Rated 3 out of 5 by dixpub Good location
ant depend on their transportation service and they only allow one company to service out front. I had a preset pick up and it did not happen. Be careful as the lemo service is a little shady... no its a lot shady.
August 4, 2013
Rated 2 out of 5 by mzlapi12 Front Desk Needs Attention
As a silver certified mystery shopper in the hospitality and restaurant industry, I will definitely say that the front desk lacked customer service skills. The TripAdvisor reviews were correct. There was an extremely long wait to be check-in. We reserved a AAA Club Level Room. The concierge insisted that we misunderstood the rate and were only entitled to a standard room with Club Lounge access. That was insulting. We had to show him what the email and rate said and ONLY THEN did he seek assistance from his supervisor. The bottom line was that the Club level was completely sold out and we WERE entitled to a club level room. They gave us $20 off of our original rate and free parking (which I also thought was included in the rate along with internet access). After waiting 30+ minutes with 2 small children, I was to exhausted and annoyed to go out for dinner. Instead we went out for dessert for our daughter's birthday. The room was nice. The view was spectacular, but the first impression via the concierge was less than stellar. Definitely not Starwood level customer service.
October 24, 2012
Rated 4 out of 5 by Duggle Nice hotel, but a little lacking
I was very pleased with the location of this hotel and the view, but I was let down by my treatment as an SPG Platinum member. I was "upgraded" from a King room to a Double room without my consent.
October 22, 2012
Rated 5 out of 5 by Loi2 wonderful location
We've stayed here four times and we love the 10 minute ferry ride to Manhattan. The staff is helpful and makes our stay very pleasant.
Also, it's a much quieter stay than in Manhattan hotels.
December 11, 2012
Rated 5 out of 5 by marie2013 Great Service & Rooms
Quick and easy check - in. Convenient parking. Great view. Nice elegant and clean rooms. Everything great except I was surprised there wasn't a fridge in my particular room. No biggie tho!
April 8, 2013
Rated 5 out of 5 by metaverse Fantastic
The front desk staff was fantastic; I don’t remember the name of the young man who checked me in made me really feel welcome. The location is awesome; the view of Manhattan is lovely.
September 25, 2012
Rated 5 out of 5 by Lou1965 Great Location - easy access to Manhatten
Wonderful hotel, with friendly staff. Room was very clean and quiet. Good restaurants are nearby. I would highly recommend this property to all guests.
March 16, 2013
Rated 5 out of 5 by PSS0213 Great hotel close to NYC
Great place to stay if you want to be close to NYC. Bus takes less than 10 minutes to get you there as long as it is not during rush hour.
January 1, 2013
Rated 2 out of 5 by Mike Worst TV picture ever
Unacceptable TV picture quality.
Noisy A/C unit - terrible rattles when it turned on and off and occasionally while running
May 9, 2013
Rated 5 out of 5 by JPeralta87 GREAT!!
Housekeeping staff was great!! FD staff was also very informed about the area and very helpful when I got lost in New York.
December 19, 2012
Rated 1 out of 5 by hannibal71 No hot water
The shower had no hot water. There was hotwater in the sink but the shower was cold. I was sick and this didn't help.
December 3, 2012
Rated 5 out of 5 by DavidV Great experience
The hotel staff were excellent and exceed expectations in every area.
January 13, 2013
Rated 5 out of 5 by 3shoppers Excellent hotel easy access to ferry to NYC
Hotel was very clean. Did not hear any neighbors in room next to us. Steps away from the ferry if you want to go to NYC, the bus from the ferry was easy to locate and was a quick ride to Macy's at no charge (for the bus), then to return to hotel just flag down a bus that says ferry and it will take you right to the ferry station. The light rail is only a few min walk as is the bus if you prefer to ride it. There are a couple of nice restaurants within walking distance as well. Only a few min drive if you want to go Carlos Bakery in Hoboken. There isn't a fridge or microwave in the room which would have been useful to have ,as we stayed 2 nights.
