Rated 5 out of 5 by Andrea8888 Great way to visit New York
If you want the comfort and cost of a suburban hotel with the convenience of a being close to NYC, this is the hotel for you. The ferry comes often and is very quick and brings you to 39th Street. It's easy to grab a cab or bus from there or walk to your destination. My kids loved the ferry ride and the city views. I would stay here again.
April 1, 2013
Rated 3 out of 5 by LVMJ Weehawken Sheriton
The room was clean and the bed was very comfortable, but there was NO extra blanket or bedding of any kind. There was some noise from sirens, but it was quieter than many New York hotels. The forced air heating made the room so dry that my sister [in a different room] and I both woke up with bad headaches. The newly refurbished rooms are prettier than before, but no longer practical for sharing with an extra adult. The restaurant's food was very mediocre and it's service was sometimes very slow. It would have been nice to have an additional place for a quick coffee and sandwich or simple snack. The Hotel's location was good and prices were reasonable for the New York area.
December 3, 2011
Rated 1 out of 5 by madonna Unfriendly staff, rooms not maintained
This was my 5th consecutive week staying in this hotel. Every week it seems to get worse.
1. The staff doesn't look up or say hello when you walk by. After four days, the only time sometime noticed me is if I stood in line at the front desk.
2. The televisions in the rooms do not work. I have called maintenance every week about this issue, and finally this week was told that the company that installed the HD did a bad job and it doesn't work properly in any room. I was told there are a limited number of non-HD channels that 'should' come in fine.
3. I needed to change rooms because the first room had the thermostat ripped of the wall.
4. Three out of the five visits (again, all consecutive weeks), the rooms smell of smoke terribly. It's clear that they attempted to deoderize the room, but that just doesn't work. They smell of smoke and it is foul.
5. The hallway to between the buildings leaks. When it rains, the windows leak causing puddles on the floor. I point this out because I have noticed it multiple times over multiple trips - and nobody is doing anything except putting a caution sign and towels around.
6. The beds and pillows are incredibly uncomfortable. The beds are clearly old as there are indents from where people lay on them. It makes them lumpy and unlevel. The pillows are mush and provide zero support. I always wake up with a pain in my neck.
It's not like this is the only hotel in the area. With such competition, and with the brand of SPG I expect so much more.
July 18, 2014
Rated 5 out of 5 by CG55 clean comfortable rooms with helpful friendly staff
We had a blast. three girlfriends just meeting for a catch up. Hotel staff made resi for dinner and we were treated like royalty. All staff were always friendly and willing to go beyond the call of duty to keep us happy. Great value!!
March 25, 2013
Rated 5 out of 5 by ToyPianoMan Home away from Home
Excellent Staff that pays attention to the details. Great Views of New York with easy access to the city by Ferry.
Great food in the bar /restarant
New Gym with the latest equipment.
What more can you ask for!
February 20, 2012
Rated 5 out of 5 by TDD70 NYC Trip
The hotel (building, grounds, rooms) were all clean and well kept. The view of Manhattan is amazing and exactly as posted on this location's website.
December 19, 2012
Rated 5 out of 5 by lola989 pleasantly surprised
great property!!! wished i had more time to stay besides the one night...Ji at Front Desk was extremely friendly and helpful. thank you!!!!
December 21, 2012
Rated 4 out of 5 by NYCtoNJ Comfortable stay in Jersey
I live in Manhattan and stayed at this hotel for a wedding nearby. Hotel was very easy to get to from the City, rooms were comfotable and spacious.
July 14, 2014
Rated 2 out of 5 by flip202 Disappointed
The location and view were fantastic but I was very disappointed in the room service. One of the 3 nights our room was made up. The other 2 nights the service consisted of clean towels, coffee replacement and having the trash emptied. Did not realize when I booked the room that you had to pay AT & T 9.95 per day for Wi-Fi service in your room. Should have brought my iPad. The hotel claims to have high speed internet access in public areas (complimentary). That service wasn't working. Several times I stood in line at the front desk to get assistance . Staff admitted the system was having problems.
September 11, 2012
Rated 5 out of 5 by Fernando2 Very good hotel
Hotel has great features, nice view to the Hudson River. etc.
July 14, 2014
Rated 5 out of 5 by cajunladies7 Home away from home
Easy access to New York. Our stay was 7 wonderful days. Went to New York every day with no trouble. Room was a great size. The only request on the 10 floor breakfast lounge need some salty foods all were sweet items to pick from. All the people we met were great. Will stay their again.
