Rated 4 out of 5 by JackieD Great for Families
From check in to check out, the staff was so pleasant to deal with. The pool and pool bar were fantastic for everyone in the family. The breakfast buffet was superb!
December 18, 2014
Rated 4 out of 5 by Soapguy It is what it is, the old safari with a new paint job
I laugh when I read the comments people make here. I am a SPG lifetime Plat. Member Been staying here since my kids were little.
My wife and I still come back 15 years later because the rooms are clean, the resort is close to everything and some staff are outstanding.
For what you pay or the points required if you are staying as a SPG member this is a great value.
Yes the air conditioning rattles, but it works
Yes it's loud in the pool or the halls, your at at hotel close to Disney resorts what were you expecting
It's clean and cheap book it and enjoy
December 8, 2014
Rated 5 out of 5 by BigBill Expectations Significantly Exceeded
I was extremely surprised at how well-run and accommodating this hotel was. It is an older building, lacks many suites, but is in excellent shape and is very well-run by excellent staff. It was among my most pleasant solo stays I've had. It was Thanksgiving weekend and there were a lot of families with kids,all well-behaved, excited at being at WDW. The Resort fee included WiFi for everyone and transport to the park, excellent there. Very nice courtyard with pools for the kids in safety and all that. Fantastic value for a family.
From my standpoint as a solo Platinum Guest, I received among the best and most sincere welcomes and accommodation at one of the more modest properties. Everything I had intended to ask about was offered straightaway. I was there to meet friends from abroad and I was close to good roads, eateries and all the rest.
Yes, this hotel is relatively modest, but the people make the hugedifference.
December 3, 2014
Rated 5 out of 5 by GB930 My home away from home
This hotel is deceptive...from the outside it doesn't look like it would be the outstanding hotel that it is. The rooms are very nice and so is the lobby area. The pool is so wonderful you could just stay there for a few weeks. The staff took such great care of me while I was there...which was an extended stay. Victor always had my breakfast ready for me...and my dog. All the front staff was excellent...Kenzo and Jonathan to name a few. While I'm not an overly formal guy I still do appreciate excellent service and this hotel does service right. Even the men who worked in the little food mart were so nice and helpful. I was there for almost a month and during my checkout there was an issue and Brandi, (one of the managers there) was so very helpful, understanding and honest.(My dog loved her and she's a great judge of character). I appreciate the way things are done there and I look forward to returning next month for the holidays. Get a room near the pool and the kids, young and old will have a great time!!! Close to Disney and restaurants, outstanding staff and grounds. Great job everyone!!!
November 30, 2014
Rated 4 out of 5 by Suzan88 Close to many attractions
Easily accessible to Walt Disney World, Seaworld, Universal Studios & close to Downtown Disney. Clean hotel, nice pool area with full outside bar.
November 23, 2014
Rated 4 out of 5 by PHNS625 Friendly staff
I had to tell the front desk that I was an SPG card holder...no one asked. Smaller meetings rooms too noisy...they are between the restaurant and the kitchen.
November 20, 2014
Rated 5 out of 5 by Ike61 Great time
My wife, grandson was there for him to visit the amusements parks. We stated at the resort but we were having so much fun we decided to stay two more days. We booked a two night stay and we had a great time. The only different between here and the resort was the size of the place. Everything else was just the same.
November 20, 2014
Rated 4 out of 5 by Wali Friendly Hotel
The hotel is suitably located to several amenities and restaurants especially to travellers without own transport. The room prices are comparable with similar hotels.
November 18, 2014
Rated 4 out of 5 by Sammylee Close to Disney Attractions
Hotel is modern, clean with attentive staff.
November 16, 2014
Rated 4 out of 5 by n1177 Great hotel
We stay in this hotel every time we come to Florida. We particularly enjoy the pool area. It is good value for the money!
November 15, 2014
Rated 4 out of 5 by Flyingtailor Great service
Love the new look of this hotel bright clean and very relaxing. My check in was awesome the young lady who helped me was so helpful and courteous I wish I had remembered her name.
Anyway service was great my only pet peeve was the low flow showers and shower handle.
November 11, 2014
Rated 5 out of 5 by fernley14 GREAT EXPERIENCE
As I thought, everything was in perfect order from check-in thru check-out. Everything was of the highest quality, especially the people.
November 10, 2014
Rated 5 out of 5 by conig4 This Hotel met all our expectations..
From the great location to parks,restaurants, the room accommodations, the quality of the food at hotel restaurant, the guest service from the front desk staff, the room staff and wait staff, this hotel met and went beyond our expectations..Special thanks to Julian,
Hector,Nathan,Kenzo for your wonderful guest service...We look forward to returning real soon...
November 7, 2014
Rated 5 out of 5 by Era66 Mrs Kenzo hotel checkin.
I would like to thank Mrs Kenzo for providing fantastic service. It was my wife's birthday the weekend I was at your hotel and Mrs Kenzo sent a Birthday cake to my room. My wife was so surprised and happy for the lovely touch. Mrs Kenzo made my family feel very special. I will be staying at your hotel again. Also, there was a problem with my hotel bill and Mrs Kenzo corrected the issue. Mrs Kenzo is an asset to your company.
November 7, 2014
Rated 5 out of 5 by Carl2356 Great Customer Service!!!
I had a great stay at the Sheraton. I can say that the customer service here is beyond amazing. From check in to check out, my every need was met. Most of all the valet guys were excellent. No matter what the request was, they found a way to accommodate my needs. Not sure what you guys are putting in the water down there but keep it up!
