Rated 5 out of 5 by Bob123 Staff was great!
We had two rooms booked and the staff took the liberty of making sure the rooms were adjacent. The recent upgrades to the property are also first rate, the new hot tub with the waterfall feature is great.
November 14, 2012
Rated 5 out of 5 by rachelhavv service
the staff at the hotel was really professional
there is 2 ppl in special one of them is michelle from the front desk and adam the sales manger they both helped me alot and make this stay really pleasnet
August 7, 2012
Rated 3 out of 5 by JH55 Nice hotel but pool service was disappointing
The hotel was nice and you can tell they put a lot of $$ into upgrading the building and the amenities. We booked this hotel primarily for the great pictures of the pool area. It is set up to look like a tropical paradise, but unfortunately the service didn't match the pictures. We ordered dinner at the pool grill one night (not cheap for a family of 4) and waited over an 1 1/2 hours for our burgers and fries. We ended up having to throw most of the food away b/c my two small children fell asleep while they were waiting! Then, there was $140 gratuity added to my hotel bill the next day (keyed in by mistake I'm assuming). When I mentioned it to the front desk, they were apologetic and removed the gratuity after 20 minutes of researching the situation. However, I didn't feel like they went above and beyond to correct the situation. In a tourist area with hundreds of other hotel options, I think customer service should be the #1 priority. The hotel was fine, but I would probably choose to stay somewhere else next time based on the level of service here. No huge incentive to come back!
June 3, 2013
Rated 3 out of 5 by chad95 Our time at Sheraton Orlando
Did not meet the expectation set by SPG and the website. Elevator out of service, guest services and registration not convenient to our building, Did not expect a daily parking fee added to room charge.
March 4, 2013
Rated 5 out of 5 by MIMI67 MOM'S BIRTHDAY
FOR MOM'S 96TH BIRTHDAY MY DAUGHTER, GRAND-DAUGHTER, MOM AND I WENT FOR TWO DAYS..THE POOL AREA WAS EXCELLENT WITH A TROPICAL FEEL ABOUT IT. THE ROOM WAS SPACIOUS, CLEAN AND ATTRACTIVE..WE WILL RETURN
July 28, 2013
Rated 3 out of 5 by LovetheMouse Pool is great!
The pools and outside bar were wonderful. The pool had a place to relax and a place for the kids to have fun. The rooms were just OK. The halls were very cold and the bathrooms needed to be updated.
November 7, 2013
Rated 5 out of 5 by disneynut location and features are great
This hotel has a GREAT pool area. Excelant breakfast buffet . Nice to park near your room. easy to get to all area attractions. Many resaurants nearby, I 4 like 2 minutes away .Hotel just remodeled .
September 6, 2012
Rated 5 out of 5 by Debbie23 Hotel has really great features
We loved the room! It met all our needs. Loved the bunk beds! Also the Spa services were great! i would definitely recommend this hotel to others. The pool was great for my teens. Loved the movies!!
November 28, 2012
Rated 5 out of 5 by jvincent12000 Excellent experience
The Hotel and Staff were excellent and exceeded our expectations. Everyone was very friendly and courteous. The hotel was clean and fresh everyday. Hats off to Chef DeBlasio, the food was great too!
April 17, 2013
Rated 4 out of 5 by Malpensa69 Great after renovation
Family Disney Vacation: Stayed for a week no issues just some details that need to be fixed like the room in safe was not working, the TV on demand system had not properly set up. But good overall.
February 21, 2012
Rated 4 out of 5 by Theboua3234 Great Support Staff
Property looked dated from the exterior but was very impressed with my room and the entire staff.
From the front desk to housekeeping, what a friendly and helpful team this property has to offer.
February 11, 2013
Rated 4 out of 5 by JimS2014 Very helpfull staff
Had trouble with leaving the parking lot, as the control arm wasn't working, and Internet was extremely slow but the staff was very helpful and great at resolving the problems.
March 13, 2014
Rated 4 out of 5 by PaulPete Very good deal for the price and wonderful service
Hotel is above average, especially with recent renovation. But what won me over was the level of service from the evening staff, whether at the bar or in the restaurant. Wonderful, caring people!
