Rated 1 out of 5 by madonna Unfriendly staff, rooms not maintained
This was my 5th consecutive week staying in this hotel. Every week it seems to get worse.
1. The staff doesn't look up or say hello when you walk by. After four days, the only time sometime noticed me is if I stood in line at the front desk.
2. The televisions in the rooms do not work. I have called maintenance every week about this issue, and finally this week was told that the company that installed the HD did a bad job and it doesn't work properly in any room. I was told there are a limited number of non-HD channels that 'should' come in fine.
3. I needed to change rooms because the first room had the thermostat ripped of the wall.
4. Three out of the five visits (again, all consecutive weeks), the rooms smell of smoke terribly. It's clear that they attempted to deoderize the room, but that just doesn't work. They smell of smoke and it is foul.
5. The hallway to between the buildings leaks. When it rains, the windows leak causing puddles on the floor. I point this out because I have noticed it multiple times over multiple trips - and nobody is doing anything except putting a caution sign and towels around.
6. The beds and pillows are incredibly uncomfortable. The beds are clearly old as there are indents from where people lay on them. It makes them lumpy and unlevel. The pillows are mush and provide zero support. I always wake up with a pain in my neck.
It's not like this is the only hotel in the area. With such competition, and with the brand of SPG I expect so much more.
July 18, 2014
Rated 5 out of 5 by Lawrence20c Favorite Hotel in this area.
We like this hotel and always stay here when we are going to Manhattan, NY. It is not in NY but NY is 10 - 15 minutes by Ferry or Bus, and they have a huge park- yourself lot if you drive to it as we do.The hotel is perfect and priced right the staff is friendly and helpful. To me nothing else matters beside what I have written above but they offer more..
July 16, 2014
Rated 5 out of 5 by Fernando2 Very good hotel
Hotel has great features, nice view to the Hudson River. etc.
July 14, 2014
Rated 4 out of 5 by NYCtoNJ Comfortable stay in Jersey
I live in Manhattan and stayed at this hotel for a wedding nearby. Hotel was very easy to get to from the City, rooms were comfotable and spacious.
July 14, 2014
Rated 5 out of 5 by whunnoi Comfortable & impressive views
My room was really comfortable. I am impressed by the size of the room and the view of Manhattan from my even- numbered room.
July 13, 2014
Rated 3 out of 5 by LLLBna Needs someone to teach them customer service
Phones in room never charged, staff knock on door while d&d is on, call your room when you are trying to sleep. Not impressed!
July 12, 2014
Rated 5 out of 5 by cajunladies7 Home away from home
Easy access to New York. Our stay was 7 wonderful days. Went to New York every day with no trouble. Room was a great size. The only request on the 10 floor breakfast lounge need some salty foods all were sweet items to pick from. All the people we met were great. Will stay their again.
July 11, 2014
Rated 3 out of 5 by Twinsohboy The Ferry makes this Hotel
The Hotel is situated nicely on the waterfront and has some awesome views. The best thing this hotel has going, is that is has the ferry right outside their door. So if you need to travel over to New York, this is a great place to stay for that reason.
July 10, 2014
Rated 5 out of 5 by KitchenSink great room
The best room in the hotel. We could still see the fireworks even if the show was on the Brooklyn Bridge.
July 8, 2014
Rated 2 out of 5 by Cath729 Hotel in need of repairs
None of the ice machines worked...checked floors 4 and 5 and nothing. The tub fawcett was practically coming out of the wall. TV in bedroom didn't work. Hotel just seemed to be a bit worn and beat up.
July 6, 2014
Rated 4 out of 5 by Coach104 Work hard to make guests feel good.
Comfortable accommodations with staff members that have been trained to deliver good customer service, convenient location to NYC and great views from rooms.
July 5, 2014
Rated 5 out of 5 by Referee62 This Hotel has a very freindly Staff.
This Hotel had both friendly and efficient service. We enjoyed our 4 day stay as we travelled back and forth from New York. It was easy access to the Bus or Ferry that is very close in proximity to the Hotel. It was a safe environment and a great view of the New York Skyline. My Wife and I highly recommend the Sheraton Lincoln Harbor Hotel!
July 4, 2014
Rated 5 out of 5 by Ricka59 Great location, very comfortable.
My only complaint would be about the complimentary breakfast on the 10th floor. Selection very limited, coffee very strong.