July 11, 2014
Rated 5 out of 5 by whunnoi Comfortable & impressive views
My room was really comfortable. I am impressed by the size of the room and the view of Manhattan from my even- numbered room.
July 13, 2014
Rated 3 out of 5 by LLLBna Needs someone to teach them customer service
Phones in room never charged, staff knock on door while d&d is on, call your room when you are trying to sleep. Not impressed!
July 12, 2014
Rated 3 out of 5 by Twinsohboy The Ferry makes this Hotel
The Hotel is situated nicely on the waterfront and has some awesome views. The best thing this hotel has going, is that is has the ferry right outside their door. So if you need to travel over to New York, this is a great place to stay for that reason.
July 10, 2014
Rated 1 out of 5 by regis09 Hotel needs improvement
Checking in to a Starwood preferred guest floor- ice machine not working and vending machine out of order. Two floors to find an ice machine that worked. Second day took out vending machine and let the space open looking ugly and very dirty with cracked tiles Shower had no water power It was like a hose dripping water-very poor.
Very unprepared for getting the hotel up to standards for New Years Eve guests. Remote control for 2nd TV out of batteries so had to request a new remote. This was not what a call a preferred guest hotel. I would prefer to go else where!!!
January 3, 2014
Rated 5 out of 5 by PaulMar101 My favorite hotel
I have been staying at this hotel on a regular basis since 2002. The rooms are very spacious and clean, especially the bathrooms. The location is great and handy to NYC without the high daily rates. The parking is free and the NY Waterway ferry to NYC docks just a few feet from the front entrance. My only criticism is having the pay $9.95 a day for wireless Internet per device, With travelers now carrying multiple devices, this policy should be changed.
April 28, 2014
Rated 5 out of 5 by ibop The view from our panoramic room was dazzling
Our stay was delightful. The room was beautiful and comfortable. We ate the buffet breakfast and it was delicious and plentiful. I highly recommend this hotel and will stay here again.
May 19, 2014
Rated 3 out of 5 by Bensgirl This is a nice hotel
The location is good - easy access from the Light Rail and NY Waterway. I had a very late check in and the gentleman at the front desk was extremely pleasant and helpful. The rooms are spacious - lots of empty space which at first seems strange but after a day of business meetings was very much appreciated. The only negative experience I had was that I requested an additional set of towels at noon and never received them. Room service was VERY good and timely. The bed was ultra comfortable and I had a great night's rest. All in all, it is a lovely hotel.
December 19, 2011
Rated 3 out of 5 Some improvement needed
Overall, the hotel was adequate. I was surprised that they had no store in the hotel, since airlines make it impossible to carry bath items needed. The desk clerk on the second day didnt even look at me as I was asking him questions, although he was not rude to me. I feel eye contact is necessary in customer service. I felt I had to sort of "feel" my way around, as the help seemed to be understaffed. I was impressed on the cleanliness of the hotel....much cleaner than some 5 star hotels that I have been in. Great job in regards to the cleaning staff!!
June 19, 2013
Rated 5 out of 5 by NYYanks527 Great Property!
It's not too often that I am surprised at a Sheraton, but this hotel certainly exceeded my expectations. It is a jewel and I am definitely returning in the future. I usually stay at one of the other Starwood properties in the immediate area.
The hotel is easy to get to, has a great location on the river and the staff is outstanding. My room was excellent, the property has a lot to offer, the restaurant was great, Club Room is very nice, and the fitness room has all you need.
I received an upgrade, choice of amenities and awesome service. Great job!
July 3, 2012
Rated 5 out of 5 by WeddingGuest240 Room 240 noisy A/C in Weehawken, NJ
The air conditioner in Room 240 was incredibly noisy, making all kinds of rattling noises, and at times sounded like a heavy rainstorm hitting the windows, but it was not raining outside. We got back to our room after midnight after a wedding, and did not realize how noisy it was getting until trying to fall asleep. We did not call the front desk at 1:00 a.m. Your survey asks about SPG Recognition -- I am a member and nothing was said to me upon check-in.
June 30, 2014
Rated 3 out of 5 by Michael LHYC hotel
Very good location, easy to get to New York city by ferry or bus.
Room: very old carpets, smell is terrible, even in cold weather needs to keep air-condition on to kill smell in the room.
We stayed for 10 days, same problem even after on the 2nd day we had asked reception to do something about it. Nothing was done.
Room: Noise - you can hear how people talking next door without even trying.
Room we stayed is next to a ice making machine - do not want to recommend to anybody, all night noise and very loud.
No mini bar.
