Rated 5 out of 5 by florida1234 Great hotel
Great hotel with many amenities
July 12, 2014
Rated 4 out of 5 by jdbth The quality price and presentation od the food in the resaurant has improved dramatically.
The good news is the food is excellent and you should promote your resaurant more. The bad news is that I was promised a mini fridge and it was not there. This is the second time this has happened. It seems those doing the check in do not have up to date info on the ammenities in the room.It would have been a nice conveience.
May 11, 2013
Rated 5 out of 5 by Morony Excellent resort
This is one of the best resorts we have ever stayed at. Jason, the Recreation Director, as well as everyone else at the resort provided outstanding service as well. The accommodations were excellent and the room was quiet, even during Spring Break. The hotel location was close to everything. Tracey at the Spa was excellent!
March 27, 2013
Rated 4 out of 5 by Pat2014 Overall Good Stay
The first two nights we stayed on the first floor near the parking lot, across from the Arcade Room and the side entrance. it was extremely noisy and there was even a large dog staying near us that barked a lot. Once i complained to the front desk they moved us to a quiet room on the 5th floor and that was great.
February 13, 2014
Rated 5 out of 5 by Ivanlife Disney fun
Excellent as always.
Love Sheraton Hotels.
July 7, 2014
Rated 4 out of 5 by BCichon Long time guest who will always be back but...
..had a few disappointments this time. Check-in staff was very friendly and engaging and took care of the needs I had for staying with my family. Jonathan in particular was great. The disappointments, while minor, were the first I have had in the multiple times I have stayed here so hopefully not a sign of things to come. (1) The room did not smell the cleanest. Not sure what the odor was but it just seemed it had not had a good deep cleaning in a while, including the sofa cushions. With as many kids that stay here, it is probably much needed! (2) Stayed two nights. Came back to the room after day 1 and a full day at Blizzard Beach wanted to relax and clean up but at 5PM the room was still being cleaned. Seems like a lot of hotels have cut back on cleaning staff so it can cause issues for guests. This was unexpected and disappointing as it caused us to have to rush to make our dinner reservations and prevented any downtime in between. (3) Day 2, after the cleaning service from the day before, and got up early and went to make coffee to find that the caffeinated (i.e. much needed!) version of the in room Starbucks coffee had been replenished with decaf. Not good! Other than that, the stay was great and, as stated previously, I will return but with the hope that these issues are addressed rather than continue.
July 14, 2014
Rated 3 out of 5 Missing Two Things ...
Mexican tile and baby alligators (which I'm pretty sure you can lease).
The room key printer at the front desk could only print one key. When I stated that I required two room keys, the front desk worker had to retreat to a "back room" key printer which could handle such bulky requests.
Other than that, loved it!
November 15, 2012
Rated 4 out of 5 by Liz10 Very nice hotel, highly recommended.
It's relaxing . I greatly appreciated how they treat the SPG members.
July 4, 2014
Rated 5 out of 5 by EWaldron Fantastic renovation
Great location for lots of Orlando activities - renovation of guest rooms looked great. Enjoyed the multiple F&B options on property and really large pool area.
Standard guest room bath was a bit small for new renovation; would have rather seen a walk-in shower only than a tub/shower to create a sense of space.
June 6, 2012
Rated 5 out of 5 by ELYFELIX Sheratton
Very good hotel I recommend this hotel .
July 7, 2014
Rated 5 out of 5 by amirLA 98amir
Great hotel to spend time with family
July 7, 2014
Rated 5 out of 5 by Art1950 review
The facility was excellent
July 8, 2014
Rated 3 out of 5 by JanetoO I was disappointed in this last visit.
I go to this hotel four times a year. This last visit was a disappointment -- elevator was not functioning , door cards not working, hotels overall needs cleaning and updating, internet I'm room was not working. I lost the connection while I was working many times.
May 6, 2014
Rated 5 out of 5 by dolfan we love this hotel
it is always a great experience
July 7, 2014
Rated 4 out of 5 by RedSx13 Great pool area
This is a convenient hotel with a really kid/family friendly pool area. Parking/shuttle service has been mentioned before as less than ideal perhaps this could be reviewed based upon SPG status. This is my 2d time staying there in 2 yrs and likely would stay again based on $/availability.
March 28, 2014
Rated 5 out of 5 by Casey A+ for everything!
. Everyone we met from the time we pulled up to registration had a smile on their face. The check in person was most gracious and accommodating. Our room was spotless and we never had a better night sleep. The hotel location was perfect with lots of food choices nearby. Would definitely stay there again.
August 31, 2012
Rated 5 out of 5 by Rob34 Service was fantastic, Rooms need to be renovated
I want to compliment Grace Martinez who is the Banquet Manager. She is top notch and goes out of her way to ensure great service. The staff as a whole was very good and accommodating. Food is very good for a Sheraton. Only area that needs a facelift are the rooms. They are on the low end for a Sheraton.
November 7, 2013
Rated 3 out of 5 by Diddy5 Decent room/questionable depiction of room
Please note that the sink area is in the bedroom/hallway - a little weird, no privacy. The hallways, air/heating system (very noisy) elevators and certain common areas could use some updating. However, very comfy beds- a decent stay '3 star' stay.
Oh...great crab cakes at the bar and good on site shop.
May 20, 2013
Rated 5 out of 5 by BobC Certainly would stay again
Overall this was a great experience for us.. We did have 2 rooms booked and there was an unexpected wait for our 2nd room, but the staff was able to correct it and get us situated once we pointed out the problem we found the pool area to be beautiful and the location was very close to Downtown Disney.
