Rated 4 out of 5 by LAYLAY Enjoyable
I really enjoyed my stay at this hotel. The staff was very friendly and helpful. I had a lot of bags plus my 6 year old who was very hyper, so I was so relieved when the valet brought my bags upstairs while I parked the car. The only issue was the construction going on in the parking garage. It made the walk to my room very long and I could hear workers outside my room so the stay wasn't too peaceful. But I did get a good night sleep after they left. I loved the pool side restaurant. My daughter and I ate there after our long swim and the food was delicious. The pool was fun and the room was very clean. I enjoyed my stay overall.
August 30, 2012
Rated 4 out of 5 by Cdr71 Great price, decent hotel
This is an older hotel - not the "resort" hotel we were expecting, but for the price, particularly, the room was clean, the service provided was great and the pool/grille area was great. The hotel is close to many restaurants, outlet mall and super easy access to all of the parks. We rented a gazebo at the pool for a few days of our stay and had excellent service. All of the food at the pool was excellent.
July 28, 2014
Rated 5 out of 5 by Washington27 Walk-In
Due to the weather up north, I flew in to Orlando a day early for my next day meeting in Gainesville. I had checked several Starwood hotels that morning and had selected three to see about a room when I arrived. This Sheraton was first on my list and I was very pleased with its location, amenities and decor. I immediately decided to stay there. Michelle at the front desk was very very courteous. Upon seeing my SPG status she booked me into an upgraded room and provided me with an amenity package as well as explaining the hotel layout. The room was very nice with a great view of the pool area. I would definitely stay here again.
November 12, 2012
Rated 1 out of 5 by Fzabin Bad experience
I have stayed in many SPG hotels but never had a bad experience except the Sheraton Lake Buena Vista in Orlando. There were bugs "Spiders" in the room and after calling and reporting this to front desk and asked themt o spray the room we still saw the spider in the room. Finally the hotel manager offered to comp the $10 parking fee for 3 nights however, I was still billed for $30.81 on my bill and I spoke to 3 different people at the front desk who asked me to speak to accounting and left messages for Brian in accounting and still have not heard back. This is just not the service I expected from SPG. I need someone to call me back ASAP and resolve the issue.
September 25, 2012
Rated 3 out of 5 by SPGfansince2000 Ths hotel is OK but resort fees and parking make it not a good value
Have spend over 600 nights in Starwood Hotels over the last 10 years. While this hotel is recently remodeled an rooms are clean and comfortable- and service was solid describing this as a resort is hardly accurate. The pool bar was never open as far as we could tell the entire 5 days we stayed. The parking was hardly secure or scare and worthy of a $10/day charge. Basically a standard on the street lot with toll gates put up to extract a fee. Resort fee included internet.. free internet pretty much standard fare at all major hotels. So all in all passable hotel but certainly no resort and not worthy $20/day in amenity charges.
November 6, 2012
Rated 4 out of 5 by Trex12345678 Nice Hotel overall...
This hotel was nice and the pool area is great, especially for kids!! Kenzo from the front desk staff never stopped smiling from check-in to check-out!!
August 4, 2014
Rated 5 out of 5 by 19Patty55 Lost I-Pad
On February 21st 2014 I left my I-Pad in the room and checked out, didn't realize it until 10 p.m. called the hotel without realizing that Elizabeth Milne who is the Ambassador of the hotel had E-mailed me when they had found it earlier in the day. I had talked to Luis Ruiz in security and he reassured me it was found and was in the safe. He was very kind and understanding knowing that I was very upset. He assured me that he would get it back to me A.S.A.P. He FedExed it to me that day. I'm very grateful and appreciative for all that was done to return my I-Pad THANK YOU AGAIN TO EVERYONE THAT WAS INVOLVED THAT HELPED!!!!
February 26, 2014
Rated 1 out of 5 by starwoodlover this hotel needs improvements
We found left over food, dirty napkins and hair under the bunk beds, and we found out the door lock didn't work. It opened without the key, we didn't realize this till the last day. Good thing nothing was stolen out of the room. On the last day, we discovered fecal matter smeared on the bottom bed sheet of the second queen size bed we didn't use in the previous 4 days. It was very disgusting.
The pool, lobby and fitness center was nice but the overall experience was not up the standard I'm used to with the Starwood brand hotels.
December 27, 2012
Rated 5 out of 5 by Romayer Great location, courteous staff
We spent the week including the 4th of July at this hotel. The big pluses include: location, nice pool area with organized activities (although this was a Disney trip, so we did note take full advantage), nice little touches (i.e. complimentary bottles of water each day), very courteous staff (biggest plus, kudos to Lisa, Katie and Kelley). The small negatives were: confusing system of making green choices (i.e. turning down housekeeping and be rewarded), a spa charge that was erroneously put on our bill (but was promptly switched to the correct room, upon my request). Overall, a very good stay and good value for the money.