November 3, 2014
Rated 5 out of 5 by Nova1 Very Pleased
I am a professional working in the area. I was apprehensive due to the location being very close to Disney. I found your hotel very comfortable and well suited to the professional traveler. The room was clean, and the hallways were quiet. The staff was very professional and accommodating. The grounds were beautiful. I am extremely happy with my decision to stay at this hotel. Thank you.
November 1, 2014
Rated 5 out of 5 by DrooS Amazing Service
This hotel has some of the best service of any Starwood property I've ever stayed at. The hotel by itself is a great hotel but the service brings it to Excellent. This is my number one choice for the Orlando area.
October 28, 2014
Rated 2 out of 5 by DennisW19 Poor Example of a "Resort" Hotel
Please see my comments below.
October 27, 2014
Rated 4 out of 5 by Amaruk58 Great Service
The service is exactly what I expect from a Sheraton property. The staff is very friendly and extremely helpful. At check in Kenzo is the type of front desk staff that keeps me coming back the SPG hotels. The bell service was at my hotel room waiting for me with my family’s baggage. The pools are very nice and clean. The rooms are very spacious with a very comfortable bed also very clean. Only downside to this resort is its location if you are looking for a hotel that is walking distance to downtown Disney this not the one for you however if you are like me and prefer to drive instead of riding the buses you will not be disappointed.
October 25, 2014
Rated 5 out of 5 by Gingerbard Took great care of me and my dog!
I drove up here from South Florida because I was running the Disney Princess half-marathon. I was greeted at the door because I had the dog. Bard is an English bulldog and is very sociable. As soon as the lobby staff started to pay attention to him, the ham was off and running. Check-in was seamless as always and my status was recognized. I got an upgrade which was wonderful considering how crowded the hotel was. I got help up to the room because Bard's crate is heavy which was great. The front desk staff advised me to speak with the valets and bell hops to make sure Bard was walked which I did the next day. They pretty much fought over who was going to walk the dog first!
I got back from a busy day at the park to find Bard completely passed out in his crate. The valets had him out most of the afternoon and I gather the office staff pitched in as well.
The morning of the race, the front desk staff was nice enough to take pictures of me and my best friend in our outfits. They assured me someone would walk the dog so I didn't have to worry about hurrying back from the race.
I got back from the half-marathon and even though the restaurant was closed for breakfast, someone from the front desk raced in to ask the chef for one more breakfast since I had run the race. Best post race meal in a while.
While the parking is a bit tight and sometimes the pool gets rowdy at night, I love this hotel. I travel 10 - 11 months a year and know that a hotel is defined by its people and its service. Looking forward to coming back in December!
October 22, 2014
Rated 5 out of 5 by NKV1404 Great location and pool
This hotel has a great pool and the location is very convenient!
October 20, 2014
Rated 5 out of 5 by Aly27 Great Hotel and Staff
Great Hotel and Staff. Front desk and Valet was great!
October 20, 2014
Rated 4 out of 5 by mcaa business stay
for a FL resort gardening need some upgrades overall, also on street side to protect rooms from street noise and green shade the parking lot
October 15, 2014
Rated 5 out of 5 by Kathya46 Love the hotel
We had a great time and wished it could have been for more that one night.
October 14, 2014
Rated 4 out of 5 by toomutsch60 This hotel always makes me feel at home
I am always treated like family. When I checked in Erick went throught he check in procedures and verified I was staying for one night. I said I'd like to stay two nights but I didn't hink that was a possibility since Becky squeezed me in for this reservation. Becky noticed me checking in and assured me there was no problem with the additional night. AJ, Enrique and Gary are always cordial and accomodating in your restaurant lounge areas. I saw Durcee and Elizabeth who always have a great big smile when welcoming me. Your staff are second to none!!
October 8, 2014
Rated 4 out of 5 by raaron30 Great Service & Staff
I was amazed by the outstanding service
September 29, 2014
Rated 3 out of 5 by twinbliss Air Unit too loud
We only stayed at this hotel overnight before leaving Orlando the next day and it was rainy so we did not get to use the pool although it looked cool. The room was nice and clean but the in room air unit is very loud and I was not able to sleep with it constantly turning on however it was too warm to leave it off
September 21, 2014
Rated 4 out of 5 by Bear Great place for families with children
This is an an ouitstanding location fro families to stay when visiting the Orlando area attractions.
September 15, 2014
Rated 5 out of 5 by Kathy25 Great Staff
The staff was very friendly. Was checked in by Kenzo and she went above and beyond my expectations. Any questions that I had she was always willing to assist me and she was very informative.Would definitely recommend this hotel.
September 8, 2014
Rated 4 out of 5 by JJGKLH Renovations Great, Ongoing Construction Not So Much
I recently spent five nights in this property. Despite being on the older side, the extensive renovations are in process of bringing this property up to a solid value-priced tourist / family class hotel. Our junior suite had been renovated already and it was clean, tastefully decorated, and clearly new all around. Comfortable bed, nice furnishings, etc. That said - my only challenge here was the daily sound of the ongoing renovation work. I understand it has to be done, but some accommodation should be made to guests when there is jackhammering nearly the entire day. My kids needed a break from the theme park scene, but the hotel pool was rendered basically unusable by the brutal construction noise. Perhaps management should offer a free arrangement to use the pool at a nearby hotel (there are hundreds!) on heavy construction days. So I'd recommend the property overall, but it'll be better when renovations are fully done and if you're not sure, check with the hotel before booking.
September 7, 2014