Rated 5 out of 5 by shari54 Friendly staff
we came for a quick day at Disney then stayed overnight here. Check in was quick and easy. Rooms comfortable and great beds! Only issue was only one gate working to exit the hotel.
October 30, 2012
Rated 3 out of 5 by cooperjoe Pets
This was the second time we encountered dogs on our floor (5th). Yapping dogs do not make a pleasant hotel stay. We will no longer be staying at this hotel.
March 26, 2014
Rated 5 out of 5 by eekf Great Disney Off site Hotel
I love staying here when I travel to Orlando. It's even better after the renovation. The beds are always comfortable and the pool area ROCKS. Thanks for a great stay once again.
September 25, 2012
Rated 5 out of 5 by ERIC909090 Katie at the front desk is the BEST
I think she is a great employee. Katie made us feel real welcomed!
URGENT WE LEFT CLOTHES 5 PIECES IN OUR DRESSER IN ROOM 1428. IT IS MY WIFE'S MARTHON SHIRT! PLEASE HELP!!!!!
January 13, 2013
Rated 4 out of 5 by Odysseus Great SPG ACCOMADATIONS
Excellent acccomadations, great pool for family,loved the bball pool hoops and slide..Great location.However Disney discounts were not significant and have a catch to them,
August 25, 2013
Rated 5 out of 5 by Gail46 The hotel was conviently located
The hotel was in a great location for the Disney World park which was where I needed to be. It was very close and easy to get to. The staff was very helpful as well.
January 29, 2014
Rated 4 out of 5 by HSANDER0814 Staff was amazing during all the chaos
I recently stayed during a large event. Despite the chaos, the hotel was very clean, orderly, prepared. The staff was very helpful and prompt. They made my stay wonderful!
June 3, 2013
Rated 4 out of 5 by Fafalv Starwood percs
My wife was not offered an upgrade.
They charged an additional ten dollars to purchase 250 star points?
No 'welcoming gift' as a SPG member.
February 20, 2014
Rated 3 out of 5 by Pratima Not Very Satisfied with Service and Cleaning
Out stay was nice but we were not very satisfied with the in-room service and the cleaning done. we stayed in a family suite but it was too cramped specially the bathroom
January 5, 2013
Rated 5 out of 5 by Irene This is a very friendly hotel
I thoroughly enjoyed my stay at your resort for our PCard Conference. The only complaint I have is the food for the conference. It was terrible and most of the time cold.
February 21, 2013
Rated 4 out of 5 by Kat68 Sheraton Lake Buena Vista
We are gold level SPG members, and I had reserved 2 rooms (1 for guests of ours). Very kind that they upgraded our room to the executive suite- however the other reservation remained the same. We were disappointed that we could not get connecting rooms- that was really the only request we had asked for, however we were arriving at the back end of the 4th of July weekend, so I understood that availability might be limited. I believe connecting rooms could only be accomplished by putting both of us in Jr. Suites, however there would have a been a monetary charge to do so, so we declined. We were using points for both rooms. The executive suite was exceptionally comfortable in the bedroom. Odd that it was 2 queen beds instead of a king, but we still very much enjoyed the comfort of the beds and the room was extremely large. Our son slept on the pullout sleeper in the living area. The living area is extremely spacious as depicted in the photo gallery however it was strange that the only windows in the suite were located only in the bedroom (also no balcony / fyi). The staff were extremely friendly and the room service menu was very tasty indeed. Every thing was on time with our orders. The traditional room for our guests was quite narrow and a little tight, but they did have a balcony, which was nice. The split bathroom in the traditional room was a little odd too, but useable.
Our kids LOVED the pool, which includes a water flume/slide and a kids area with volley ball net. We enjoyed the outdoor bar.
All in all the hotel was as expected. We were on an overnight trip for Epcot - so the hotel was very conveniently located.
July 9, 2014
Rated 4 out of 5 by Tammy41 great staff, nice stay
Is this ok to put on the Sheraton Suites resorts page??