November 7, 2012
Rated 5 out of 5 by Nyorker Great Place
Firt time at this Sheraton. It is a great location. It is next to everything from The Magic Kingdom to any Highway. The service was beyond my expectation without spending a fortune on the room.
September 15, 2012
Rated 3 out of 5 by SCPV expensive stay
Average service. Expensive rooms and service surcharge for everything including parking. the only good thing is its prime location in lake buena vista close to most theme parks including disney
February 10, 2013
Rated 5 out of 5 by Travis17 Incredible Servive - Awesom Experience
This hotel far exceeded my expectations. The property is absolutely beautiful, but it was the service and attention that set it apart. The staff is friendly, attentive and just plain helpful.
November 29, 2012
Rated 5 out of 5 by Patty55 Awesome place to stay
Loved this hotel. Friendly staff and very clean. Loved the complimentary bus service to the different Disney parks. Many restaurants within walking distance. Will definitely stay here again.
February 25, 2013
Rated 5 out of 5 by Dee7447 Great stay
My stay was great, I really love that check out is not until noon, The pool was great so relaxing. This will be my place of stay from now on
April 18, 2014
Rated 3 out of 5 by Kim76 Average Stay
The hotel was in a great location. I was a little disappointed that my room door was broken. When we first arrived to the room we could not even get in. Overall it is just an average stay.
September 10, 2013
Rated 5 out of 5 by Selltron Wonderfull updated property
What a great transformation from 1 year ago, new refreshing lobby, coffee shop and bar. Two great pools, fitness center. And the SPG rooms have been updated to new comfortable ammenities
May 18, 2012
Rated 5 out of 5 by Mary Great hotel
Very nice experience at this hotel. Very comfortable beds, quiet. We had a courtyard view of the pool area which was nice. I will definitely stay here again. The staff was also friendly.
February 6, 2013
Rated 5 out of 5 by SunnyJax Great hotel for family.
Kids loved the pool area. Water was clean and warm. We got to relax while keeping an eye on them. Rooms were fantastic with bunk beds. Only issue was that the bathrooms were very small.
June 18, 2013
Rated 3 out of 5 by grose783116 Sheraton Lake Buena Vista
Sheraton Lake Buena Vista proved to be a very convenient location for our visit to SeaWorld. Definitely would return anytime we plan to visit the area again.
March 25, 2014
Rated 3 out of 5 by cooperjoe Pets
This was the second time we encountered dogs on our floor (5th). Yapping dogs do not make a pleasant hotel stay. We will no longer be staying at this hotel.
March 26, 2014
Rated 5 out of 5 by Dee65 The hotel is very clean and the staff is fabulous!!!!
The staff was very friendly and helpful. I was very impressed with the cleanliness of my room. I definitely will return and recommend visitors to stay at the Sheraton hotel.
February 3, 2014
Rated 5 out of 5 by celestrialgal Awesome Staff
The staff was truly wonderful and helpful. The hotel was very clean and modern. Our family will be back for future visits to Orlando. The only downside was the food, not very tasty.
May 5, 2013
Rated 4 out of 5 by Airking Transportation
Transfers to and from MCO are a costly. Call the hotel directly to get the name / number of the car service they use. I found it to be the same cost as using a name shuttle service.
July 31, 2012
Rated 1 out of 5 by Candie2013 Not up to SPG standards
This hotel needs alot of attention. Stay elsewhere. No water pressure, garbage cans always full and overflowing, rooms and elevators need attention. This is not Sheraton standard.
December 2, 2013
Rated 3 out of 5 by clearwater Outside noice at this hotel
The room and hotel quality was sufficient but our stay was plagued by loud truck and other similar noises below our 6th floor room. Very disturbing especially in the early morning.
November 14, 2012
Rated 5 out of 5 by shari54 Friendly staff
we came for a quick day at Disney then stayed overnight here. Check in was quick and easy. Rooms comfortable and great beds! Only issue was only one gate working to exit the hotel.
October 30, 2012