Rated 1 out of 5 by manning11 pool area is much improved
The new renovations of this hotel is lovely. The staff was very friendly & accommodating to all our needs & questions .
The price for parking is ridiculous, as well as the spa fee. The place looks great but i still wouldn't call it a spa resort.
October 27, 2012
Rated 5 out of 5 by GrannyGoGo Great family hotel
I included some personal time with my stay in the Orlando area and it is in a great location and has many amenities I did not expect. Staff was ever so helpful and the rooms and room service was superb. Plan to come again - this time with grandkids.
September 28, 2012
Rated 5 out of 5 by eagle13 The hotel has a good location
The hotel has a good location with many great features. It is a comfortable hotel and things to do for all ages. The pools are enjoyable and everything is well maintained. It is also close to various attractions within a few miles.
April 2, 2013
Rated 3 out of 5 by FrequentTraveler2013 Dated Hotel
This was a very dated hotel. For business it was a bit loud as the room over looked the pool and people were playing in there all night long with loud thumping music. Over all the bed was nice and was able to sleep. It did its job.
January 26, 2013
Rated 5 out of 5 by HighMarks1 Spring Break
We had a great experience at the Hotel. My children loved the pool and the water slide. My wife loved the view of the pool and sleeping in the comfort beds. We highly recommend this hotel and will stay there again when in Florida.
March 31, 2013
Rated 5 out of 5 by PattiO Friendly, helpful staff.
This hotel had friendly staff who were always helpful and knowledgeable about the hotel as well as the surrounding area. Rooms were clean and very comfortable. All amenities exceeded my expectations. Thanks!
December 5, 2012
Rated 4 out of 5 by BoyntonBchOU Nice hotel and location...
The hotel was definitely a giant leap above the Safari hotel. The beds are very comfortable and the decor is much nicer. The pool areas are also very nice. The resort and parking fees are frustrating though.
April 30, 2012
Rated 5 out of 5 by Jmac84 Great stay!
This was our third visit to this hotel. We love the pool and how close it is to everything. Lots of great choices for meals and entertainment nearby. The family suite offers so much room. Highly recommend!
July 27, 2013
Rated 3 out of 5 by Ed1998 Improvements Required but Staff is good
I I would like to highlight the excellent staff of the restaurant with special remark for Mrs/Miss Brenda who manages the breakfast. Her work is outstanding going further the expectations of my family.
January 4, 2013
Rated 1 out of 5 by MF14 They do not change bedding
Bedding was not changed nor was a sheet on bed, knowing that they do not wash comforter. I had to ask for a sheet
May 15, 2014
Rated 5 out of 5 by Demy181 One of the best!
Outstanding location, hotel, and the best staff ever! Enjoy the pools and water slide during the day, or the bar and fire pit in the evening. Walking distance to many restaurants and shops.
May 25, 2013
Rated 5 out of 5 by DeVroes05 Exceptional
I have stayed in many hotels and I have to say this Sheraton was exceptional in cleanliness.
It was a beautiful comfortable room. We had 4 adults in the room and we were not crowded.
January 28, 2013
Rated 5 out of 5 by Dave55 Dave
Great interior renovation. Pool is beautiful and nice and warm. Food was outstanding. The staff was incredible! Their service was consistently above average. Will definitely returnl
May 28, 2012
Rated 3 out of 5 by Christian Reservation no supported
I arrived from a long trip hoping to relax in a king-sized bed per my reservation. The hotel did not have any. I was promised 1000 Starwood points and never received them.
March 14, 2013
Rated 5 out of 5 by Toni007 Great stay
The pool and lobby makeover was fabulous. The room and bathroom was clean. Very comfortable King size bed. The only thing that could have been better was the weather.
August 9, 2012
Rated 5 out of 5 by CathyTim Great Customer Service
This hotel exceeded our expectations. Extremely clean and comfortable. Personnel were extremely courteous and friendly! We will defiitely stay there again.
September 19, 2012
Rated 4 out of 5 by Manju The Good, The Bad and The Ugly
The Good-The Resorts is beautiful....The Pool area is lovely, it is accomodating for small children and the view from my room was wonderful. The front line staff was very professional and accomodating.
The Bad-if you return to the Resort after 8 pm expect to park in East Bolivia because you will not be close to your building . You have to pay to park.
