Rated 4 out of 5 by HSANDER0814 Staff was amazing during all the chaos
I recently stayed during a large event. Despite the chaos, the hotel was very clean, orderly, prepared. The staff was very helpful and prompt. They made my stay wonderful!
June 3, 2013
Rated 3 out of 5 by Pratima Not Very Satisfied with Service and Cleaning
Out stay was nice but we were not very satisfied with the in-room service and the cleaning done. we stayed in a family suite but it was too cramped specially the bathroom
January 5, 2013
Rated 5 out of 5 by Irene This is a very friendly hotel
I thoroughly enjoyed my stay at your resort for our PCard Conference. The only complaint I have is the food for the conference. It was terrible and most of the time cold.
February 21, 2013
Rated 5 out of 5 by brbo37 room facing street
The room was very comfortable but next time I will request a room not facing the street. There was alot of noise from the traffic going by.
May 5, 2014
Rated 3 out of 5 by grose783116 Sheraton Lake Buena Vista
Sheraton Lake Buena Vista proved to be a very convenient location for our visit to SeaWorld. Definitely would return anytime we plan to visit the area again.
March 25, 2014
Rated 5 out of 5 by Gail46 The hotel was conviently located
The hotel was in a great location for the Disney World park which was where I needed to be. It was very close and easy to get to. The staff was very helpful as well.
January 29, 2014
Rated 3 out of 5 by cooperjoe Pets
This was the second time we encountered dogs on our floor (5th). Yapping dogs do not make a pleasant hotel stay. We will no longer be staying at this hotel.
March 26, 2014
Rated 5 out of 5 by Jville16 UPGRADED
Got to the hotel and was upgraded to a first floor suite. Check in process took less than 3 minutes. Awesome. Could not have asked for more, thank you to the staff!!!
July 15, 2013
Rated 4 out of 5 by Tammy41 great staff, nice stay
Is this ok to put on the Sheraton Suites resorts page??
Good stay, excellent staff! Especially, @Robert Kane, the luggage attendant at Fort Lauderdale Westin knew my daughter and I would be staying in Orlando this past week for a national pageant she was competing in, for the title of Miss American Teen. He recommended this resort and made sure our stay was as carefree and lovely, as possible. He called to confirm we made it safely and was very professional, caring and fun! He was sincerely interested in our stay & our satisfaction with the resort, as well as my daughter's success! He wanted to make sure that she remembered this stay and he succeeded! My daughter didn't place in the tip 15-but She did wonderfully, and Mr Rob as she calls him, made her feel like a princess! Starwood should have more folks like this working for them! I'd like to thank him for his professionalism and helpfulness personally and hope that started recognizes what a great employee they have in him!
I would also like to mention Alex, from the front desk who was also very helpful and polite whenever we needed anything. Thanks Starwood/Sheraton
December 4, 2013
Rated 5 out of 5 by Mac5494 Wonderful pool area.
We loved this facility, it's an older style hotel but has been renovated and is absolutely a great family friendly location. We really enjoyed the pool and pool bar.
July 7, 2013
Rated 4 out of 5 by Fafalv Starwood percs
My wife was not offered an upgrade.
They charged an additional ten dollars to purchase 250 star points?
No 'welcoming gift' as a SPG member.
February 20, 2014
Rated 4 out of 5 by nixmum Great
Friendly staff, comfy beds & reasonable price. Great choice.
June 23, 2014
Rated 4 out of 5 by BCichon Long time guest who will always be back but...
..had a few disappointments this time. Check-in staff was very friendly and engaging and took care of the needs I had for staying with my family. Jonathan in particular was great. The disappointments, while minor, were the first I have had in the multiple times I have stayed here so hopefully not a sign of things to come. (1) The room did not smell the cleanest. Not sure what the odor was but it just seemed it had not had a good deep cleaning in a while, including the sofa cushions. With as many kids that stay here, it is probably much needed! (2) Stayed two nights. Came back to the room after day 1 and a full day at Blizzard Beach wanted to relax and clean up but at 5PM the room was still being cleaned. Seems like a lot of hotels have cut back on cleaning staff so it can cause issues for guests. This was unexpected and disappointing as it caused us to have to rush to make our dinner reservations and prevented any downtime in between. (3) Day 2, after the cleaning service from the day before, and got up early and went to make coffee to find that the caffeinated (i.e. much needed!) version of the in room Starbucks coffee had been replenished with decaf. Not good! Other than that, the stay was great and, as stated previously, I will return but with the hope that these issues are addressed rather than continue.