July 3, 2014
Rated 5 out of 5 by kaen liked the rooms
first time there will be going back
June 30, 2014
Rated 5 out of 5 by WeddingGuest240 Room 240 noisy A/C in Weehawken, NJ
The air conditioner in Room 240 was incredibly noisy, making all kinds of rattling noises, and at times sounded like a heavy rainstorm hitting the windows, but it was not raining outside. We got back to our room after midnight after a wedding, and did not realize how noisy it was getting until trying to fall asleep. We did not call the front desk at 1:00 a.m. Your survey asks about SPG Recognition -- I am a member and nothing was said to me upon check-in.
June 30, 2014
Rated 4 out of 5 by RLPF Great Weekend
Great Location and Very Good accommodations for the price!!!
June 26, 2014
Rated 5 out of 5 by cs1100 Location and people
The staff and location are outstanding. Everything is great except the AC units in rooms are loud.
June 26, 2014
Rated 4 out of 5 by RoNo14 Great Location
The ferry was so close and made access to the city so easy.
June 24, 2014
Rated 4 out of 5 by Hwsb Nice
We liked location, close to the ferry for access to Manhattan, and within walking distance of the nice village of Hoboken. We enjoyed walks along the Hudson especially. The food we ate at the restaurant was very good. The extra for the hotel lounge on the 10th floor was not worth the extra money. It is poorly furnished, awkward and not comfortable and the continental breakfast was marginal.
June 23, 2014
Rated 4 out of 5 by SayMyName Great location for Manhattan
This hotel has great access for day trips into Manhattan. The skyline views can not be beat. My son appreciates getting out of the noise of Manhattan, but being just a ferry ride away. This was our 2nd stay at this location. Our only complaint was the bedroom television was missing about 20 channels including local stations. When asked about it maintenance said an update was needed for about 30 rooms. Lucky us.
June 23, 2014
Rated 5 out of 5 by Kennethj Go there
comfortable, rooms spacious & clean, customer service in all categories was top notch
June 23, 2014
Rated 2 out of 5 by david190 the front desk staff needs to be nicer
at check in the front desk gentlemen was slow, rude and had to call the manager over to resolve a problem which occurred from the reservations dept. they gave me wrong information which caused a problem for me at check in. the from desk manager resolved the problem, however the front desk gentlemen was rude and nasty and told me i could not stay at the hotel.
June 22, 2014
Rated 5 out of 5 by Sheky Excellent views of New York.
Great board walk to enjoy the views of New York City landmarks over the Hudson River.
Easy access by ferry.
The winding corridor is a bit too long to the west wing.
June 9, 2014
Rated 5 out of 5 by lindlu Beautiful View & Restful
The location is perfect, across from Midtown NY, water front and very scenic.
The area is safe and there is a walking area outside the hotel as well as a fiery to see NY within 20 min door to door.
May 30, 2014
Rated 4 out of 5 by DonMc Ok
1) No shampoo
2) No Tea
3) No slippers
These were missing from my room
May 29, 2014
Rated 2 out of 5 by LindaTraveler bad nights sleep
The bed is right next to the ac. The room would get really hot and stuffy, I would throw off the covers, then the ac would go on (loudly), the room would get super cold, I would put the covers back on, the air would go off, the room would get super hot and stuffy again, etc. etc I probably woke up 4 times with this cycle. Terrible night's sleep. Everything else about the hotel was excellent. Great location next to NY Ferry.
May 23, 2014
Rated 5 out of 5 by Chuckt Great especially if you are attending shows at the Javitz
Hotel is top quality, staff is friendly and location is very convenient. Ferry to NYC is a few steps outside. Only thing that could be improved is the restaurant. Breakfast service was slow and you felt the server really did not want to be waiting tables. Food was excellent though
May 21, 2014
Rated 5 out of 5 by ibop The view from our panoramic room was dazzling
Our stay was delightful. The room was beautiful and comfortable. We ate the buffet breakfast and it was delicious and plentiful. I highly recommend this hotel and will stay here again.
May 19, 2014
Rated 4 out of 5 by RTB1 Great access to Hoboken and NYC
The rooms are very nice, the staff is great, and the night time view of the city is spectacular. Easy access to NYC and walk to great food in Hoboken.
May 14, 2014
Rated 5 out of 5 by csaswa Loved the location and proximity to NYC
Can't wait to return and stay a bit longer. Great location for NYC sights and NJ tax free clothes shopping !
Clean hotel, very efficient and friendly staff willing to assist in any way possible. Planning my next trip already
May 12, 2014