Rated 3 out of 5 by Frannie223a Recommended improvements
Room was not ready when we arrived at 3:15. We were unable to communicate with the cleaning woman.....she did not speak any English. I attempted to play charades with her. We also received a 5:00am wake up call which we did not request. Could not get back to sleep after that call. On the positive side.....room was comfortable, clean and beautiful. The bed was also very comfortable.
We also had to stand in line for 15 minutes to check-out.
August 19, 2013
Rated 5 out of 5 by Wally57 Hospitality Exemplified
Having come up from Virginia last minute for a funeral we didn't expect more than a typical hotel stay. The check in had wrong information for us but the night manager took care of us and put us in a suite to make up for it. Besides a very comfortable room to stretch out in we were treated like family by the staff who went out of their way to make us feel welcome. The atmosphere was genuine from the entire hotel and the restaurant.
February 9, 2012
Rated 2 out of 5 by FerrariFixedOps Stay gone wrong
My wife and I booked a city/river view room and we arrived found that our room had been given away and had to take another room with a limited view. It was discounted $50.00 but when you looked online you see the room rate was in line with what they charged us. So really there was no discount at all.
I have stayed here many times and this was the first time I have had this type of problem. Not sure if I will return
August 16, 2012
Rated 1 out of 5 by Dante1301 Abismal
This place is rediculous. When I tried to get a cab the cab company was going to charge me double because I watned to pay by credit card. The hotel would not help me in finding another cabn. Then the Atm would not work.
Later I tried to get a receipt. I had to call four times only to be told I would have to wait two days to get a copy.
You are crazy to stay here or at any Sheraton. Nothing but problems.
November 29, 2013
Rated 5 out of 5 by MC164 Great Location
On the New Jersey side, you can park and spend the day in NYC, get the water taxi back to this hotel. Room was huge, had a sitting area, big bathroom and it was very clean along with 2 double beds. Price was a quarter of the city hotels and bigger. The restaraunt in the hotel will deliver and the price was the same as if you were eating there. Will always stay here instead of in the city. Great find.
October 31, 2011
Rated 5 out of 5 by fed112 Wonderful view and staff
Wonderful view of NYC and the river. We were there for my wife's job/meeting and had a great time. The staff was super with helping to get info for the ferry/Time Square and what to do. The rooms were 5-star. Also, the ferry and bus service that comes with the ticket available at the hotel are a wonderful additioin. DO NOT STAY IN NYC, stay here and take the ferry to Ground Zero-etc. VERY nice place.
April 9, 2012
Rated 5 out of 5 by Viper95 Great View of Manhattan
We had the perfect view and the nicest room. We liked the fact that we could just board a ferry to get where we needed to be. The staff at the restaurant were very friendly and the 2 door men were amazing with all their knowledge and giving us a ride back to the hotel. I wish the ferry ran earlier and later but with your helpful staff they made our stay very memorable and we will definately be back.
April 10, 2012
Rated 5 out of 5 by JP8434 Great Location
This Hotel is located at the edge of the water with a great view of Manhattan. Travel to Manhattan is by a 15 minute ride by bus or ferry - located directly in front of the hotel - amazingly convenient. Excellent neighborhood. The evening Mgr, Wesley and Concierge Jorge, were extremely helpful and provided excellent service. Wish you had continental breakfast and free wi-fi in room for SPG Members.
July 15, 2013
Rated 5 out of 5 by Sturgis5 Family friendly
I have always enjoyed Sheraton properties, but this one exceeded my expectations. Beautiful view in a great location. Easy transportation, helpful front desk staff and great pool hours for the kids. Dinner at the hotel restaurant was fabulous..the waiter was so attentive and our meals were delicious. The walkway at the river was a great place to relax outside. Couldn't have been better.
