Rated 5 out of 5 by SusanandBob Beautiful Views of the Manhattan skyline
This hotel was easy to get to, and access to Manhattan was fairly easy either by car, bus or water taxi. Addie at the front desk was extremely friendly and helpful during our stay which included multiple unplanned extensions. The suite was spectacular with a great view of Manhattan. The club lounge was nice, though breakfast selection was disappointing.
August 24, 2014
Rated 4 out of 5 by lm927 staff
this is a great hotel. staff is always friendly. it take a longer than expected time to check in
August 22, 2014
Rated 2 out of 5 by joemar92 expectations Ignored
this hotel fell short of my expectations when staying at a hotel associated with the Starwood brand.i would expect that when something is going on in the general area of the hotel that might disturb my stay that i would be notified prior to booking that hotel or at least upon check in. a building was recently demolished and a rather noisy clean was taking place at an early start daily. the morning after our first nights stay a call was made to the front desk at approximately 8am with a request to be moved to another room, the clerk (Ashia) said that she would look into the possibility of moving us and call back. i waited in the room for 45minutes. the call never came, not that day or the following 2 days of our stay. this matter is very disappointing and not at all what i expect from anyone employed by Starwood. As property owners through Starwood Vacation Ownership this is something that i would never expect and the negative experience will last quite sometime. please ensure that the General Manager at this hotel gets back to me promptly.
August 20, 2014
Rated 1 out of 5 by frustrated17 The hotel needs major renovation
There was a bug in the bed which I brought to the desk.
The shower didn't work
The mattess seriously sloped down on one side- so much so that in the middle of the night I slid out of bed.
Room smelled musty.
Table in the lobby looked old and was all
scratched and chipped., etc, etc, etc.
August 19, 2014
Rated 1 out of 5 by flg728 Horrible Experience
We reserved a room with a pull out sofa as we had 2 adults and 2 children. Having reserved this previously and not getting it I called to make sure we would have a pull out sofa in the room. The staff member had no idea why I was calling and kept asking me what kind of bed I had in the room and could not find my reservation. She finally transferred me to a manager and everything was sorted. Then the check in person could not tell me if my room had a pull out sofa because he was not familiar with all of the rooms!! So after reserving a room for 4 people, calling, and then discussing that we needed a pull out sofa, why would we not have the bedding for this sofa?!?! When we called down to have the bed made up, there was no apology. After waiting for some time, the phone rang that we had a do not disturb sign on the door and the staff member did not want to knock? So you phoned! We were so confused, we called to have the bed made, of course they should knock!! The cherry on this horrific stay was that the kitchen was not in full working capacity, so we were unable to have room service Sunday evening. It was an expensive stay, too bad the quality did not match the price!
August 20, 2014
Rated 5 out of 5 by Felicia40 Great Experiance
Your staff truly gave great customer service. Dominic has a unique personality and professionalism. I will be returning soon, and will always be stay at the Shearton.
August 18, 2014
Rated 4 out of 5 by joanie15 Great room
Great room and comfortable bed and sitting area. loved the 2 tvs great place
August 18, 2014
Rated 5 out of 5 by Jdog Recent visit
When we come back, we are staying here!
August 17, 2014