Rated 5 out of 5 by Herb Great location, great acommodations
Sheraton always offers excellent locations, normal expected support and a great staff. They have done a great job updating the facility. The only complaint is the internet was a bit slow and the elevator was a bit stuffy. Overall, I would go back.
September 25, 2012
Rated 4 out of 5 by melweb parking issue
Only problem I had with this hotel was the parking situation. Friends could not come in and out with out a key, other starwood hotels do not charge them to come visit. Hotel is looking good with revamp, still alot to do, especially the elevators,
August 16, 2012
Rated 4 out of 5 by Rosi12 Under Construction... staff made our stay more pleasant
Although we had several inconveniences, we first arrived and there was no electricity, construction was taking part in the parking lot and our ac's, in both rooms were very poor; nevertheless the staff made it all better... great staff! Thanks!
August 22, 2012
Rated 5 out of 5 by Sheen42 Beautiful Resort
We stayed at this resort for only 1 night and wished we could have stayed a week. The resort is beautiful, the room was very clean and the staff treated you like you were the only person in the hotel. The service from everyone was exceptional.
February 10, 2013
Rated 5 out of 5 by VIC58 BEST STAFF ON THE PLANET!!
Grace, security & housekeeping were overly accomodating with assisting me with an emergency with my Mother. Everyone was there for us, making sure all our comfort needs were met & so understanding. We appreciate everyone who was there for us.
September 13, 2013
Rated 2 out of 5 by BillGator95 If you want a peaceful night, this ain't it.
The room was clean and comfortable. The facility is old, but has been upgraded.
The other guests in adjacent rooms and in the parking lot outside our room were loud and boisterous until late at night and were not policed by the staff at all.
November 11, 2013
Rated 5 out of 5 by Sunshine Super comfortable
The room was spacious and very comfortable.
I especially loved the design features and the oversized chair was a twin sleeper! Nice to know if you had a child! The Sheraton products, Shine, were great and offered a relaxing, spa atmosphere.
May 6, 2013
Rated 5 out of 5 by Mery128 Wonderful stay.
This hotel has the most friendliest staff that I've ever encountered. We had breakfast twice in the hotel and it was filled with excellent choices. Brenda was our server one morning and she was most gracious.Will definitely stay here again.
April 21, 2013
Rated 4 out of 5 by Chelley1969 Getting better all the time
I know that this hotel has been under some updates and I want to say, it is paying off! The staff was there to answer questions and find answers for us. They listen! What a great place to stay in Lake Buena Vista!
Pool area is incredible!
September 14, 2012
Rated 3 out of 5 by george mr
i thought that the door to my room only not opening all the way because the vanity top was not rounded off at the corner made it seam a very cheap fix.
also the elevator was very slow
palm 2 being in palm 1 on the third floor seams crazy.
February 16, 2013
Rated 4 out of 5 by Starwood04 Good and Clean hotel
I only stayed here one night after a long drive. Overall it was very comfortable and they great air conditioning. However the smoke alarm started beeping randomly at 5 am and continued all morning
May 27, 2014
Rated 4 out of 5 by EduardoG GREAT PLACE TO STAY IN ORLANDO
This is an excellent choice hotel if you want to stay in a hotel close to the Disney parks and do not want to pay the prices of the Disney hotels. Very friendly staff and a great value for you money with the traditional Sheraton quality.
November 12, 2013
Rated 5 out of 5 by hs2971 Excellent Location, Great Service, Great Staffs
I was not expecting much because I was staying just one night. But, the location was excellent, close to Downtown Diseny, shopping malls, good restaurant, etc. Most of all, all the staffs were very friendly and nice. Great place to stay.
August 28, 2012
Rated 5 out of 5 by Larry5697 Best beds and pillows in Orlando
The comfort in the rooms was amazing. The beds and pillows are fantastic.
The staff and facilities are second to none in the Sunshine State. I highly recommend this recently updated property to anyone in Orlando for business or pleasure.
March 7, 2013
Rated 4 out of 5 by TJS1960 Great ocation quality hotel
I am a die hard SPG member and live close by so a hotel getaway isgreat. Since the remodel the Hotel is beautiful and the staff was very friendly. They are very close to a lot of attractions and should provide a shutlle service close by
November 29, 2012
Rated 4 out of 5 by SoCal17 Thanks!
