Rated 3 out of 5 by jarm Not satisfactory
Room NOT Clean
Bath NOT Clean
Emergency Stairs smell very BAD.
Nobody recognize my GOLD member
July 31, 2014
Rated 3 out of 5 by KRamirez Ugh!!!
It seemed doomed from the start but let me point out the good aspects... Awesome poolside with slide and kiddie area. We liked our rooms and the beds were quite comfy. Now on to the problems: 1) Staff member couldn't find our reservation upon check in. We were two families and it took her at least 40 minutes to get us our rooms only to find out that she hadn't given us a room with pool view which we paid for. 2) She initially quoted us different rates than should have been already reserved and upon check out our totals were different than we were told. And even though both families had the exact same rooms side by side and stayed the exact same amount of days, our charges were different. When it was pointed out, they charged us even more stating that the taxes hadn't been included, but at least our totals were the same now :-\. Considering all we had been through with them at this point, we should have received some sort of compensation. 3) Even after having requested that the points be added to my account for our stay, we still had to point it out upon checkout because they forgot to update it and even now I'm not sure I received all the points I should have. 4) Checking my bank account today and realized that I was billed THREE (3) times!!! for the stay! This is what we are most upset about! We provided 2 separate cards, one for each family and I WAS BILLED 3 TIMES!!!! even after double checking with the person upon checkout AGAIN!!! Now I am left with the hassle of calling to have the extra 2 charges removed from my card and corrected. Awful experience! Took away the entire awesome feeling we were having with regard to the hotel. The staff seemed nice but untrained. Very disappointed and am not sure if I would stay here or recommend anyone else to do so if this is the hassle that we will receive.
July 29, 2014
Rated 5 out of 5 by steston63 greatness
The first was a little rough but the staff took special attention to move very quickly to take care and explain problems. Every member of the front desk greeted you each day, security was very helpful with my 93 year old fatherinlaw. Brandy Bennett Asst General Manager was excellent, she went out of her way to make are stay super.
July 29, 2014
Rated 4 out of 5 by Cdr71 Great price, decent hotel
This is an older hotel - not the "resort" hotel we were expecting, but for the price, particularly, the room was clean, the service provided was great and the pool/grille area was great. The hotel is close to many restaurants, outlet mall and super easy access to all of the parks. We rented a gazebo at the pool for a few days of our stay and had excellent service. All of the food at the pool was excellent.
July 28, 2014
Rated 4 out of 5 by RRPP Met expectations
Overall, a good hotel to base out of for Disney park visits. The room was comfortable and clean. However, one of the elevators (of 2) were out of service and the buttons never illuminated when you were waiting. Also the hotel's internet/wifi went out for over 24 hours, and we had to drive down the road to another Sheraton to load our Fast Passes.
July 28, 2014
Rated 2 out of 5 by WeddingBlues2014 Business People
I was here for a wedding. I did not realize they charge $20 a day for parking and internet service. My husband needed to conduct business and was unable to because the internet was shut down for 2 days. Needless to say, he was not happy. In addition, parking is terrible. Anytime we used the car, we had to drive around for about 10 minutes to find a space. It was like being in a jungle and hunting for food. Also, there was only one elevator working and it took forever to get a ride.
July 28, 2014
Rated 5 out of 5 by Jeff1234 This is a wonderful resort!
We continue to keep coming back here because of the comfortable rooms, beautifully decorated, relaxing atmosphere. All of our needs were met and the staff was wonderful. I had a service at the spa and was very pleased with the services offered.
July 28, 2014
Rated 3 out of 5 by Alf40 Need to fix issues
Second staty in 2 weeks and had issues again. On arrival, the A/C in the room was turned off and it was 80 degrees in the room. We turned it on and 5 hours later, the temp stayed the same. We called and someone came to fix it 45 min later. That night there was a very large and rowdy group (adults and kids) blasting music and yelling near the pool area around midnight...right next to the lobby area. Security did nothing until we called to complain. The following night the A/C stopped working again. We woke up to almost 80 degrees in the room again. This used to be my preferred place to stay on a weekly basis, but they really need to address these issues before I come back.
July 27, 2014
Rated 2 out of 5 by Jhauh20 Below Par
Room not ready till almost 5 at check in, common area of building 4 hallway was filthy. Room smelled musty in front of suite, bedroom area was better. Dirty Sheets, stained. Elevator out of service one evening.
July 25, 2014
Rated 1 out of 5 by familytrip323232 will NOT re visit this location
staff was very rude and confrontational with my family and i, this was a scary not friendly stay.