May 13, 2013
Rated 4 out of 5 by SavannahSmiles Great location and amazing food!!
Location very close to Disney and outlet! Food at pool bar and breakfast buffet far exceeded my expectations!! Cleaning staff needs to pay a little bit better attention to detail when cleaning but rooms were nice! Hotel recently had a major renovation. You can tell. Everything very modern and fresh!
October 7, 2013
Rated 5 out of 5 by lonemike The staff are supreme
I was very, very impressed with this staff. From the front desk to security, everyone was friendly and helpful. In point of fact, they went beyond the call of duty and was able to even find me a cell phone charger for my older cell phone. These people are great. Liz and Security head in particular.
October 22, 2013
Rated 4 out of 5 by Customx20 First Disney Trip
I booked the hotel for its convenient location since I have a 20 month old and this was her first trip to Disney World. Upon arrival the staff I met was very friendly and even though they were extremely busy they had a welcoming attitude which caused a great impression. We spent the next day after our arrival by the pool and ordered from the hotel menu; I have to say I was very dissappointed with the quality of the food, the fries we ordered were extremely oily and the hamburgers tasted horrible, I expected a better quality given the price you pay for food. If you stay at this hotel skip the food and order from delivery.
On my last day I asked for a late check out and even though I'm a platinum member the staff on duty the date of my departure was less than accomodating, it was only until I told the front desk I had a 20 month old and needed some extra time to pack that they agreed to extend it till a 13:00h check out; very upsetting and showed a lack of customer service on their part.
September 23, 2012
Rated 3 out of 5 by KRamirez Ugh!!!
It seemed doomed from the start but let me point out the good aspects... Awesome poolside with slide and kiddie area. We liked our rooms and the beds were quite comfy. Now on to the problems: 1) Staff member couldn't find our reservation upon check in. We were two families and it took her at least 40 minutes to get us our rooms only to find out that she hadn't given us a room with pool view which we paid for. 2) She initially quoted us different rates than should have been already reserved and upon check out our totals were different than we were told. And even though both families had the exact same rooms side by side and stayed the exact same amount of days, our charges were different. When it was pointed out, they charged us even more stating that the taxes hadn't been included, but at least our totals were the same now :-\. Considering all we had been through with them at this point, we should have received some sort of compensation. 3) Even after having requested that the points be added to my account for our stay, we still had to point it out upon checkout because they forgot to update it and even now I'm not sure I received all the points I should have. 4) Checking my bank account today and realized that I was billed THREE (3) times!!! for the stay! This is what we are most upset about! We provided 2 separate cards, one for each family and I WAS BILLED 3 TIMES!!!! even after double checking with the person upon checkout AGAIN!!! Now I am left with the hassle of calling to have the extra 2 charges removed from my card and corrected. Awful experience! Took away the entire awesome feeling we were having with regard to the hotel. The staff seemed nice but untrained. Very disappointed and am not sure if I would stay here or recommend anyone else to do so if this is the hassle that we will receive.
July 28, 2014
Rated 5 out of 5 by skull great value
this is a great value hotel. the staff seem to actually like their job. Brenda in the breakfast area is simply amazing, personable, and engaging. She seems to really like all the tourists.
this is simply a fantastic value for a hotel right across from Disney village. Highly recommend.
March 16, 2014
Rated 3 out of 5 by DonnaTNT Not recomended
The room was ok but over priced. I have stayed in other Hotels for the same price that were a lot nicer. The bed was very comfortable. The conferance room was so cold it made the conferance very unpleasant. So cold I will not be attend any other conferances at that Hotell.
The staff was very nice
November 14, 2012
Rated 2 out of 5 by msbb1 Worst experience here in last 10 years
Since renovation this hotel has deteriorated greatly. I have used this location for 10 years and have had only great stays UNTIL NOW.
Staff uncooperative. Food on much of the floor and even in the bedding, showing that the bed had not been remade. No hot water.
Charge to use the pool is insane.
October 15, 2012
Rated 2 out of 5 by ericdong Service is terrible
On Sep 14th when I left the hotel ,the reception aks me to pay the complimentary breakfest,which got me confused and angry.Was she standing there on behalf of Sheraton?The attitude is so arrogant and unfriendly.This sheraton is not like anyone in other places.I will never return to this hotel.
September 17, 2012
Rated 5 out of 5 by gypsfelia FABULOUS!
Once again, treated like Royalty while visiting as an SPG member. This place is first class. The restaurant and staff in it were outstanding, even the snack bar was great, as were the employees. I was blown away by the level of service and the amenities. I can't wait to come back!
March 12, 2014
Rated 5 out of 5 by MDMinMiami Very Nice Hotel - Great way to use Starwood points
I stayed at this hotel to celebrate daughters birthday and to treat her to 3 day visit to Disney World. The hotel is fantastic, upgrades are awesome, staff is great. Elizabeth was especially very helpful. I would recommend to any platinum starwood member when traveling through Orlando.
February 18, 2014
Rated 1 out of 5 by JMARTINEZ SUPER NOISY
THE SO CALL RESORT IS SITTING RIGHT IN A MAIN ROAD AND THE NOISE IS UNBEARABLE SPECIALLY AT NIGHT, MANY TRUCKS AND BUSES GO BY AT ALL HOURS. ALSO THE AIR CONDITIONNING IS VERY LOUD AND OLD. THE WORST EXPERIENCE OF MY LIFE WITH SHERATON
I WON'T BE COMING BACK, SO IS MY FAMILY.
March 25, 2014