Rated 4 out of 5 by Kyle84 Our A/C broke after one night
The first night we slept in our room the AC machine made crazy noises and then the next night, even though we set it to 60 it was still a heat chamber. The A./C did not work for the next 3 nights we were in our room. So basically we stayed in a blazing hot room for almost all of our stay :(
August 19, 2013
Rated 5 out of 5 by Art1950 review
The facility was excellent
July 8, 2014
Rated 5 out of 5 by dolfan we love this hotel
it is always a great experience
July 7, 2014
Rated 5 out of 5 by RegM Weekend Getaway
I love this hotel. Every staff member is very professional. I got upgraded to a nice suite as a platinum member. Breakfast was excellent. No complaint. In addition, I want to send a special thanks to Elizabeth for everything. Elizabeth took care of everything and we had a wonderful time.
November 3, 2013
Rated 5 out of 5 by Doncin2014 Not perfect but very good
Our first room in building 3 was less than expected but after being moved to Palm 1 things got much better. The air conditioning was not working but the staff had it repaired minutes after I brought it to their attention kudos to Michelle at the front desk and the engineering dept.
February 6, 2014
Rated 4 out of 5 by Shan23 Conveniently located
Our family had a very nice stay at this hotel. Decor is a little dated, pictures are deceiving;however, rooms were clean and quiet. Complimentary Internet and water bottles a plus. Conveniently located to Downtown Disney and many other attractions. Many close restaurants to choose from.
February 21, 2013
Rated 5 out of 5 by Cleary50 All Round Excellence
From being greeted by the Valets though to check in, bar & restaurant, the staff was exceptionally courteous and helpful. This coupled with the bright and clean reception area, excellent and stylish pool & bar area and clean functional rooms makes this a must stay when next in the area.
September 30, 2012
Rated 3 out of 5 by Acubed Unimpressed
I was on a business trip--was charged a resort fee of $16 dollars for what? I came in about 8:30 pm and left at 630 am the next day--you don't get the energy or feeling of a "resort"-the entrance and hallways seemed like we were back in the 50"s--not impressed with the appearance --
November 15, 2013
Rated 4 out of 5 by gilroy The hotel was great, the staff were extremely nice.
We truly had an enjoyable stay. From the moment we arrived, the valet parkers were so sweet. We ate at the Zest lounge, we had the pasta (Friday special) that came with salad/soup and dessert. The meal was fantastic, I would recommend that you try to have eat there during your stay.
October 14, 2013
Rated 5 out of 5 by JamesLV SPG Top Notch
I have stayed at quite a few SPG properties and have never been unsatisfied. My family simply wont stay anywhere else. That said, this was THE BEST stay we have ever had, from the moment we pulled up to the moment we pulled out. Thank you for you kindness and all around great time.
January 16, 2013
Rated 3 out of 5 by dq101710 Overcharged for a Disappointing Stay
The hotel was chartered by an event planner the entire weekend I visited. The events consisted of pool parties and evening functions that attracted many non-hotel guests. Due to this, I and many other hotel guests were forced to self-park in a strip mall parking lot 2 blocks down the street. The parking was not secure and the walk to the hotel in the late evening by an all-female group of us was not what we expected when we booked the hotel. To add insult to this, upon check-out, I was charged $10 per day for 4 days, for each vehicle for a total of $80.00!!!!! WHen I discussed this with the agent, she stated this was hotel policy and I had agreed to pay the $10 per day upon check-in. Simple as that! As to having to park 2 blocks away, she said, "Well, at least we had parking available for you." Not my idea of customer service, to say the least. I WILL NOT return. In addition, rooms were serviced as late as 5:30PM some days, due to the events taking place and the staff working in other areas of the hotel.
June 27, 2013
Rated 5 out of 5 by Abarbera511 Exc ellent
I would like a special mention for Ary who went above and beyond. I was by the pool with mu Autistic Nephew and Ary noticed that he was hot and brought over a drink for him,
This helps restore our faith in humanity...If there are employee awards she most certainly deserves one...
January 31, 2013
Rated 5 out of 5 by disneymeme EXCELLENT 5 night stay with pet
We will definitely visit this Sheraton again! Everything was simply WONDERFUL! The beds and pillows were very comfortable, giving us great nights sleep! Sheraton has really out done themselves with the pool area! Both kid and adult friendly! All of this luxury at a great price!
October 21, 2013
Rated 4 out of 5 by rob13 dirty room
The top bunk bed was filled with some type of crumbs when the covers were pulled down. It was like the maid did not check it because it looked like it was not slept in. Also they need to vacuum more behind the nooks and crannies of the bunk beds and behind tables and chairs
December 30, 2013
Rated 2 out of 5 by Jimison47 Services Below SPG Expectations
This facility has overhauled its pool area but has forgotten about customer service. What was once FREE parking will now cost you $10. And where there was once attention paid to customer service there has been a dramatic drop related to detail. Poor recognition to SPG status.
October 29, 2012
Rated 5 out of 5 by AJPROV Unexpected jewel of a hotel and resort
Service excellent. Room was clean, spacious with a lovely view of pools and grounds. Bell staff and reception desk people were superb. Great workout facility. Clean beautiful pools you can actually swim in if you so desire.
May 11, 2014
Rated 4 out of 5 by Starwood04 Good and Clean hotel
I only stayed here one night after a long drive. Overall it was very comfortable and they great air conditioning. However the smoke alarm started beeping randomly at 5 am and continued all morning
May 27, 2014
Rated 5 out of 5 by Eart32 GREAT STAY
For price this was an amazing stay. Staff was friendly and knowledgeable. Our room was clean and comfortable. Pool area was clean and very entertaining for the whole family. Will definitely stay here again. I suggest the older elevators get an update as they are quite slow.