July 7, 2013
Rated 2 out of 5 by Chemal76 Needs improvement
It was our first time staying at the Sheraton at lake Buena Vista, expectations were not high to begin with. They had key card issues the whole weekend, I had my room key changed 3 times; but even that I could live with.
But what was out of character was waking up the first morning my family and i ordered a great breakfast from the menu at 9/9:30 and it never came. I called back at 11 am to find out what happened and they told me they had the wrong room #. They have my name when I ring for service but they couldn't figure out what room we were in. So we left the property to have brunch at the bahama breeze that was awesome.
December 27, 2012
Rated 4 out of 5 by RRPP Met expectations
Overall, a good hotel to base out of for Disney park visits. The room was comfortable and clean. However, one of the elevators (of 2) were out of service and the buttons never illuminated when you were waiting. Also the hotel's internet/wifi went out for over 24 hours, and we had to drive down the road to another Sheraton to load our Fast Passes.
July 28, 2014
Rated 4 out of 5 by ColbyC very good hotel...good location
The hotel was as expected for a Sheraton, but the hotel staff was very friendly and helpful..right from the moment you drive up to the front door and greeted by the valets, to front desk staff, to the pool attendents, to the housekeeping staff. The location was within walking distance to lots of restaurants ...from inexpensive burger joints, breakfast places, chain restaurants to some pretty good steak house, italian, mexican and chinese places next door or across the street. The hotel restaurant was pretty good too...though we only had one meal (lunch) there. ! The facilities, such as the pool , gym, and spa were very inviting. Overall, a very good experience !
November 4, 2012
Rated 5 out of 5 by steston63 greatness
The first was a little rough but the staff took special attention to move very quickly to take care and explain problems. Every member of the front desk greeted you each day, security was very helpful with my 93 year old fatherinlaw. Brandy Bennett Asst General Manager was excellent, she went out of her way to make are stay super.
July 28, 2014
Rated 5 out of 5 by Mrtravel28 Great place to stay
No this is not a Disney resort, and that is a good thing. But it is a great Sheraton hotel and I would stay there again. Great SPG recognition for both my rooms. Amazing breakfast with some of the best starwood staff I have ever met. The front desk staff also met almost all our business needs. Yes, the facility is older and the elevators could be faster but in no way did that effect our stay. I am actually thinking of going back this year yet again, as this is my new best place to stay when in the Orlando area. The only thing they could look at is the pricing at the pool for drinks, they charge more than the Honolulu resorts...which just makes it look too nickel and dime a little bit. Everything else amazing!!!
June 19, 2014
Rated 5 out of 5 by JasmineAUS Best Holiday EVER!
We had such an amazing time on our short stay from Australia. We would like to make note that the beds were the most comfortable we have ever slept in we felt like we were sleeping on a cloud. If someone could tell me where to get those pillows that would be greatly appreciated : ) We met so many awesome people. All the staff that looked after us on our holiday were fantastic. We would like to make special mention to three incredible staff members that were so friendly and helpful and should definitely be praised for their service and kindness. Michael (our southern baggage service friend), Nathan (poolside service) and Brooks (bar). Thank-you we can't wait to come back!
March 25, 2014
Rated 5 out of 5 by SuzieQ3 Great business facilities and guest amenities
Staff was very attentive, food was great and facilities provided everything we needed.
August 2, 2014
Rated 2 out of 5 by Goasyouare Completely unhappy.
I was very unsatisfied with the way this hotel handled the billing. First of all the way they charge your card is confusing and makes no sense. When I asked the front desk they could not explain it in a matter that was understandable. Second, when I got my Bill I was charged TWICE, one for a movie I didn't watch and one for another movie that was supposed to be free, as when I booked the room I was given TWO free movies. When I tried to call the hotel accounting center four separate times all times I was sent to an answering machine. Unreal. After this is settled it's safe to say I will not deal with this hotel again.
May 28, 2013
Rated 2 out of 5 by Yalin Not a Sheraton standard hotel
Stayed there back in May, 2014. The hotel is not up to a "Sheraton" standard, the hotel in general is very outdated including dirty carpets, dirty lounge chair in the lobby, popcorn ceiling, small and old tub in the bathroom, and super loud old fashion AC. The shuttle to Disneyworld was also old, dirty and stinky, I felt gross sitting on the shuttle. Although the staffs were nice and responsive, this hotel definitely need some update and refurnish.
July 17, 2014
Rated 3 out of 5 by jarm Not satisfactory
Room NOT Clean
Bath NOT Clean
Emergency Stairs smell very BAD.
Nobody recognize my GOLD member
July 31, 2014
Rated 5 out of 5 by Jeff1234 This is a wonderful resort!
We continue to keep coming back here because of the comfortable rooms, beautifully decorated, relaxing atmosphere. All of our needs were met and the staff was wonderful. I had a service at the spa and was very pleased with the services offered.
