Rated 5 out of 5 by DrLaw Sheraton Orlando
The hotel has an energetic staff, really soft and comfortable beds, not to mention a fantastic gym.
July 22, 2014
Rated 1 out of 5 by Klb25 Poor experience
Although the room was clean. The location was awful, the trash compactor was right out side my window, and was used regularly throught the night. The staff expected me to know where everything was, and were not very helpful. My brand new car was a mess, after sitting in the parking lot overnight, it was covered in grass clippings and the sprinklers had been run.
March 4, 2013
Rated 4 out of 5 by Nana Great hotel
Now that the hotel has been renovated it is a great place to stay while taking in the parks. Take a day and enjoy the wonderful pools. Kids love it. You can walk to around 20 different restaurants. The restaurant in the hotel is a little pricey and has a small menu but the breakfast is fine.
Bring the coffee a nd donut cart back.
I definitely will be back again.
April 1, 2013
Rated 2 out of 5 by Bob36 Cleanliness
The hotel rooms are old and need to be refreshed, but overall they are clean and comfortable. However, the hair dryer in our room had some kind of grime/sticky substance on the handle. My wife was revolted by it, and complained to the manager who, to his credit, refunded our room charge. He also apologized, but it left us with a bad experience
April 18, 2014
Rated 5 out of 5 by Simon97 The hotel is welcoming
The remodeling of this Sheraton is outstanding, as I have returned twice since the remodeling. The hotel is clean, enjoyable, playful and makes you feel as if you are at a family reunion (fire pit, water volleyball, water basketball, water slid, etc). The housekeeping staff does an amazing job especially ours re-organized our toiletries...verynice! Thank you!
February 13, 2013
Rated 3 out of 5 by russell32789 A good option close to Disney
Recently redone so it's a but fresher. Lobby and pool areas are nice. Other areas, just so so. Overall we'd give it a B-.
It's worth going to the spa on the top floor.
There's an irregularly scheduled shuttle to Disney, but we chose to use our rental car.
As Sheratons go, this is a nice hotel. We recently have found the brand to have very uneven quality.
November 1, 2012
Rated 4 out of 5 by Candace1281 The BEST amenity this location has is its STAFF!
Even when faced with challenges this hotel staff was : friendly, responsive, courteous, gracious,professional. GREAT STAFF!
From the bellhop to the frontdesk to maintenance & poolside!
Pool is great for relaxing or family fun
July 1, 2014
Rated 4 out of 5��by Nelly58 Pleasant Stay
I stayed at this hotel before, the staff is very friendly, the hotel is clean and very close to Walt Disney World and all the parks. Close to restaurants and stores. Like always we got a great SPG attention, and all the staff was mre than helpful. The only thing on the down side was the A/C unit was very noisy, but other than that it is an awesome hotel.
May 13, 2013
Rated 4 out of 5 by timg Where is the WiFi
Nice hotel with a pleasant staff but they have some real issues with WIFI. We stayed here because of that reason but ended up going out and paying to use internet time as we needed to contact people after being away on a cruise. We were told by staff that they have major issues with wifi....so why not fix it. Very nice hotel and wonderful staff though.
February 13, 2013
Rated 4 out of 5 by FV2014 Love the new look
The renovations to the hotel are great. Excellent location. Cleaning staff came knocking at 8:30 AM regardless of the do not disturb sign. Parking was a disaster, lot was overcrowded and NO spots available because of the prom being held at the hotel. Parking cost should have been refunded.
June 3, 2014
Rated 2 out of 5 by isabel88 Great room, poor concierge service
I stayed a few weeks ago in late July. I knew that aside from being close to Disneyworld, this hotel was also close to a few shopping outlets. The hotel offered a free shuttle service to these outlets. I had called the night before to schedule a pick-up, but the staff at the desk said that they do not schedule pick-ups and I should just show up at 9AM at the lobby to be picked up. Come 9AM the following day I ask the concierge regarding the shuttle, and wouldn't you know it, they were all booked. The lady even said "you should have called the night before to make a reservation". I was so upset I tried making a complaint to the manager. I called the operator who said they would direct my call to the manager but he or she never called be back. O & they only had 1 very VERY slow elevator in service for the whole hotel. Stay if you want a hotel relatively close to WDW, don't even bother using their concierge service! Worst experience ever!
August 23, 2013
Rated 4 out of 5 by buckeye001 Very nice
The Hotel is in a good location, close to major restaurants like Joe's crab shack, sizzlers and outback steak house. The hotel has very good lighting, easy to park and exiting onto the highway. If you get a chance stay in the suite starward preferred because they were hugh enough room to sleep about six to seven people. I was delighted - great stay.
November 27, 2012
Rated 2 out of 5 by Curmudgeon Must pay for unused items
$16.95 resort fee and did not use, they hide $10 parking fee in it.. Kids screaming til 11 pm in pools. AC unit very noisy. Wakes one up every time it turns on.
Check out was through internet was nice. Parking lot was full. No SPG line had to move to regular line. Late check in at 10 pm. Will look for alternate next time. Elevators creeky and slow.
May 12, 2013
Rated 3 out of 5 by lalagirl15 kids friendly hotel
This hotel located within 10 minutes drive to main Disney attractions, Universal tudios and Seaworld. Nice property, modern design. It has two big pools and a wather slide. Pools need better cleaning as there was hair floating in the water. Elevators need tune up maintenance, it was shaking and making noise. Staff was extremely polite and helpful.