July 24, 2014
Rated 4 out of 5 by TLC14 Overall a very good hotel
We were 2 adults and 2 children. This hotel was close to all theme parks (for us Universal Studio & Wet N' Wild, Disney Downtown) and satisfied all our needs and exceeded our expectations. Very clean, very comfortable for all. We had a great view of the pool even though we didn't take advantage of it.
July 24, 2014
Rated 3 out of 5 by Alf40 Few Things to improve
This place has been one of my favorite. I stay here weekly while traveling for work. My last few stays haven't been the best though. Last week my room had a very musty smell which I think was coming from the A/C. The wifi service has been steadily getting worse. It constantly kicks you off and takes forever to get it back.
July 24, 2014
Rated 2 out of 5 by Stunna12 Needs Improvement
This was one of the worst stays. Housekeeping was terrible. The bathroom was never cleaned although I contacted guest services and requested the service. The only service we received is our bed was made and the trash was emptied. The beds was really small. They were advertised as double beds but one adult and one child (age 4) could not sleep comfortable. My grandson and niece fell out of bed a couple of nights an as for myself, I had to be very careful when I turn over or I would have fell out of bed. Bathrooms are entirely too small. You also do not have room to turn around nor dry yourself off after you get out of the shower.
July 23, 2014
Rated 3 out of 5 by thelanga Hotel needs to pay attention to details.
I stood in the check in line as a SPG member for over 20 minutes. The staff behind the desk gave priority to the phone calls than the check in guests. I was given a room in the 3rd. floor, when my family and I arrived at the room, the room was occupied by other guests. Was giving another room in the 4th. floor and in the middle of the night we could hear a dog barking in the same floor. When I called the front desk they told me that pets were only allowed in the first floor and sometimes people sneak their pets and there was not much they could do. I used my SPG points to book the room and I was charged TWICE the resort fees. Trying to get someone from accounting to help me on the matter is still a struggle. Hopefully I get this matter resolved.
July 22, 2014
Rated 5 out of 5 by DrLaw Sheraton Orlando
The hotel has an energetic staff, really soft and comfortable beds, not to mention a fantastic gym.
July 22, 2014
Rated 1 out of 5 by Nette50 MS Fields
I am a Starwood preferred guest. I made my reservation online and prepaid in full. When I arrived at the hotel I was placed in the oldest tower, where there was only one elevator. The room linen was dirty, the refrigerator didn't work and the bathroom was not clean.
I had a sick child and needed to leave early, I was told I could not get a credit for another time & to contact accounting. Very disappointed with the hotel!
July 20, 2014
Rated 4 out of 5 by Midas20874 MyReview
Providing a small Microwave Oven in the rooms will complete the convenience.
July 20, 2014
Rated 5 out of 5 by RonG SURPRISE
This hotel was beyond my expectations. The rooms were very clean and comfortable and a great size. The pools were also clean and the chairs comfy. The hotel is in a great location to parks and restaurants.
You can't go wrong by staying here.
July 20, 2014
Rated 5 out of 5 by Howie59 Great Experience
This hotel is a great place to stay and relax. The pool area is real nice. The rooms are clean and well furnished. The staff is great! easy parking and near many restaurants.
July 19, 2014
Rated 4 out of 5 by SoCal17 Thanks!
Nice hotel! Centrally located to restaurants and theme parks
July 18, 2014
Rated 2 out of 5 by Yalin Not a Sheraton standard hotel
Stayed there back in May, 2014. The hotel is not up to a "Sheraton" standard, the hotel in general is very outdated including dirty carpets, dirty lounge chair in the lobby, popcorn ceiling, small and old tub in the bathroom, and super loud old fashion AC. The shuttle to Disneyworld was also old, dirty and stinky, I felt gross sitting on the shuttle. Although the staffs were nice and responsive, this hotel definitely need some update and refurnish.
July 17, 2014
Rated 2 out of 5 by DonaldDuck Good budget hotel close to Disney
Room was average, service was average, air conditioning unit leaked all over the carpet underneath it leading to our luggage being soaked on the sides touching the carpet. Housekeeping failed to pick up some trash we accidentally left behind making us wonder if all they did was make the beds. Didn't complain as we were just happy to get rest at the end of our long days at the parks. Overall, if the price was right and we just wanted a bed and a hot shower, we'd probably stay here again... just not on our next visit.
July 16, 2014
Rated 5 out of 5 by Alfy Hotel is top value for my money.