July 14, 2014
Rated 3 out of 5 by dynamo nice pool and outdoor amenities
Overall a nice hotel. WiFi did not work in hotel rooms..had to go to the lobby to use. Housecleaning staff missed replenishing something every day in the room.
January 10, 2014
Rated 5 out of 5 by Dee7447 Great stay
My stay was great, I really love that check out is not until noon, The pool was great so relaxing. This will be my place of stay from now on
April 18, 2014
Rated 5 out of 5 by Fritch Perfect
I was very happy with our room. Beds were the most comortable i have ever had at a hotel. staff was very friendly including the valet guys !! I will be back .
December 26, 2012
Rated 5 out of 5 by Roxie21400 Best deal off a Groupon. What a luxurious surprise.
Pool area staff continuesly cleaned and kept orderly. Staff was kind and friendly. Beautiful hotel. Very clean! Perfect location to Univeraal/Disney/Seaworld
August 6, 2013
Rated 4 out of 5 by Jennyjoe2001 Friendly staff
The hotel was nice. Comfortable and close enough to the parks. Brenda from Zest made sure we were always well taken care of! She always made us feel at home.
December 25, 2012
Rated 5 out of 5 by JasonG Clean and Convenient!
This hotel exceeded our expectations. The rates were excellent, the rooms clean, and the Restaurant was excellent! The kids enjoyed the pool and the slide.
October 28, 2013
Rated 5 out of 5 by Nikefanat Wonderful experience
This hotel is very nice and the staff is extremely friendly..
June 16, 2014
Rated 4 out of 5 by ECEJon Wonderful family resort hotel
For families, with the wonderful pool facilities, it is fantastic. Very polular!
Great SPG recognition!! Great breakfast and the service is wonderful.
July 29, 2013
Rated 4 out of 5 by SleepyCustomer Room AC is very noisy otherwise a very nice facility.
The room AC was very noisy making it difficult to sleep. Otherwise the facility was clean and well maintained. The staff very friendly and helpful.
May 23, 2013
Rated 3 out of 5 by Nope39 Felt old and slightly dirty
This complex feels and looks every bit of it's advanced age. The building is dingy, rooms are dark, and have a "never quite clean" feeling to them.
June 27, 2013
Rated 5 out of 5 by igniter1 friendly staff,great features
The Hotel is nicely appointed, very clean and the staff were always willing and able to assist. Very impressed with the staff.Great fitness center
March 1, 2013
Rated 3 out of 5 by Sony53 This hotel is fairly good
Air condition is very noisy and does not cool during day time, elevators old, not clean and
their waiting loby is very poor with broken doors.
August 19, 2013
Rated 5 out of 5 by Emily57 This hotel has great location and excellent service.
We highly recommend this hotel. The pool is great, you can even watch a movie while you are in the pool area. We are certainly returning soon.
December 26, 2012
Rated 4 out of 5 by AC0808 Lake buena Vista Stay
This was a nice place. However, as we have had a week of staying in different Sheratons I think the price is too high.
April 21, 2014
Rated 5 out of 5 by oliviagw MyBirthday
The Valet staff left a birthday cake and card for me at our room while we were out!..That was so special to me.....thank u very much guys!!!!
June 23, 2013
Rated 4 out of 5 by Charles55 Great location
Renovated hotel is great. Location is perfect with many restaurants within walking distance. Pool bar is best renovated feature at the hotel.
June 9, 2012
Rated 5 out of 5 by yankee219 Another Great Stay
Have stayed numerous times and this hotel is superb. Love the staff, the facility and access. It is a great place to stay.
April 11, 2014