Rated 4 out of 5 by Odysseus Great SPG ACCOMADATIONS
Excellent acccomadations, great pool for family,loved the bball pool hoops and slide..Great location.However Disney discounts were not significant and have a catch to them,
August 25, 2013
Rated 4 out of 5 by HSANDER0814 Staff was amazing during all the chaos
I recently stayed during a large event. Despite the chaos, the hotel was very clean, orderly, prepared. The staff was very helpful and prompt. They made my stay wonderful!
June 3, 2013
Rated 5 out of 5 by Irene This is a very friendly hotel
I thoroughly enjoyed my stay at your resort for our PCard Conference. The only complaint I have is the food for the conference. It was terrible and most of the time cold.
February 21, 2013
Rated 3 out of 5 by Pratima Not Very Satisfied with Service and Cleaning
Out stay was nice but we were not very satisfied with the in-room service and the cleaning done. we stayed in a family suite but it was too cramped specially the bathroom
January 5, 2013
Rated 5 out of 5 by Jville16 UPGRADED
Got to the hotel and was upgraded to a first floor suite. Check in process took less than 3 minutes. Awesome. Could not have asked for more, thank you to the staff!!!
July 15, 2013
Rated 5 out of 5 by Mac5494 Wonderful pool area.
We loved this facility, it's an older style hotel but has been renovated and is absolutely a great family friendly location. We really enjoyed the pool and pool bar.
July 7, 2013
Rated 5 out of 5 by JasonG Clean and Convenient!
This hotel exceeded our expectations. The rates were excellent, the rooms clean, and the Restaurant was excellent! The kids enjoyed the pool and the slide.
October 28, 2013
Rated 5 out of 5 by Fritch Perfect
I was very happy with our room. Beds were the most comortable i have ever had at a hotel. staff was very friendly including the valet guys !! I will be back .
December 26, 2012
Rated 5 out of 5 by Roxie21400 Best deal off a Groupon. What a luxurious surprise.
Pool area staff continuesly cleaned and kept orderly. Staff was kind and friendly. Beautiful hotel. Very clean! Perfect location to Univeraal/Disney/Seaworld
August 6, 2013
Rated 4 out of 5 by Jennyjoe2001 Friendly staff
The hotel was nice. Comfortable and close enough to the parks. Brenda from Zest made sure we were always well taken care of! She always made us feel at home.
December 25, 2012
Rated 4 out of 5 by ECEJon Wonderful family resort hotel
For families, with the wonderful pool facilities, it is fantastic. Very polular!
Great SPG recognition!! Great breakfast and the service is wonderful.
July 29, 2013
Rated 3 out of 5 by Nope39 Felt old and slightly dirty
This complex feels and looks every bit of it's advanced age. The building is dingy, rooms are dark, and have a "never quite clean" feeling to them.
June 27, 2013
Rated 4 out of 5 by SleepyCustomer Room AC is very noisy otherwise a very nice facility.
The room AC was very noisy making it difficult to sleep. Otherwise the facility was clean and well maintained. The staff very friendly and helpful.
May 23, 2013
Rated 5 out of 5 by igniter1 friendly staff,great features
The Hotel is nicely appointed, very clean and the staff were always willing and able to assist. Very impressed with the staff.Great fitness center
March 1, 2013
Rated 3 out of 5 by Dave123456789 Beautiful property that is poorly managed...
As a traveler who maintained Paltinum for a few years, I have been to quite a few Starwood properties. There is an obvious management deficiency at this one. Upon arrival, it nearly took an act of Congress to get us into the room which I had a confirmation email for. Unable to get much of anywhere with the local staff, I had to call the toll free number for assistance. Suddenly the location staff turned from rude into very friendly... That evening, I went to the pool and there were no towels. Realizing it was late in the day, I assumed at some point during the day they stopped maintaining towels. The following morning I returned to the pool. I was able to get some of the last towels out and by 8:45 they were again gone. I"m sure they replenished at some point but how can they be out at 8:45 with less than 20 people at the pool?! I became curious about the rental price for the cabanas so I called the concierge. He informed he that he does not deal with that and that I will need to call the front desk. No offer to find out for me, no offer to transfer me, just that I need to call someone else... I then called the front desk but was unable to get anyone on the phone. This properly is gorgeous, and can be a great hotel with effective management, and for that reason I will give it another shot. If it doesn't improve, I will find another property for my Disney area stays.