Good stay, excellent staff! Especially, @Robert Kane, the luggage attendant at Fort Lauderdale Westin knew my daughter and I would be staying in Orlando this past week for a national pageant she was competing in, for the title of Miss American Teen. He recommended this resort and made sure our stay was as carefree and lovely, as possible. He called to confirm we made it safely and was very professional, caring and fun! He was sincerely interested in our stay & our satisfaction with the resort, as well as my daughter's success! He wanted to make sure that she remembered this stay and he succeeded! My daughter didn't place in the tip 15-but She did wonderfully, and Mr Rob as she calls him, made her feel like a princess! Starwood should have more folks like this working for them! I'd like to thank him for his professionalism and helpfulness personally and hope that started recognizes what a great employee they have in him!
I would also like to mention Alex, from the front desk who was also very helpful and polite whenever we needed anything. Thanks Starwood/Sheraton
December 4, 2013
Rated 5 out of 5 by Jville16 UPGRADED
Got to the hotel and was upgraded to a first floor suite. Check in process took less than 3 minutes. Awesome. Could not have asked for more, thank you to the staff!!!
July 15, 2013
Rated 4 out of 5 by AC0808 Lake buena Vista Stay
This was a nice place. However, as we have had a week of staying in different Sheratons I think the price is too high.
April 21, 2014
Rated 5 out of 5 by Kevin612 Affordable
The hotel was affordable compared to others and conveniently close to Disney World. We had a great stay.
May 1, 2014
Rated 5 out of 5 by Mac5494 Wonderful pool area.
We loved this facility, it's an older style hotel but has been renovated and is absolutely a great family friendly location. We really enjoyed the pool and pool bar.
July 7, 2013
Rated 3 out of 5 by dynamo nice pool and outdoor amenities
Overall a nice hotel. WiFi did not work in hotel rooms..had to go to the lobby to use. Housecleaning staff missed replenishing something every day in the room.
January 10, 2014
Rated 5 out of 5 by yankee219 Another Great Stay
Have stayed numerous times and this hotel is superb. Love the staff, the facility and access. It is a great place to stay.
April 11, 2014
Rated 5 out of 5 by Fritch Perfect
I was very happy with our room. Beds were the most comortable i have ever had at a hotel. staff was very friendly including the valet guys !! I will be back .
December 26, 2012
Rated 5 out of 5 by Roxie21400 Best deal off a Groupon. What a luxurious surprise.
Pool area staff continuesly cleaned and kept orderly. Staff was kind and friendly. Beautiful hotel. Very clean! Perfect location to Univeraal/Disney/Seaworld
August 6, 2013
Rated 4 out of 5 by Jennyjoe2001 Friendly staff
The hotel was nice. Comfortable and close enough to the parks. Brenda from Zest made sure we were always well taken care of! She always made us feel at home.
December 25, 2012
Rated 5 out of 5 by JasonG Clean and Convenient!
This hotel exceeded our expectations. The rates were excellent, the rooms clean, and the Restaurant was excellent! The kids enjoyed the pool and the slide.
October 28, 2013
Rated 5 out of 5 by DisneyCheerAdventure2014 Disney Adventure
This hotel was conveniently located just outside of the Disney Property
May 12, 2014
Rated 5 out of 5 by Ronster33 Great Place
people are very nice
May 19, 2014
Rated 4 out of 5 by ECEJon Wonderful family resort hotel
For families, with the wonderful pool facilities, it is fantastic. Very polular!
Great SPG recognition!! Great breakfast and the service is wonderful.
July 29, 2013
Rated 3 out of 5 by Nope39 Felt old and slightly dirty
This complex feels and looks every bit of it's advanced age. The building is dingy, rooms are dark, and have a "never quite clean" feeling to them.
June 27, 2013
Rated 4 out of 5 by SleepyCustomer Room AC is very noisy otherwise a very nice facility.
The room AC was very noisy making it difficult to sleep. Otherwise the facility was clean and well maintained. The staff very friendly and helpful.
May 23, 2013
Rated 5 out of 5 by Jim5265 Excellent stay!!! Highly recommend it
The staff is one of the friendliest I have ever seen at a hotel. we can not give s good enough review to do them justice
March 25, 2014
Rated 5 out of 5 by igniter1 friendly staff,great features
The Hotel is nicely appointed, very clean and the staff were always willing and able to assist. Very impressed with the staff.Great fitness center
March 1, 2013
Rated 3 out of 5 by Sony53 This hotel is fairly good
Air condition is very noisy and does not cool during day time, elevators old, not clean and
their waiting loby is very poor with broken doors.
August 19, 2013