When you put sign on the door - Do not disturb - any way room service going in the room ( they can not read or they do not have proper training)
Going for the breakfast - small breakfast menu and half of the items is not available.
May 29, 2013
Rated 3 out of 5 by JL73 Room is nice, but watch out for the Internet.
Stayed for one night and the room was clean and comfortable.
My biggest complaint is with the Internet. I was told when I checked in that Internet was free in the lobby area, but there would be a $9.95 charge in the room.
I was disappointed that the Internet wasn't free for SPG members, but I was angry when I got the bill next day. I had 2 $9.95 charges because I used my device and my brother used his own device. That wasn't explained when I checked in. I thought they would refund me for one charge, but they told me that's the way it is.
April 8, 2013
Rated 2 out of 5 by jb2817 Substandard for the price
Overall I was very dissapointed with this hotel. I stayed here for the parking availability and ease of access to NYC. On arrival, I had to pay a fee a night for parking. Would have stayed elsewhere had I known. Internet was also charged for and went out for one entire night. This hotel is a rip off. Other hotels in the Jersey side of the Hudson with access to NYC are just as equal or better than this place. Two TV's in the room, however the remotes did not work even after getting the batteries changed. Chamber maid was at the door at 8am trying to clean the room. When we asked her to come back. She later on slid a form under the door stating that the room would not be cleaned today unless we contacted the desk. Will never stay at a Sheraton again.
July 13, 2012
Rated 2 out of 5 by Cath729 Hotel in need of repairs
None of the ice machines worked...checked floors 4 and 5 and nothing. The tub fawcett was practically coming out of the wall. TV in bedroom didn't work. Hotel just seemed to be a bit worn and beat up.
July 6, 2014
Rated 3 out of 5 by Bernie123 Great view of NYC sykline, not business traveler friendly
The location is great. Beautiful view of the New York City Skyline and great local restaurants but the hotel is really lacking in many key areas that are unattractive to business travelers.
(1) No coffee available before 7AM on weekday! We tried getting it via room service but they said it was not possible, no coffee shops nearby. Hotel should provide coffee (for free or purchase) for early risers.
(2) Service in general was unhelpful. Was not business friendly. Could not find soap and shampoo in room. Reception did not have spare tooth brushes and tooth paste. No one would help call for a taxi. Not a very can-do / positive atmosphere. You are on your own.
With that said, good location in terms of beautiful view of the water and easy access to New York City.
May 10, 2013
Rated 4 out of 5 by CharlyArgentina Great Hotel !!
I always stay at this hotel when I travel to New York . It is my favorite hotel in the area.
I stayed here a dozen times in the last 3 years and I always was treated very warmly at check-in.
The staff is great , very professional and always ready to help you.
The location is excellent for those who are visiting NYC ; there are many options to go to Manhattan , bus , ferry , or a combination of train / NJ PATH . The concierge will give you a hand in whatever the way you choose.
The rooms are always very well appointed and in great condition. The bathroom was nicely remodeled and the bed is very comfortable.
If you can , take the advantage of the room with NYC skyline view . It's an amazing view . It's worth every penny.
I hope you enjoy your time here like I did.
October 27, 2011
Rated 3 out of 5 Left a bit to be desired
Overall had a good experience at Sheraton Lincoln Harbor. Room was clean, staff was nice. Was disappointed with two things- no mini fridge in room and no complimentary breakfast. I brought champagne for my first wedding anniversary and was surprised no fridge to be found. Also, having paid quite a bit for the room and parking, would've felt less guilty about this splurge had I received any sort of perk, such as breakfast, as many hotels offer at no cost. It's the little things that really could enhance one's experience!
June 17, 2013
Rated 4 out of 5 by Coach104 Work hard to make guests feel good.
Comfortable accommodations with staff members that have been trained to deliver good customer service, convenient location to NYC and great views from rooms.
July 5, 2014
Rated 2 out of 5 by MMDD Never Again!!
We could not check in on time because of some preferred customer!!!! But they didn't mind charging my credit card!!!! They just pushed us aside and said they would call when our rooms were ready.. It is now december 5th still waiting for that call. We had to chase the cleaning lady down to have her get our rooms ready on two different occasions .. We were not even directed to the bar for a complimentary drink or anything.. Plus we tried to get a drink and the bartender acted like we were bothering him!!!!!!! Mind you we had three rooms 5
adults and 7 children and a show to get ready for and they could have cared less. My key didn't work in the lounge
and neither did the wifi that we should of been able to use. I was not a happy guest and will never stay here again!!!!!!!!!!!!!!!
December 6, 2012