August 2, 2013
Rated 4 out of 5 by SMH05 Room Not Ready
Our room was not ready until after 4pm the day of our arrival. The front desk informed us they would locate our party when our room was ready and they did not. We were told our room would not be charged for the daily resort fee due to our inconvenience, but we WERE charged.
August 12, 2012
Rated 5 out of 5 by MamaBear Surprised.
Renovation of hotel is very nice- better than expected. Clean, bright and lovely.
Children loved the heated pool in the 50 degree weather. (Even had staff playing with the kids)
Breakfast with Brenda (every morning) and the Balloon Man (Saturday morning) was a treat.
December 23, 2012
Rated 4 out of 5 by NOLADEE The hotel was comfortable!
I enjoyed my weekend stay as I was in Orlando for a conference. However, I found the staff at the hotel to be the greatest asset! The front desk staff, doormen and room service staff were SUPER friendly and I would recommend the hotel because everyone was so helpful!
January 14, 2013
Rated 5 out of 5 by DisneyMom521 Business and Pleasure
We were in town for a conference and to take the kids to Disney. The Sheraton was clean and the staff was friendly. This was an exceptional experience. The shuttle service to Disney could use a little work and the drinks were expensive but everything else was great.
February 21, 2013
Rated 3 out of 5 by KRamirez Ugh!!!
It seemed doomed from the start but let me point out the good aspects... Awesome poolside with slide and kiddie area. We liked our rooms and the beds were quite comfy. Now on to the problems: 1) Staff member couldn't find our reservation upon check in. We were two families and it took her at least 40 minutes to get us our rooms only to find out that she hadn't given us a room with pool view which we paid for. 2) She initially quoted us different rates than should have been already reserved and upon check out our totals were different than we were told. And even though both families had the exact same rooms side by side and stayed the exact same amount of days, our charges were different. When it was pointed out, they charged us even more stating that the taxes hadn't been included, but at least our totals were the same now :-\. Considering all we had been through with them at this point, we should have received some sort of compensation. 3) Even after having requested that the points be added to my account for our stay, we still had to point it out upon checkout because they forgot to update it and even now I'm not sure I received all the points I should have. 4) Checking my bank account today and realized that I was billed THREE (3) times!!! for the stay! This is what we are most upset about! We provided 2 separate cards, one for each family and I WAS BILLED 3 TIMES!!!! even after double checking with the person upon checkout AGAIN!!! Now I am left with the hassle of calling to have the extra 2 charges removed from my card and corrected. Awful experience! Took away the entire awesome feeling we were having with regard to the hotel. The staff seemed nice but untrained. Very disappointed and am not sure if I would stay here or recommend anyone else to do so if this is the hassle that we will receive.
July 28, 2014
Rated 5 out of 5 by Paul35 Best staff around
I staying at the Sheraton Lake Buena Vista for a week and was extremely pleased with the friendliness, professionalism and all-round excellence of all staff. The excellence of the staff at this hotel made my stay. I would highly recommend this hotel.
March 12, 2014
Rated 5 out of 5 by Debb57 Amazing Staff!!
We just spent Oct 8th through Oct 22 in Florida and 8 of those nights were at the Buena Vista Sheraton.
I must say that the employees at the Sheraton were so polite and helpful each and every minute of our stay.
Usually you might have someone who goes above and beyond ,but everyone ,really ,everyone! that we came in contact to during our 8 night stay was so genuinely helpful in an extremely warm hospitable manner.
We were there for the 2013 International Conference Oct.18-20.
Representatives were there not only the US but many different countries.
The hotel staff was quite tolerant of our
very late night social hours! and I am extremely grateful for that. We do not have this opportunity but twice a year.
The housekeepers were so amazingly sweet! Please Thank them for keeping my coffee stocked!
I traveled from Oregon with my husband and my granddaughter and was pleasantly surprised by the quality of service that we experienced.
You are very fortunate to have such wonderful people on your staff!
November 11, 2013
Rated 5 out of 5 by pedro52 Renovations are great
I love this hotel for many reasons. Location, service, convenience and comfort. The Sheraton Lake Buena Vista is in a perfect location not only for the theme parks but it is within walking distance to dozens of great restaurants. I will definitely stay again.
July 30, 2012
Rated 3 out of 5 by Joey Security
The outer door to our building was not locked at night. As two single females we did not feel totally secure at night.
Also - I loved having the transportation provided to the parks, but the pick-up and drop off location was remote and there was no seating.
April 26, 2013
Rated 5 out of 5 by NolaMom2 No Surprises
The hotel was really nice. My room was exactly like the picture , so there was no surprises. I plan to return again whenever I am in the area again. The kids loved it. The food in the hotel's cafe and pool side bar was also very good and service was great.
June 23, 2013
Rated 5 out of 5 by PACharlotte Can't wait to stay here again in February 2013!
Everything about this hotel is top notch - location, convenience, amenities, food and beverage and accomodations. And the attitude of the staff is far and away the best I have ever experienced. From start to finish, every employee made me feel like a VIP.
January 9, 2013
Rated 2 out of 5 by Deb17 Average Hotel
I thought for where it is and what it is, when you add in the resort fees $10, and then $10 for parking you are better off staying in a closer hotel. I didn't like the area either. Should have stayed right in Lake Buena Vista or in the park for the money
May 17, 2012