It might be helpful to consider that after 11 pm the likelyhood of valet parking filling up is slim. A small portion of valet parking
should be considered for guest who arrive late, not only would it promote safety but improve customer service.
The Ugly- On my date of departure I noticed that my granddaughters - Hello Kitty pocket book was missing. It took 2 hours for some one to come to my room and when he did - He was practically worthless..he could not give me anything tangible re: theft of my granddaughters items - nor did he have the Orange County Sheriffs office number...had he been equipped I would have been pleased. He just stood there babbling ...totally unacceptable.
If my granddaughters items were not stolen then I would have considered returning to this facility...but the after my experience yesterday..... I am going to consider somewhere else when I return in the fall.
April 17, 2012
Rated 5 out of 5 by jovie66 beautiful property
everything was great from check in to check out very relaxing atmosphere after a long day at the parks...great pool and fireplace/bar area for all ages
April 2, 2013
Rated 2 out of 5 by Stunna12 Needs Improvement
This was one of the worst stays. Housekeeping was terrible. The bathroom was never cleaned although I contacted guest services and requested the service. The only service we received is our bed was made and the trash was emptied. The beds was really small. They were advertised as double beds but one adult and one child (age 4) could not sleep comfortable. My grandson and niece fell out of bed a couple of nights an as for myself, I had to be very careful when I turn over or I would have fell out of bed. Bathrooms are entirely too small. You also do not have room to turn around nor dry yourself off after you get out of the shower.
July 23, 2014
Rated 5 out of 5 by robG great experience
stayed here with two kids and was extremely satisfied with the amenities the hotel was clean modern bright and in a great location. would stay again!
January 30, 2013
Rated 5 out of 5 by Cam0310 Great staff/Location
Outstanding service by Becky at check-in and Brenda in the dining room. Housekeeping was excellent also. Walking distance to restaurant and bars.
April 5, 2013
Rated 5 out of 5 by SAPA VERY IMPRESSED FROM THE LAST TIME I STAYED WHICH WAS WHEN IT WAS SHERATON SAFARI THE RENOVATIONS LOOK GREAT
I WAS WOWWED BY THE RENOVATION
THE ROOMS WERE VERY CLEAN AND NEAT NICELY ORGANIZED
AS YOU WALK INTO THE HOTEL YOU COULD FEEL THE CLEANLINESS
August 7, 2012
Rated 4 out of 5 by Brian36 Not what I expected
As a business traveler I dread "Resort Type" hotels, but I was pleasantly surprised by this one...especially by the staff.
March 24, 2012
Rated 5 out of 5 by Mhub Hubb
The hotel is in an excellent location. Easy access to the Interstate 4. And, abundant of places to eat. The hotel is very family friendly.
June 28, 2013
Rated 5 out of 5 by Bnj13 Wonderful Stay
Wonderful location, (very close to Disney World), clean rooms, great pools, Excellant staff, a great hotel to take the family too.
August 19, 2013
Rated 5 out of 5 by mmnz My favorite hotel!
This hotel is extremely comfortable, and the staff is amazing! It's my first and only choice when visiting Orlando!
December 1, 2013
Rated 5 out of 5 by KimJ Very comfortable, not a huge mega hotel, personal touch to guests
Second time I have stayed here in the past 6 months. Helpful staff, very clean and everyone is friendly.
March 31, 2013
Rated 5 out of 5 by Finbuck Convenient and Nice
This hotel is convenient to the Disney parks, with shuttle service included. However, the service is less frequent during the off-season. The rooms and beds are great, and the staff is eager to provide what you need. Early checkins and late checkouts are mostly not available. After requesting an early checkin as an SPG Gold member, we arrived about 12:30 and were finally able to check in about 2:30 pm. During peak season, the parking can be problematic, but adequate. Our room had a small fridge, but no microwave, which would have been nice. You can rent one from the hotel for $10/day. Again, the staff here were very helpful and eager to please.
May 29, 2013
Rated 5 out of 5 by TNT2128 The rooms were perfect
I love the new renovations and the rooms were equipped with fridges and a private balcony. Loved it!!
January 22, 2013
Rated 5 out of 5 by Coach5963 Awesome
Want to have the best experience in Orlando?? Go to this great hotel and you will be totally happy!
June 30, 2013