Rated 2 out of 5 by cpwool Not again
We go to Orlando a lot so we were looking for a hotel resort where we could stay at over and over again. Sorry to say not this one, We were alowed to checkin to a room late almost an hour, was first told it would be 2 hours wait till I complained and they magically found a room. We really wanted to relax at the pool. Did not happen. The pools was packed, there were no chairs at all, and when I asked for a towel I was told there were no more. So we didnt get a chance to enjoy the pool, but i was hit with a ball twice, there was no supervision of children anywhere, When me and my husband did try to go to the hottub 20 minutes before it was closcing, there were children in it throwing balls around, some into my place, so innappropriate for people who just wanted to relax in the hot tub. But the breakfast was good, the only bright spot we encountered, Sorry, will not be back.
April 15, 2014
Rated 1 out of 5 by MPB2014 Business travelers beware
From start to finish, this was my worst experience at a SPG property. The front desk sent me to the wrong room 3-4 times upon arrival. Room keys failed to work 3 times. AC unit would not stop running on Auto mode, then would not start, so room went from 60 to 80 in temperature each day. The front desk had no consideration for any of these issues. Shower took at least 10 minutes to get warm each use.
April 14, 2014
Rated 4 out of 5 by JCA4198 Different than last year
I returned to this hotel for the second year because last year seemed so perfect. As part of a sales meeting in town who stayed at a large, dated, pink hotel about 2 miles up the road, I've gone out of my way to stay at the resort. This year seemed understaffed at the pool. Checked in on a Wednesday so thought maybe mid-week was the issue but same deal on Friday. The cocktail servers were gone. No service poolside at all. Getting up to go to the bar wasn't the end of the world but even then there were periods of 5-10 min where nobody was there. Again, got much better from Wednesday to Friday as far as staffing goes.
Resort Fee?? Okay, I get it. You can say you have free parking and free internet and free bottled water if you call it a "resort fee". This seems a little too nickel and dimey for a resort as nice as yours. Booking a room at a great price should not be subject to significant surcharges. Many of your travelers are on expense accounts and trying to stay within a guideline. Having added charges draws unnecessary attention to these expenses.
Lastly, I had two small boxes delivered to me at the hotel. Each were a little larger than shoe boxes. Your other charges I can halfway understand... you need to charge the resort fee (although it should just be included in your rate)... but to charge a guest 10.00 per package to come down to the lobby and pickup his or her own property? That rule is a total slap in the face and needs to go. In my survey I said I would probably visit again but I certainly won't do so if I have to pay to keep you from keeping property that doesn't belong to you. Do I think you're a FedEx? No... would it be wise to accept the first 3 packages with no fee? Yes, and it would tell your loyal SPG guests that you're not using their business travel needs as a way to generate more revenue.
I'm not looking for anything free but would like to see this place back to what I thought it was before this repeat visit.
April 14, 2014
Rated 3 out of 5 by Dave123456789 Beautiful property that is poorly managed...
As a traveler who maintained Paltinum for a few years, I have been to quite a few Starwood properties. There is an obvious management deficiency at this one. Upon arrival, it nearly took an act of Congress to get us into the room which I had a confirmation email for. Unable to get much of anywhere with the local staff, I had to call the toll free number for assistance. Suddenly the location staff turned from rude into very friendly... That evening, I went to the pool and there were no towels. Realizing it was late in the day, I assumed at some point during the day they stopped maintaining towels. The following morning I returned to the pool. I was able to get some of the last towels out and by 8:45 they were again gone. I"m sure they replenished at some point but how can they be out at 8:45 with less than 20 people at the pool?! I became curious about the rental price for the cabanas so I called the concierge. He informed he that he does not deal with that and that I will need to call the front desk. No offer to find out for me, no offer to transfer me, just that I need to call someone else... I then called the front desk but was unable to get anyone on the phone. This properly is gorgeous, and can be a great hotel with effective management, and for that reason I will give it another shot. If it doesn't improve, I will find another property for my Disney area stays.
April 13, 2014
Rated 1 out of 5 by gerry237 Not a 5 star hotel
Just returned very disappointed with the Sheraton. We vacationed from March16-26.The shuttle service to and from Disney was scheduled, if you plan on using this, you are on their time, not yours. You pay $19.95 plus tax surcharge daily. We had the "peace and quiet "sign on the door but the maid still used her key to try to come in, not once but twice, after I told her we will take the sign off when we are ready. The hotel is very loud, you hear traffic all hours of the night. Never will stay here again, we paid for a 5 star, it was a 2 at best. It would have been cheaper to stay on property. Lesson learned. Needs improvement!
April 2, 2014
Rated 1 out of 5 by ReneGuevara THE WORST INTERNET CONNECTION
I've been visiting this hotel last 2 years for working purposes and last 4 months the internet connection has been the worst that I've seen in Orlando's hotels, it was down completely 4 different days from the 12 days I stayed there. Staff says "We are working on that" last couple of months and they never fix anything.
April 11, 2014
Rated 5 out of 5 by JNP0409 PERFECT Stay!
The whole facility is outstanding. It was clean, meeting space/break outs were great, food was good, and the customer service was top notch. We had a large group of us checking in at the same time and their staff came around with bottles waters thanking us for our patience as we waited in line, great customer service. The rooms have a balcony with a viiew of the outdoor pool and patio areas,....and the patio has a built in fire pit, it's beautiful. This place is all around perfect for any type of travel.
March 27, 2014
Rated 5 out of 5 by Latis Stayed for Work, Would Return for Leisure!
I stayed at the Sheraton for business but I would definitely return to this hotel with my family. My daughters would love the slide and the two pools. The rooms were spacious and the beds were super comfortable. I enjoyed the breakfast buffet in the morning and the price was very reasonable. The pool area is absolutely stunning in the evening with all of the lighting and water features. I highly recommend this hotel for both business and leisure!
April 9, 2014