Wonderful pool area.
We loved this facility, it's an older style hotel but has been renovated and is absolutely a great family friendly location. We really enjoyed the pool and pool bar.
July 7, 2013
Rated 5 out of 5 by HDH954 Starhot Employee
I've stayed many times when it was the Safari however when I walked into the lobby I was hit with the wow factor, not only does the hotel look great but the staff is a complete 180 from the Safari. Great Job!
October 30, 2012
Rated 5 out of 5 by Woman2 features
I loved the restaurant style service. Pools seemed interesting, will have to try on my next trip
August 12, 2013
Rated 5 out of 5 by Anthony15 Hotel had great rooms and excellent location
This hotel met all of our needs, it was very comfortable and relaxing stay. Also it was just around the corner from the Lake Buena Vista Golf Club where we were playing sun and mon, very convenient location.
December 19, 2012
Rated 5 out of 5 by Cigarwolf 2nd stay in two months
Sheraton lake buena vista keeps getting better the staff and service was excellent
August 16, 2013