August 30, 2013
Rated 5 out of 5 by KenDee The hotel is in a great location
I loved this hotel and can not wait to stay there again
April 8, 2013
Rated 5 out of 5 by Seap Great location and access to NYC.
Always friendly staff, safe and convenient location.
April 10, 2013
Rated 5 out of 5 by MB22 Check in
There was no line for Platinum Starwood members.
December 17, 2012
Rated 2 out of 5 by CalBears06 Just stay in Manhatten instead
Here are my observations after staying at this hotel for about 12 nights over 4 separate stays-
Check-in: It's always a disaster especially around 6-7pm. Only two to three people would work the desk and usually they are stuck in long conversations with tourists asking about every nuance of getting into NYC and learning about the local area. They never staff the SPG gold/platinum desk. So expect to wait 15+ min to check in at peak time. No recognition of SPG, no mention of SPG amenities or lounge. Makes me wonder if they even have a lounge?
Rooms: Actually very spacious rooms with a seating area. A/C are old school units attached to wall and can get really loud if you're a light sleeper. Ran into two issues with the bathroom - one smelled like wet towels all day, the other the water pressure on shower head was terrible. Beds are comfy, but they still use the two flat sheets to wrap the duvet that's probably never washed.
Hotel Amenities: I never used the gym so can't comment on it, but I did try to order room service and they told me it'll take one to one-half hour. Totally unacceptable-considering it's a full service restaurant downstairs. Internet is extremely slow - don't expect to watch any Netflix. Even browsing the web makes you feel like you were on a old ISDN line.
Last Impression: Only saving grace is the hotel is right at the Weehawken Lincoln Harbor ferry stop. It's a 5 min ferry ride to NYC. Just remember last ferry that comes back is at 10:50pm and download the NY/NJ Waterway app for tix and schedule.
September 12, 2013
Rated 5 out of 5 by Sheky Excellent views of New York.
Great board walk to enjoy the views of New York City landmarks over the Hudson River.
Easy access by ferry.
The winding corridor is a bit too long to the west wing.
June 9, 2014
Rated 5 out of 5 by LFMEMA Breathtaking view of NYC
We were so happy we stayed at Lincoln Harbor Sheraton. The room was very clean, comfortable beds, updated bathroom. The view from our window was breathtaking ! I slept with the curtains open and stared half the night at the city lights . The staff at the front desk was very helpful with assisting us with transportation options for us. The location of this hotel is a two minute walk to catch the NJ transit bus, which is an inexpensive ride to the New York Port Authority station. The ferry is another option, which will pick you up right outside the hotel. If we ever get another chance to visit NYC, we would book another stay at Lincoln Harbor Sheraton.
August 7, 2013
Rated 3 out of 5 by MarieL Disappointed....
We have stayed at this hotel a few times before and were thrilled which is why we chose to stay there to for my milestone 40th birthday. I don't know what has changed with the renovations but the room was much smaller, the beds were so tiny I could hardly sleep, the towel supply was very stingy, even the drawer space was inadequate.... Three small drawers in total to put our belongings away. The prices have all gone up while the quality has declined. We have always raved about this hotel as a nicer, more spacious stay when visiting NYC. We have brought others and always been so happy. This stay really ruined my special birthday stay.
August 14, 2012
Rated 5 out of 5 by Gene73 Great location and excellent staff!!!
I reserved a room with panoramic view for an anniversary trip and it was even better than expected! The staff was amazing and very helpful from the time we drove up to the door. Very friendly and gave great directions and advice for traveling to New York City. The room was very clean and bed super comfy with awesome view of Manhattan! Very convenient for New York City with water taxi just outside $9 trip to Manhattan, and bus stop just down the street with trip to Manhattan for only $3. The restaurant in the hotel was also wondereful with amazing views of the city. Highly recommend this hotel and will definitely come back for a stay here on our next visit!
