Sheraton Lake Buena Vista Resort

  • 12205 S Apopka Vineland Road
  • Orlando,
  • Florida
  • 32836
  • United States
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Rated 3.9 out of 5 by 682 reviewers.
Rated 3 out of 5 by Felt old and slightly dirty This complex feels and looks every bit of it's advanced age. The building is dingy, rooms are dark, and have a "never quite clean" feeling to them. June 27, 2013
Rated 5 out of 5 by This hotel is pet friendly with super customer service I had back-to-back weekends at the Sheraton LBVR and I rate it at the top. Thanks for giving me and my family such a great place to live. September 18, 2013
Rated 4 out of 5 by Room AC is very noisy otherwise a very nice facility. The room AC was very noisy making it difficult to sleep. Otherwise the facility was clean and well maintained. The staff very friendly and helpful. May 23, 2013
Rated 3 out of 5 by This hotel is fairly good Air condition is very noisy and does not cool during day time, elevators old, not clean and their waiting loby is very poor with broken doors. August 19, 2013
Rated 5 out of 5 by friendly staff,great features The Hotel is nicely appointed, very clean and the staff were always willing and able to assist. Very impressed with the staff.Great fitness center March 1, 2013
Rated 5 out of 5 by MyBirthday The Valet staff left a birthday cake and card for me at our room while we were out!..That was so special to me.....thank u very much guys!!!! June 23, 2013
Rated 5 out of 5 by This hotel has great location and excellent service. We highly recommend this hotel. The pool is great, you can even watch a movie while you are in the pool area. We are certainly returning soon. December 26, 2012
Rated 4 out of 5 by Great location Renovated hotel is great. Location is perfect with many restaurants within walking distance. Pool bar is best renovated feature at the hotel. June 9, 2012
Rated 5 out of 5 by This hotel has great features The hotel has 2 big pools with 2 jacuzzi's,beautiful lounging chairs with a beautiful funky mini bar and nice fireplace.Really nice resort. November 17, 2012
Rated 2 out of 5 by disney travel Hotel did not meet Disney travel needs. A lot of areas needed to be addressed and updated. Staff was very nice but not well trained. August 12, 2013
Rated 3 out of 5 by Average Lobby is okay. Pool is good. Rooms are just okay. Service is slow. They even lost my message from airport. They just dont get the point. May 3, 2013
Rated 5 out of 5 by Excellent stay for a family. We were very happy with this hotel this is our second stay as a family. This will most likely become our go to hotel in the Disney area. March 26, 2013
Rated 4 out of 5 by Great Service at Breakfast The breakfast was very good but specially because of the personnel: Brenda, the breakfast waiter was superb!!! Thumbs up for her!!! August 2, 2013
Rated 5 out of 5 by My stay Had a great dinner at the bar (Zest) and had a great time talking with the bar tender, everyone was very friendly. I will stay again. June 18, 2013
Rated 5 out of 5 by Great hotel and pet friendly! We loved our stay here. Very dog friendly hotel and wonderful renovation! We travel to Orlando often and will be staying here again. July 5, 2013
Rated 4 out of 5 by Very close to Disney Parks If you don't find a room in the Disney resort area, this is a great location. Staff was great! Will stay there again in the future. November 21, 2012
Rated 5 out of 5 by Great Experience and warm friendly staff Everything was amazing!! but mostly impressed with Dercy Rojas Guest Services Supervisor.. November 10, 2013
Rated 4 out of 5 by Great hotel and service Right by downtown Disney, less Han 10 minutes to Seaworld and Universal. Clean hotel, great staff and the kids loved the pool. March 31, 2013
Rated 5 out of 5 by Pet and family friendly There were multiple excrement bag stations throughout the property and the mini water park is a huge hit! October 14, 2013
Rated 3 out of 5 by Check in was a let-down After requesting early check-in when I made these reservations in Aug. I was told that every effort would be made to accomodate this request. Well upon arrival Oct 18th, at 12:30pm we were told that not only could they not accomodate early check-in but that it would probably be no earlier than the normal 3pm check-in. We were not offered any resolution to this inconvience such as "let us take your bags for you" or " you may change in a changing area and use the pool if you wish". We decided to leave the hotel with a promise from the front desk agent to call my cell # when the romm is ready. We are still waiting for that calll!! We came back at 3pm and were told that the room is still not ready! We went to the pool to ?relax? and at 4pm I could'nt take any more "relaxing" so I went in to complain to the manager. The desk clerk said our room was ready and gave me the key-cards. I cut my losses and just walked away. Not a good way to start what was supposed to be a wonderful Conference that weekend. It clouded the rest of our stay with you. When housekeeping can't keep up with demand then its evident management is the responsible party. There are ways to aviod this kind of treatment. October 21, 2013
Rated 1 out of 5 by Unless it's free don't stay Room was dirty and area is very noisy. Would not recommend November 30, 2013
Rated 5 out of 5 by This Hotel has excellence Customer Service The customer service was great; the remodelling of the hotel really takes this property up a notch or two. Fantasic location. December 7, 2012
Rated 4 out of 5 by Family Vacation Nice hotel, good location and great pools. Wifi service was free but poor when I compare it to other resorts I've stayed at. August 12, 2012
Rated 4 out of 5 by This hotel had been redone and had great accommodations. We would stay at this hotel again without question. The staff, facility and location made our trip enjoyable and relaxing. February 19, 2013
Rated 5 out of 5 by Neat and clean. Every staff person we dealt with was informative and cordial. Hotel was clean, comfortable, affordable and has easy access to our itinerary. November 11, 2013
Rated 4 out of 5 by Great Location The hotel is in a great location - close to parks and restaurants. Room was clean and attractive and staff was friendly. November 7, 2012
Rated 5 out of 5 by Great Hotel Bellman who was on duty Tuesday 10/15 @ 6 am very freindly nice guy.Sorry did not get his name. October 16, 2013
Rated 2 out of 5 by rude and unhelpful staff Staff ( front desk, manager ) are too busy to help. Consieergers are too busy try to make you go to buy timeshare. July 16, 2013
Rated 2 out of 5 by Average stay Average accommodation, service, amenities and food November 28, 2013
Rated 5 out of 5 by Excellent staff Every staff member we encountered had a pleasant personality and was very helpful. The pool personnel was wonderful! April 29, 2013
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