Sheraton Lake Buena Vista Resort

  • 12205 S Apopka Vineland Road
  • Orlando,
  • Florida
  • 32836
  • USA
  • Landkarte

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Rated 3.9 out of 5 by 681 reviewers.
Rated 2 out of 5 by Needs Improvement This was one of the worst stays. Housekeeping was terrible. The bathroom was never cleaned although I contacted guest services and requested the service. The only service we received is our bed was made and the trash was emptied. The beds was really small. They were advertised as double beds but one adult and one child (age 4) could not sleep comfortable. My grandson and niece fell out of bed a couple of nights an as for myself, I had to be very careful when I turn over or I would have fell out of bed. Bathrooms are entirely too small. You also do not have room to turn around nor dry yourself off after you get out of the shower. July 23, 2014
Rated 3 out of 5 by Hotel needs to pay attention to details. I stood in the check in line as a SPG member for over 20 minutes. The staff behind the desk gave priority to the phone calls than the check in guests. I was given a room in the 3rd. floor, when my family and I arrived at the room, the room was occupied by other guests. Was giving another room in the 4th. floor and in the middle of the night we could hear a dog barking in the same floor. When I called the front desk they told me that pets were only allowed in the first floor and sometimes people sneak their pets and there was not much they could do. I used my SPG points to book the room and I was charged TWICE the resort fees. Trying to get someone from accounting to help me on the matter is still a struggle. Hopefully I get this matter resolved. July 22, 2014
Rated 3 out of 5 by Few Things to improve This place has been one of my favorite. I stay here weekly while traveling for work. My last few stays haven't been the best though. Last week my room had a very musty smell which I think was coming from the A/C. The wifi service has been steadily getting worse. It constantly kicks you off and takes forever to get it back. July 23, 2014
Rated 1 out of 5 by MS Fields I am a Starwood preferred guest. I made my reservation online and prepaid in full. When I arrived at the hotel I was placed in the oldest tower, where there was only one elevator. The room linen was dirty, the refrigerator didn't work and the bathroom was not clean. I had a sick child and needed to leave early, I was told I could not get a credit for another time & to contact accounting. Very disappointed with the hotel! July 20, 2014
Rated 5 out of 5 by Pet and Family Friendly & Awesome Staff!!! Everything was amazing!!! But mostly with Dercy Rojas guest services supervisor she is top notch and goes out of her way to ensure great service and very understanding along with the rest of all the staff members that attended us. Dercy thoughtfulness placed a big smile on our faces. You guys have it all a wonderful,friendly,and helpful staff,great food,beautiful clean and comfortable resort, and awesome service. We had a small issue with the air conditioner and bathroom plumbing in less than 3 min Bernard and Anibal were there and resolved the problem. Just amazing! We have always gone there and will continue to go. We will see you guys real soon and once again THANK YOU for everything. July 1, 2014
Rated 5 out of 5 by SURPRISE This hotel was beyond my expectations. The rooms were very clean and comfortable and a great size. The pools were also clean and the chairs comfy. The hotel is in a great location to parks and restaurants. You can't go wrong by staying here. July 20, 2014
Rated 4 out of 5 by MyReview Providing a small Microwave Oven in the rooms will complete the convenience. July 20, 2014
Rated 2 out of 5 by Not a Sheraton standard hotel Stayed there back in May, 2014. The hotel is not up to a "Sheraton" standard, the hotel in general is very outdated including dirty carpets, dirty lounge chair in the lobby, popcorn ceiling, small and old tub in the bathroom, and super loud old fashion AC. The shuttle to Disneyworld was also old, dirty and stinky, I felt gross sitting on the shuttle. Although the staffs were nice and responsive, this hotel definitely need some update and refurnish. July 17, 2014
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