April 13, 2014
Rated 3 out of 5 by Sony53 This hotel is fairly good
Air condition is very noisy and does not cool during day time, elevators old, not clean and
their waiting loby is very poor with broken doors.
August 19, 2013
Rated 5 out of 5 by Emily57 This hotel has great location and excellent service.
We highly recommend this hotel. The pool is great, you can even watch a movie while you are in the pool area. We are certainly returning soon.
December 26, 2012
Rated 5 out of 5 by oliviagw MyBirthday
The Valet staff left a birthday cake and card for me at our room while we were out!..That was so special to me.....thank u very much guys!!!!
June 23, 2013
Rated 4 out of 5 by Charles55 Great location
Renovated hotel is great. Location is perfect with many restaurants within walking distance. Pool bar is best renovated feature at the hotel.
June 9, 2012
Rated 5 out of 5 by Bugsy31 This hotel has great features
The hotel has 2 big pools with 2 jacuzzi's,beautiful lounging chairs with a beautiful funky mini bar and nice fireplace.Really nice resort.
November 17, 2012
Rated 5 out of 5 by Kplex12 This hotel is pet friendly with super customer service
I had back-to-back weekends at the Sheraton LBVR and I rate it at the top. Thanks for giving me and my family such a great place to live.
September 18, 2013
Rated 3 out of 5 by sans Average
Lobby is okay. Pool is good. Rooms are just okay. Service is slow. They even lost my message from airport. They just dont get the point.
May 3, 2013
Rated 5 out of 5 by Kmerry Excellent stay for a family.
We were very happy with this hotel this is our second stay as a family. This will most likely become our go to hotel in the Disney area.
March 26, 2013
Rated 1 out of 5 by GoodHoliday Not a good experience
I stayed at the hotel for one night at the end of March... here is a quick recap
When I arrived at around midnight (due to a late flight), I was greeted by a very friendly clerk who informed me that my room is in the main building but I will probably be only able to find parking by building 4 and drew a nice map for me ... at the time I smiled politely obviously underestimating his comment… I ended up searching through every row of the lot to find one of the last 5 spots available… all, all, all the way in the back and then had to drag my tired self and together with all of my luggage back to building one... What was most frustrating is that right in front of that building there were 18 (I actually counted… eighteen!) spots available for a rental company customers….Seriously, who needs an SPG gold status with the hotel .. i just needed to rent the right car to park in a reasonable distance from my room
However, while the parking situation was a pain, it was the surprise that awaited for me in the room that was most memorable. As I opened the door and turned on the lights, I literally jumped back from what I saw…s it appeared like there was a gigantic mummy standing in the room… it turned out to be a Full Size vertically posted bed, wrapped in a white sheet which must have been placed in my room for storage… fun
April 2, 2014
Rated 5 out of 5 by sufer0322 My stay
Had a great dinner at the bar (Zest) and had a great time talking with the bar tender, everyone was very friendly. I will stay again.
June 18, 2013
Rated 2 out of 5 by Disney13 disney travel
Hotel did not meet Disney travel needs. A lot of areas needed to be addressed and updated. Staff was very nice but not well trained.
August 12, 2013
Rated 5 out of 5 by JenaC Great hotel and pet friendly!
We loved our stay here. Very dog friendly hotel and wonderful renovation! We travel to Orlando often and will be staying here again.
July 5, 2013
Rated 4 out of 5 by Baby09 Great Service at Breakfast
The breakfast was very good but specially because of the personnel: Brenda, the breakfast waiter was superb!!! Thumbs up for her!!!
August 2, 2013
Rated 4 out of 5 by Teddyp10 Very close to Disney Parks
If you don't find a room in the Disney resort area, this is a great location. Staff was great! Will stay there again in the future.
November 21, 2012
Rated 4 out of 5 by Matty2222 Enjoyed the experience and property
Very good job remodeling the resort. Enjoyed the room as it met all our needs during the trip.
February 1, 2014