June 6, 2013
Rated 5 out of 5 by melh07302 Very surprised
I highly recommend this hotel. The room was very clean with all the standard modern amenities and had an amazing view of Manhattan. The front desk staff was very attentive, polite and helpful. The hotel restaurant had a great Italian menu selection that was absolutely delicious and not very pricey. The parking is reasonable for $25 a night and very easily accesible if you are going to be driving in and out during your stay. A ferry into NYC is available right across the street. A++ overall.
March 10, 2014
Rated 3 out of 5 by NycTwins Disappointed
This was the second year for us at this hotel and I've noticed a decline in both service and cleanliness. The front desk staff tends to come across arrogant and even though check in time was 3 our room was not ready at 5:30 when we arrived. The cleanliness of the room was my biggest disappointment. Found room looked neglected..and found a bug in the bathroom that had us worried about leaving our clothes out the rest of our stay. A dirty room service tray was out in the hall for over 11 hours.The view is spectacular- I hope the management works at their front end customer service, but more importantly please clean up the rooms.
August 31, 2012
Rated 3 out of 5 by seap Location, location, location!
It doesn't get any better than this for seeing NYC! We were going to an event at the javits Center and the ferry from the hotel dropped us off 2 blocks from the Center. This is my 4th stay there and the staff is always excellent. We had a late night snack at the on-site restaurant which was excellent, all menu selections are very value priced compared to the surrounding area.
Only two recommendations - upgrade the concierge level breakfast from cold cereal and bread to a higher level and don't charge for the wireless service. Most major hotels provide free wireless, I understood our special room rate included free wireless but ended up getting charged for it.
January 7, 2013
Rated 2 out of 5 by LindaTraveler bad nights sleep
The bed is right next to the ac. The room would get really hot and stuffy, I would throw off the covers, then the ac would go on (loudly), the room would get super cold, I would put the covers back on, the air would go off, the room would get super hot and stuffy again, etc. etc I probably woke up 4 times with this cycle. Terrible night's sleep. Everything else about the hotel was excellent. Great location next to NY Ferry.
May 23, 2014
Rated 2 out of 5 by Lrosmar Does not honor "best price guarantee"
I paid for our room in full because it stated we would receive the best price guarantee, instead the day of check in the price had gone down a quarter of the amount I paid per night. When I tried to have our nightly amount adjusted the Manager on duty at the Sheraton was unsympathetic and rude. She would not even give an explanation as to how it makes sense to make some one pay in full with a 'guarantee' if it is not true. Instead she sarcastically said sorry and walked away. Starwoods told me that the best price is only good for the day of booking. I will never use Sheraton Weehawken for our families visits again.
December 30, 2013
Rated 5 out of 5 by lindlu Beautiful View & Restful
The location is perfect, across from Midtown NY, water front and very scenic.
The area is safe and there is a walking area outside the hotel as well as a fiery to see NY within 20 min door to door.
May 30, 2014
Rated 5 out of 5 by houstonfamily4 More than Expected
When we arrived, we requested for a fridge; to our surprise, they upgraded our room to an extra microwave and a refridgerator. The room they gave to us had a spectacular view of Lower Manhattan. We could see all the buildings across the Hudson River, especially the World Trade Center Site. The hotel staff was very friendly and they made our stay enjoyable. Housekeeping always gave us a fresh room after a long day of touring New York. The only thing is, the nearest convienience store is about three blocks away. Otherwise, we would recommend this hotel to our friends and family; we most likely will come back.
June 2, 2012
Rated 4 out of 5 by DonMc Ok
1) No shampoo
2) No Tea
3) No slippers
These were missing from my room
May 29, 2014
Rated 5 out of 5 by Chuckt Great especially if you are attending shows at the Javitz
Hotel is top quality, staff is friendly and location is very convenient. Ferry to NYC is a few steps outside. Only thing that could be improved is the restaurant. Breakfast service was slow and you felt the server really did not want to be waiting tables. Food was excellent though
May 21, 2014