July 28, 2014
Rated 4 out of 5 by Jeanne45 A Fine Experience
The hotel is fine. The staff was friendly and responsive. The lobby has been updated as well as the main section of the hotel. The rooms, in the Palm 4 need some updating but they served our needs well as we were hosting 6 teens in Disney world for a sweet 16 . We reserved a family suite for the teens and a junior suite for us; the rooms worked out really well. The hotel is close to Disney World. While we did not use the pools we did dine on the outside patio and the area was very nice. The pools looked nice and the overall patio was clean and they had lots of games going on for children. The food was fine too.
February 22, 2014
Rated 1 out of 5 by MRformerguest Hotel should be avoided. No response from management when contacted about less than satisfactory stay.
Shuttle buses are poor--repaired with duct tape and not clean. Room was very noisy--If you are going to stay here make sure you don't end up in the building facing the main road unless you want lots of road noise. Resort fee is charged even though amenities are not used. This hotel is close to WDW and that is the only positive. Coffee in the room is not worth drinking. When comments were made there was a response saying the management of the hotel would be in contact. The stay was weeks ago so it seems they don't care to follow-up with someone who stayed twice this year but will avoid this location in the future!
November 17, 2013
Rated 3 out of 5 by Alf40 Few Things to improve
This place has been one of my favorite. I stay here weekly while traveling for work. My last few stays haven't been the best though. Last week my room had a very musty smell which I think was coming from the A/C. The wifi service has been steadily getting worse. It constantly kicks you off and takes forever to get it back.
July 23, 2014
Rated 4 out of 5 by TLC14 Overall a very good hotel
We were 2 adults and 2 children. This hotel was close to all theme parks (for us Universal Studio & Wet N' Wild, Disney Downtown) and satisfied all our needs and exceeded our expectations. Very clean, very comfortable for all. We had a great view of the pool even though we didn't take advantage of it.
July 24, 2014
Rated 5 out of 5 by VictorySky Excellent In All Aspects.
Recently visited Orlando with couple of friends.stayed at the Sheraton and Wow! Such a great place and great location. Liz at the Front Desk was very helpful, and provided a truly welcoming experience. The pool is clean and nice size, plus the outside bar is nicely stocked and you are able to charge drinks to your room account. The hotel also has shuttles that provide transportation free of charge to and from the Disney Parks. This hotel is nicely located within walking distance of a variety of restaurants and stores. As an avid traveler, the Sheraton was a pleasant experience and a great choice for Families, couples, and groups of friends. Its Clean, Comforting, and Cool! :)
October 5, 2013
Rated 4 out of 5 by JMT14 Nice Hotel in a good location
This hotel was in a very good location. The amenities were nice - spa, pool, fitness center. It was nice that I was recognized a Starwood Preferred member upon checking in. Our room was in a great location that faced the pool area. However, during my stay I did notice a few things that I didn't like concerning the hotel. The store that had bagels, pastries and other breakfast foods was limited on the selection at 9:00 am. I don't like the resort fee that is automatically attached to the cost of the room, and the internet service in the rooms was very sporadic and spotty at times. Otherwise, the stay was good.
July 22, 2013
Rated 4 out of 5 by Jules123 Great Experience
I love that this property listened to guests and combined the parking fee with the resort fee. I still don't like resort fees, but if you're a gold or above SPG member they will waive it for you.
Room was great. Would suggest different placement of light switches. Having a light switch outside the bathroom is wierd and not being able to turn on the lights when one enters the room at night is not safe.
Would suggest more towel racks and hooks on back of bathroom door.
Restaurant was stellar -- excellent food.
Top of the Palms Spa was wonderful. Patrice gave a fabulous massage.
We will definitely be back.
December 30, 2012
Rated 4 out of 5 by Jmac84 Great time!
Just returned from our stay. This was our fourth stay here. We really enjoy this property. Very close to the parks and everything else! So many meal choices nearby. And the staff is so nice. Erick at the front desk and Nelson at the pool were both especially helpful! The family suite is very spacious. We spent time at the pool each day and really enjoyed it! We really had an enjoyable stay. Thanks to the staff there! We'll return again soon!
July 12, 2014
Rated 2 out of 5 by cpwool Not again
We go to Orlando a lot so we were looking for a hotel resort where we could stay at over and over again. Sorry to say not this one, We were alowed to checkin to a room late almost an hour, was first told it would be 2 hours wait till I complained and they magically found a room. We really wanted to relax at the pool. Did not happen. The pools was packed, there were no chairs at all, and when I asked for a towel I was told there were no more. So we didnt get a chance to enjoy the pool, but i was hit with a ball twice, there was no supervision of children anywhere, When me and my husband did try to go to the hottub 20 minutes before it was closcing, there were children in it throwing balls around, some into my place, so innappropriate for people who just wanted to relax in the hot tub. But the breakfast was good, the only bright spot we encountered, Sorry, will not be back.
April 15, 2014
Rated 2 out of 5 by Jhauh20 Below Par
Room not ready till almost 5 at check in, common area of building 4 hallway was filthy. Room smelled musty in front of suite, bedroom area was better. Dirty Sheets, stained. Elevator out of service one evening.
July 25, 2014