Rated 3 out of 5 by EW26 Hotel lacks quality staff
I rented a cabana on a weekend as a spg member, and it was a joke. I paid for this experience which is unexceptable in any service industry. Our cabana service member stopped by maybe 3 times during the entire day. We had to get our own towels, drinks, and I asked multiple times for our provided snacks and extra waters and needless to say we never got them. I was promised a luxurious experience for my birthday and that day was far from luxurious. The actual hotel room was nice, we stayed on the 1st floor, and our room was clean and cool upon arrival and comfortable.
April 29, 2015
Rated 5 out of 5 by missdianne Great hotel - great staff
we visited this hotel on a friends recommendation and weren't entirely sure as Orlando can be very hit and miss. We stayed one night there with 2 children and it couldn't have been better. Rooms huge and clean - staff very friendly and attentive. Breakfast was a must and the staff made a fuss of the children. The pool was clean and tidy - we are going to return this august. You can walk to Olive Garden next door so you feel safe and confident.
April 21, 2015
Rated 3 out of 5 by pjjustice Hotel needs a face-lift
We were not very impressed with this Sheraton. They called it a resort but it needs a lot of work. The grounds are somewhat aged for a near Disney property. Very limited restaurants (2) on property for a resort style hotel, There are plenty of restaurants near by though. Resort daily fees (19.95) and even a daily parking fee (12.00) $31.00 plus taxes before you enter.. We have no problem paying the resort fee if it was a resort. We were on the 5th floor overlooking the parking lot with lots of late night noise outside.. The staff was very professional as we expected. I hope this Sheraton gets the improvements needed to make it a Sheraton we are a custom to staying at.
Paul & Karen
April 20, 2015
Rated 3 out of 5 by yankee219 Annual April Trip
As a Platinum Member this was my first stay at this hotel where my arrival packet was not ready and I was not afforded an upgrade even though there was space available. While I was being checked into a traditional room facing the parking lot the couple next to me, not platinum members, were upgraded to a King room with pull out sleeper on the same floor I was assigned. This tells me that the room was available when I reported in. The staff member helping the other couple indicated the upgrade was based on availability. The program says that as a Platinum member I should be provided the best room available at check in with some exceptions. I have always been upgraded to at least face the pool.
April 14, 2015
Rated 4 out of 5 by Mrtravel28 Good for Disney goers
Had another stay here after almost a year. I didn't get any upgrade as a platinum, but this place still does comes out and provides both breakfast and points as welcome amenities. It also treats platinums really well when it comes to parking charges and resort fees. As for the rooms, the one I stayed in was nothing to call home about. Even though it was clean, it was tired with aged carpet and extremely loud window unit A/C. The noise from the pool can also get distracting as it is opened till 11 p.m.
If you are attending one of the parks in Orlando this is a great place. If you are however looking for a business Sheraton this might not do. It is aged and has no executive lounge.
April 8, 2015
Rated 4 out of 5 by FiDiBrian Amazing Spa, Great Value
I have been staying at this property for years (when it was the Sheraton Safari). I have been back twice since the renovation. I find this hotel to be the best SPG value for points or paid rates in Orlando if you're going to Disney for business or pleasure. As a Platinum SPG member they have always upgraded me to a "Florida Parlor Room," which is a two room suite which is great for the extra space. It has an exterior entrance and the elevator is outside, but that wasn't a problem for me. The parking lot is key-card guarded, so we felt safe. Ryan and Liz at the front desk were extremely gracious and attended to our every request. The pool is great (if crowded sometimes) for grabbing some sun and having Rum Runners. Pool bar food isn't too overly priced and is definitely above average. The spa is AMAZING. They had a $79 special for a two mini-treatment package; we both had a facial and massage and some other add ons and the total bill including gratuities was only ~$300. The service was great. Highly recommend the spa. Room service is ok. The buffet breakfast we were offered as a Platinum amenity was more than adequate with a range of hot, cold, and healthy options. The staff gave us a bottle of sparking wine for our anniversary, which was really nice. It's across the street from the entrance to Disney.
March 31, 2015
Rated 4 out of 5 by Mrbarter101 5 Star staff with a 3.5 Star hotel
First time staying here. The greatest staff I've ever come across. From receptionist through checkout, everyone goes out of their way to be friendly. To be truthful, its a 3-3.5 star hotel with a nice pool area with lots to do. A cruise ship atmosphere. Welcome reception with free snacks, drinks and games over the top awesome. Even had characters come to the hotel for pictures. Met almost every supervisor and GM personally - over the top. Truly made my family feel special. Room had remarkably comfortable beds but kinda loud AC unit and poor water pressure. Super clean-spotless everywhere. Great location. Just needs a little updating but we'd know what to expect upon returning. We'll be back. Thank you Sheraton
March 22, 2015
Rated 5 out of 5 by Jamonaq One Amazing Stay.
The first time I ever stepped foot into this hotel was for a weekend get away and it was Amazing. I have seen the photos when Girls in Wonderland are here and I want to attend one year but not this year. The hotel is beautiful and the pools are amazing. I could get lost in the pools for days. We did get stuck in the elevator (for about 5 Minutes) The staff was so prompt and helpful in getting us out that it was not long at all. We had a problem with our room and the door handle falling off when We would try to open the door. Seemed that the pen that held the handle on was missing but again as soon as I called about it maintenance was right there to fix it. The good in this hotel outweighed the two small problems that we had. Loved that I was able to open a balcony door and step outside and look around while being on the 5th floor even. SO worth it. Coming back next weekend for my College graduation and looking forward to hitting that pool.
March 20, 2015