Nice hotel! Centrally located to restaurants and theme parks
July 18, 2014
Rated 5 out of 5 by MBL27 They treat you right
Just finished another 10 day holiday and you certainly get treated right as a Platinum member, even when we you cash in points for your stay. Great place for families and real close to Disney and to spring training baseball
April 2, 2014
Rated 4 out of 5 by LorrieOrrie Happy until the end.
Overall, I was happy until the last day and yesterday upon my return home. . I did enjoy the acitivites at the pool. I had noticed at 7 oclock the corn hole game was gone. This was our last night at the hotel and I had asked if it would be okay if my husband and I played it and if they did not mind getting it back out. I was told it was past the tournament time and it was put away for the day. i was bit disappointed about that since it was very early and daylight and really wanted to play a game with my husband. We did end up leaving my grandson's life jacekt and I was told it was our own fault and we need to make sure we picked it up. They did find it and are willing to send it back to us on our dime. I do understand it was our fault but when you trying to get checked out and get to the airpoirt stuff happens. After spending quite a bit of money at the hotel I figured they would send it to me. I know other companies would have done that for me out of goodwill and Client satisfaction. I am not sure I will stary here again with this type of treatment.
May 20, 2013
Rated 5 out of 5 by Dancoco Just Awesome
I will stay at this hotel anytime we go to Oralndo. Staff is incredible, the hotel itself is fantastic. At the front desk Bianca was just fabulous. At Zest Brenda was just an absoulte delight and made a great start to the morning.
February 8, 2014
Rated 3 out of 5 by Sunbum333 Mrs
Rented cabana and I always had to go get someone to wait on us .. Not busy but staff was not that great. Hardly to be found. Had to ask bartender where they all were. Rooms air condit very loud and no shampoo left so had to ask for.
February 11, 2013
Rated 5 out of 5 by gypsywoman Staff was awesome,awesome
i would stay here again and recommend that if you want comfort and good customer service this is the hotel for you.Can't say enough about the staff who went above our expectations to make our staff the best experience. THANKS AGAIN
October 23, 2013
Rated 5 out of 5 by 27Jackie Hotel stay at the Sheraton Orlando
The beds were comfortable, the pillows were great, the pool was nice but not heated. The hotel is nice, and the front desk agents were very professional, and helpful. Nice play to stay, and centrally located with easy access to I-4
October 21, 2013
Rated 3 out of 5 by JustRelax1 Trouble sleeping, Lots of road traffic in area
This is a hotel that locals call the Safari. I guess this is a hotel that has been rebranded too many times. Road noise is impossible to get a solid night sleep. The pillows are too too soft. the bathroom configuration is weird.
September 2, 2012
Rated 3 out of 5 by Carlo123 This hotel needs improvements
First we got stuck in the elevator. the phone in our room did not work. The shower has very poor water pressure. The staff was friendly and accommodating and the overall condition of the lobby and pool area was neat and clean.
July 27, 2013
Rated 5 out of 5 by Joshfan53 Weekend Getaway
Went to Disney for a day with family. Staff allowed us to stop by the hotel on our way to parks to check in early because we wouldn't be returning until late in the evening.
The front desk staff were very friendly and helpful.
October 8, 2012
Rated 5 out of 5 by Neil717 The facilities are great
My wife and I love your hotel because it meets all our needs for a prefect vacation. The staff cater to our every need, the rooms are beautiful, the pools are spectacular and our kids love the activities.
April 26, 2014
Rated 5 out of 5 by JP67 Memerorable times
I had for some time wanted to take my daughter to Disney and I did everything last minute. But the staff Ms. Bianca was most accomidating and bell staff Mr. Leo was helpful at our arrival. I will defanetly be back.
February 4, 2013
Rated 3 out of 5 by Tata56 Aircon needs repair
We arrived late at the hotel after visiting the park tired and sleepy so did not bother calling for maintenance to check on the AC. It made a loud noise when compressor kicks in. We kept the temp high to control the noise.
November 11, 2013
Rated 4 out of 5 by Bugbat Convenience & Comfort
Perfect for the Disney Area, the renovations have been worth it since the last time I stayed there. Bed is the best! Very relaxing for the madness of the Orlando Area, great restaurants near by...Room service was a savior!
February 19, 2013
Rated 5 out of 5 by stirfry64 Great customer service...however...
We really enjoyed our stay here. The rooms were beautiful and the customer service was excellent. However, the hallways, conference rooms, and general meeting areas were freezing! AC was way off!
May 5, 2014