March 26, 2013
Rated 4 out of 5 by Midas20874 MyReview
Providing a small Microwave Oven in the rooms will complete the convenience.
July 20, 2014
Rated 4 out of 5 by Daytonawayne clean and close to everything
I was not expecting the quality of room that I received. The bed was very comfortable and the room was very clean. Frankly, my family stayed at Gaylords Resort and my room was better than all of theirs, I was very pleased. Plus, my location was superior. I used the gym and it was well equipped with no time restrictions.
December 23, 2013
Rated 3 out of 5 by Jordan123 Hotel Accommendations
My room was next to the elevator. I didn't think anything of it until the elevator was all I heard. All night! The next morning I asked to change rooms and was told the hotel was full. The next night about 11 pm I was trying to sleep and started hearing loud, vibrating music. The game room was under me. This room should be made into storage.
February 14, 2014
Rated 4 out of 5 by JCLee Nice surprise.
For the price I did not expect the hotel to be this nice, especially for the Disney area. Apparently it was recently renovated. The beds were very comfortable, and the breakfast buffet was another very nice surprise. It was very good. The staff was very accommodating also. I would stay there again, and would highly recommend it to my friends.
December 26, 2013
Rated 5 out of 5 by Paul11 Excellent hotel
I came to Orlando to visit Universal and Disney. Hotel staff were very friendly and helpful. Room was nice like brand new and clean. The guy who checked me in was very accomadating, got a king bed and view of disney fireworks was awsome! Restaurant food was good, but breakfast buffet was old and cold. Get breakfast off their menu, excellent!
October 10, 2012
Rated 2 out of 5 by xcolpa Not what expected
1. Room Key didn't work in Pool Area and Building Access, very inconvenient
2. Hotel will charge you for "mandatory" Resort Fee, and doesn't qualify as a Resort... they state is for Bottle Water in your room an coffee... Those charges should be illegal.
3. House Keeper Knocks the door every day at 8:00am, there was no "Do not Disturb sign"
October 27, 2012
Rated 5 out of 5 by JT1234567 Orlando trip
We had a great time at this hotel. The pool was very fun. Staff was great. Stephen was extremely helpful in resolving problems with our rental car.
July 10, 2014
Rated 4 out of 5 by Waldo Nice stay but room mix up
Rooms were nice but we ended up divided into two rooms, making it difficult with young children. Staff tried to help but I wish we would have had the room we expected to have.
Transportation to the theme parks are overcrowded and infrequent. Hotel staff told us one time, the park another time and the bus left earlier than both had told us.
August 6, 2012
Rated 5 out of 5 by RegM Birthday Party
I love this hotel because the staffs are wonderful and very professionals. I got an upgraded room as a SPG Platinum. The executive room was very clean and nice. Elizabeth at the front desk is amazing making sure my stay is perfect. Brenda at the restaurant is always pleasant and welcoming. Brenda is great service with a smile.
March 27, 2014
Rated 3 out of 5 by Jamie904 Traffic
I would only recommend this hotel if there was a room available in the interior. Facing the pool. Our room was facing the street and parking lot and we heard the traffic and maintenance crew all night long. The walls were paper thin. So we heard our neighbors all night long too. The neighbors alarm went off at 6 a.m. and woke us up too.
September 8, 2012
Rated 1 out of 5 by ChiDude18 One of worst sheratons I've stayed at
Broken ice machine on my floor forced me to walk stairs to find one that worked. Remote for TV in sitting area didn't work. Low water pressure in shower. Air conditioning units were LOUD and kept waking me up. The room felt like a lower end hotel that has been fixed up some and had Sheraton branding slapped on it. Staff was very nice.
November 21, 2013
Rated 4 out of 5 by SoCal17 Thanks!
Nice hotel! Centrally located to restaurants and theme parks
July 18, 2014
Rated 2 out of 5 by edcruz A couple of issues
* water heater was not working well. I could not take a shower.
* Hotel is charging a resort fee plus parking fee - a total of $20xnight plus the charge of points& cash. this make the attrativeness of the program much lower than before. They should not charge a fee and if you have a very good reason - it should not be more than $10.
September 19, 2012
Rated 4 out of 5 by bayarea16 All is good
I was there for business purposes, - no Disney nor any other external attractions. Hotel lived up to my expectations, no surprises, food was good, easy access to all facilities and great pool area for the social part of the event. Best of all, total focus and attention by staff - with ongoing check-in and availability when required!
November 7, 2013
Rated 3 out of 5 by Wyatt2013 It Could Be better
Congested location, but with lots of dining choices nearby. This hotel is not maintained to the level expected to be associated with Starwood. Elevators are old, slow and out of order. Popular with familes due to location and pricing. Needs alot of attention to detail and daily maintenance. Staff were very pleasant and professional.
August 20, 2013
Rated 3 out of 5 by RyansMom Good location
This was a good value for the deal we got. Room was a little smaller than we are used to staying in. Close to many things--especially restaurants and parks. Disappointed in Palm 27. Food was not as good as I hoped especially for the money spent. Waitress was very inattentive but it was nice to have dinner by the pool and fire pit.
October 15, 2013