Sheraton Lake Buena Vista Resort

  • 12205 S Apopka Vineland Road
  • Orlando,
  • Flórida
  • 32836
  • Estados Unidos
  • Mapa

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Rated 3.9 out of 5 by 727 reviewers.
Rated 3 out of 5 by Air Unit too loud We only stayed at this hotel overnight before leaving Orlando the next day and it was rainy so we did not get to use the pool although it looked cool. The room was nice and clean but the in room air unit is very loud and I was not able to sleep with it constantly turning on however it was too warm to leave it off September 21, 2014
Rated 2 out of 5 by Renovations renovated away everything good. I used to stay here regularyly and was looking forwards to my return. It is renovated..for the worse. New parking charges,nowhere to park for check-in (I had to park illegally).No SPG Platinum regognition. Forced to wait in a line 25 minutes for check-in and when I asked why Platinums have no line was told, "We treat everyone the same." huh.Room had bunk beds!!! For all you buinsiness tavelers and folks who travel, child-free, this was just stupid. New pool is pretty but service awful. Ignored by staff even though I was the only one at the grill.I asked for late check out but maid ignored DND sign and disturbbed me anyway. Management refused to help. Won't be back. February 29, 2012
Rated 2 out of 5 by did not honor my reservation I reserved a family suite, way in advance, at least 1 months via my starwood account. I have 3 kids, which were very excited about the family suite, which had bunk beds, and superior location. However, they told me they were sold out of that room when I got there, and gave me a regular room, even after I complained and showed them my printed confirmation. I asked them whats the purpose of making the reservations, but they could not really give me an answer, just kept on telling me they were sorry, and that if I wanted, I could stay at another hotel. It was late, spring break, and I really feel they took advantage, as I was not going to be able to get another hotel at that point. Furthermore, they charged me the same rate, refused to lower the rate even though they did not give me the room I reserved. It really set a bad mood for my entire vacation, and almost ruined it. We also got stuck in the elevator, and it took a long time to get out. I would never stay at this hotel again, and will let every one I know not to stay there either. I am also going to report them to Starwood as not honoring reservations. April 2, 2013
Rated 4 out of 5 by Great place for families with children This is an an ouitstanding location fro families to stay when visiting the Orlando area attractions. September 15, 2014
Rated 5 out of 5 by family stay we were very impressed and happy with out stay at this hotel except for check in and parking. The front desk lady did not tell me what floor I was on or where to even go to find an elevator. I had to ask her 2 times where we should park. Biggest problem was finding a parking space especially coming in late. You pay $10 a night for parking and then can't find one. Hopefully this will be resolved soon or they will lose a lot of return visitors. Otherwise the room was very clean and nice and we loved the soft beds and pillows. March 23, 2012
Rated 4 out of 5 by Great Location This hotel has a great location close to the gates of Downtown Disney. It caters to all ages. We loved that there was both a shallow pool area, a deep pool area with a slide and two hot tubs. The hotel was super clean and the staff were all very friendly and accommodating. The food we purchased pool side was delicious and very reasonably priced. They showed a movie on the pool deck each night and had a fire pit where we roasted marshmallows and made S'mores. I would definitely stay here again. August 18, 2014
Rated 1 out of 5 by Not a 5 star hotel Just returned very disappointed with the Sheraton. We vacationed from March16-26.The shuttle service to and from Disney was scheduled, if you plan on using this, you are on their time, not yours. You pay $19.95 plus tax surcharge daily. We had the "peace and quiet "sign on the door but the maid still used her key to try to come in, not once but twice, after I told her we will take the sign off when we are ready. The hotel is very loud, you hear traffic all hours of the night. Never will stay here again, we paid for a 5 star, it was a 2 at best. It would have been cheaper to stay on property. Lesson learned. Needs improvement! April 2, 2014
Rated 2 out of 5 by Worst SPG experience This by far as been my worst experience at a SPG hotel. It started with the checkin process. We arrived at 7:30 pm and the room still wasn't ready. We decided to go across the street and grab some drinks and dinner. We managed to get our keys and the I go to my room and then keys didn't work! I'm not an idiot, I know not to put these Keys near my phone. I go back down and finally managed to get another set. The checkin process is like the first impression and this hotel failed. I do not have high hopes for the rest of my stay. Also, there was no recognition of my SPG status. Worst hotel ever. Stay somewhere else when in Orlando November 28, 2013
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