Rated 4 out of 5 by WeeStayed A Good Restaurant Needed
Your restaurant Masina Trattoria Italiana, offers nothing that I desire; like good food, service, bar service, cleanliness or price. Thank you for showing how to do a restaurant wrong. My stay at your hotel was very good. I am not sure what happened with your restaurant. My wife and I ate there two different times, the first we had dinner, were served very cold soup, al dente (also cold) spaghetti, a caesar salad with chicken and no dressing was on the salad when I ordered extra dressing I received Italian parmesan with I think honey mustard in it (nasty). Now the breakfast buffet is overpriced cold food and bagels from a package, when there are great bagel shops to buy from local how nasty, plates (wet and dirty) then stuff floating in my coffee, only to get a bill with the tip added in with just two in our party. There is just no other way to saying wrong, then to make a recommendation to eat at Masina Trattoria Italiana. (One note the staff I dealt with was very accommodating.) We also attempted three different times to use your bar. The first time slow service and mixes were wrong. Second time the bartender had 15 or more people using the bar and made last call early I thought 10ish PM which was fitting you could not get a drink from her anyway the bar should have closed. The third attempt was Monday night at 9:45pm the bar was closed only to see new guests coming in the door (just not smart) looking to get a drink
December 18, 2013
Rated 5 out of 5 by Jackie300 Great stay!
This is my second visit to the Lincoln Harb Sheraton and another great experience. A great alternative to driving into the city and paying too much for a small space. The rooms here are spacious, clean and comfy. The staff is upbeat and friendly. The hotel offers a convenient car service and access to the ferry is an amazing way to get to and from the city ( your ticket even includes a bus taking you to key points in the city for drop off ). I highly recommend this hotel
December 15, 2013
Rated 4 out of 5 by lincoln Repeat visits
Continue to use this hotel for my New York City work, this time bringing three colleagues with me. Rooms are nicely and recently decorated, everything worked and the city view is amazing. The breakfasts in the restaurant were very well done and tasted good. The front desk staff seems uninterested, not very friendly but not unfriendly. Strange. I received zero recognition for Platinum status and having made all four reservations. Still enjoy the ferry access to Manhattan.
December 13, 2013
Rated 1 out of 5 by jay1923 My latest stay
Front desk always seems to have a line for check in.
Desk staff did not recognize my Platinum status.
Restaurant would not seat me for breakfast. Asked to wait 15-20 minutes because 2 parties were coming in at 8am. Majority of tables were vacant. I spent $1000 to stay 3 nights and was not given any preference as a guest?
November 11, 2013
Rated 1 out of 5 by Tony71 Looks nice, but major service quality issues
The bathroom had an incredible mold/mildew stench that forced me to keep the door closed and spend as little time in there as possible. It really was unbearable and I have a hard time imagine any cleaning person not noticing it as a major issue.The fire alarm in the room was wrapped in plastic -- I assume to prevent it going off. The desk had gunk/grime along the front edge as if someone spilled something and it never got cleaned. The heater made a ton of noise waking me up at 4:30am each morning when it turned on. The USB ports on the desk power outlet didn't charge devices -- not sure what they were for, mabye the TV? It took two calls to the front desk and a trip back down to swipe my credit card a second time to get the WiFi working (which was $9 a day -- it should be complimentary like other hotels). They also had to scan it a third time when checking out to pay for the WiFi. The water served in the hotel restaurant was unfiltered tap water and was completely undrinkable - I was amazed they even served it.
December 13, 2013
Rated 4 out of 5 by CurtisG The Good and the Bad
I reserved two rooms, one via Starpoints for two friends. One for me -- a Panorama room. My friends thought their room was very nice. I liked my room a lot. For mine, both the desk and housekeeping were helpful. The room I occupied was wonderful with two exceptions. A room of this type should have a small refrigerator and while I think the hotel's commitment to green is commendable, the toilet was unnecessarily complicated. My only large complaint is that you billed my friends for two night and two cars parking when the only had one car.
December 8, 2013
Rated 5 out of 5 by blossom73 This hotel has two exceptional employees.
This hotel displayed a great deal of hospitality through their employees.I celebrated my wife birthday over the weekend and had the best room in the hotel with the panoramic view of New Jersey. I would like thank Addie Patterson and Victoria Lockheart for representing the Sheraton hotel so highly. These two employees went above and beyond to accommodate our stay at this hotel which offered a great view and an awesome restaurant to have breakfast .
November 27, 2013
Rated 3 out of 5 by Scott954 Great View of NYC
Limited television channels, not even regular CNN or Food Network.
Mattresses need to be flipped or changed out..
Massina restaurant is awful.Stick with just breakfast here.
Long waits at check in and check out.
December 9, 2013