Excelent option to enjoy when visiting family and friends in Orlance.. Great facilities, Hotel recently renovated with great taste and making top value of my dollars. I feel very comfortable , with a lot of privacy and great service. I am repetitive visitor, I am not looking for other options.
July 15, 2014
Rated 5 out of 5 by Irishmom2 Fabulous Hotel Stay
My husband and I thoroughly enjoyed our stay. While it was part business/part leisure, we had a wonderful time. The staff was wonderful. We had reserved a room with a king size bed, but when we checked in, there wasn't a room available with a king size bed but we were offered a room with 2 queen beds. It worked out fine for us and Jonathan checked us in and offered us 2 free cocktails because we were a "bit inconvenienced". Overall we had a wonderful stay - good food, good service and lovely hotel!! Our room had a poolside view and it was beautiful.
July 14, 2014
Rated 4 out of 5 by BCichon Long time guest who will always be back but...
..had a few disappointments this time. Check-in staff was very friendly and engaging and took care of the needs I had for staying with my family. Jonathan in particular was great. The disappointments, while minor, were the first I have had in the multiple times I have stayed here so hopefully not a sign of things to come. (1) The room did not smell the cleanest. Not sure what the odor was but it just seemed it had not had a good deep cleaning in a while, including the sofa cushions. With as many kids that stay here, it is probably much needed! (2) Stayed two nights. Came back to the room after day 1 and a full day at Blizzard Beach wanted to relax and clean up but at 5PM the room was still being cleaned. Seems like a lot of hotels have cut back on cleaning staff so it can cause issues for guests. This was unexpected and disappointing as it caused us to have to rush to make our dinner reservations and prevented any downtime in between. (3) Day 2, after the cleaning service from the day before, and got up early and went to make coffee to find that the caffeinated (i.e. much needed!) version of the in room Starbucks coffee had been replenished with decaf. Not good! Other than that, the stay was great and, as stated previously, I will return but with the hope that these issues are addressed rather than continue.
July 14, 2014
Rated 4 out of 5 by Jmac84 Great time!
Just returned from our stay. This was our fourth stay here. We really enjoy this property. Very close to the parks and everything else! So many meal choices nearby. And the staff is so nice. Erick at the front desk and Nelson at the pool were both especially helpful! The family suite is very spacious. We spent time at the pool each day and really enjoyed it! We really had an enjoyable stay. Thanks to the staff there! We'll return again soon!
July 13, 2014
Rated 5 out of 5 by florida1234 Great hotel
Great hotel with many amenities
July 12, 2014
Rated 5 out of 5 by DocRo Always a great experience here...
The Sheraton Apopka Vineland is my "go to" resort when I am in Orlando, which is frequently for business. I rarely get to enjoy the wonderful amenities of pool, hot tubs, spas, etc., but having a room facing the pool area always illustrates how much fun everyone who is on vacation is having. The rooms facing the pool are QUIET, which is wonderful for me. Great workout facility, which I do get to utilize in the mornings.
July 11, 2014
Rated 5 out of 5 by JT1234567 Orlando trip
We had a great time at this hotel. The pool was very fun. Staff was great. Stephen was extremely helpful in resolving problems with our rental car.
July 10, 2014
Rated 4 out of 5 by Kat68 Sheraton Lake Buena Vista
We are gold level SPG members, and I had reserved 2 rooms (1 for guests of ours). Very kind that they upgraded our room to the executive suite- however the other reservation remained the same. We were disappointed that we could not get connecting rooms- that was really the only request we had asked for, however we were arriving at the back end of the 4th of July weekend, so I understood that availability might be limited. I believe connecting rooms could only be accomplished by putting both of us in Jr. Suites, however there would have a been a monetary charge to do so, so we declined. We were using points for both rooms. The executive suite was exceptionally comfortable in the bedroom. Odd that it was 2 queen beds instead of a king, but we still very much enjoyed the comfort of the beds and the room was extremely large. Our son slept on the pullout sleeper in the living area. The living area is extremely spacious as depicted in the photo gallery however it was strange that the only windows in the suite were located only in the bedroom (also no balcony / fyi). The staff were extremely friendly and the room service menu was very tasty indeed. Every thing was on time with our orders. The traditional room for our guests was quite narrow and a little tight, but they did have a balcony, which was nice. The split bathroom in the traditional room was a little odd too, but useable.
Our kids LOVED the pool, which includes a water flume/slide and a kids area with volley ball net. We enjoyed the outdoor bar.
All in all the hotel was as expected. We were on an overnight trip for Epcot - so the hotel was very conveniently located.
July 9, 2014