April 23, 2012
Rated 5 out of 5 by Will214 Not hurricane friendly
We stayed four nights just before hurricane Sandy was forecasted to arrive. Our flight was cancelled and we attempted to extend our stay but we were told it would be $46 more per night since our reservation was made on-line in advance. I think that this is poor customer service under these circumstances. They should have offerred the same rate or a discount in this situation.
November 1, 2012
Rated 1 out of 5 by madonna Unfriendly staff, rooms not maintained
This was my 5th consecutive week staying in this hotel. Every week it seems to get worse.
1. The staff doesn't look up or say hello when you walk by. After four days, the only time sometime noticed me is if I stood in line at the front desk.
2. The televisions in the rooms do not work. I have called maintenance every week about this issue, and finally this week was told that the company that installed the HD did a bad job and it doesn't work properly in any room. I was told there are a limited number of non-HD channels that 'should' come in fine.
3. I needed to change rooms because the first room had the thermostat ripped of the wall.
4. Three out of the five visits (again, all consecutive weeks), the rooms smell of smoke terribly. It's clear that they attempted to deoderize the room, but that just doesn't work. They smell of smoke and it is foul.
5. The hallway to between the buildings leaks. When it rains, the windows leak causing puddles on the floor. I point this out because I have noticed it multiple times over multiple trips - and nobody is doing anything except putting a caution sign and towels around.
6. The beds and pillows are incredibly uncomfortable. The beds are clearly old as there are indents from where people lay on them. It makes them lumpy and unlevel. The pillows are mush and provide zero support. I always wake up with a pain in my neck.
It's not like this is the only hotel in the area. With such competition, and with the brand of SPG I expect so much more.
July 18, 2014
Rated 2 out of 5 by jcd1 Disappointed with misrepresentation
The room service menu clearly states that room service is available until 10:30pm. I called to place an order at 10:15 and it was closed. This Sheraton cuts corners. it is the little things that make a hotel better than the rest. It seems as though this is a very common occurrence here.
If they are in such a hurry to close down the kitchen, why don't they just change the menus?
July 23, 2012
Rated 4 out of 5 by NYCtoNJ Comfortable stay in Jersey
I live in Manhattan and stayed at this hotel for a wedding nearby. Hotel was very easy to get to from the City, rooms were comfotable and spacious.
July 14, 2014
Rated 5 out of 5 by Adrian83 Beautiful hotel
What can I say other than perfect. Everything was perfect. The view was magnificent, we got a complimentary breakfast, snacks and drinks throughout the day. The staff was helpful and very friendly, the room very clean and big. I still miss that bed. I would recommend this hotel to anyone visiting ny city at a fair price. Best regards
November 28, 2012
Rated 5 out of 5 by cajunladies7 Home away from home
Easy access to New York. Our stay was 7 wonderful days. Went to New York every day with no trouble. Room was a great size. The only request on the 10 floor breakfast lounge need some salty foods all were sweet items to pick from. All the people we met were great. Will stay their again.
July 11, 2014
Rated 5 out of 5 by CarpetCat Great spot to stay to see New York
Terrific hotel. Clean and up to date fixtures in the standard room. Very attentive staff. The restaurant was excellent for my family (three girls). Water taxi over to Manhattan right out the main door of hotel. We will return to this hotel for sure. Great restaurants on nearby Washington street/avenue.
January 14, 2014
Rated 3 out of 5 by Nicole10 Great size and value for NYC proximity
We were very happy with the location of this hotel. It's very convenient to the Lincoln Tunnel and ferry/bus access to New York. There's also a lot to do in neighboring Hoboken, NJ. The guest room and bathroom were incredibly spacious, but the mattress was the most uncomfortable hotel mattress I've ever slept on.
November 29, 2013
Rated 2 out of 5 by pb69 12-16-12
I take my wife away for her birthday every year. The hotel could of improved on the decorating for the season, No christmas tree or decorations. I felt like it took away from our experience. Also, I ordered the same drink at the bar and was charged 3 different prices. When I asked why, I was not given an explanation...
December 20, 2012
Rated 5 out of 5 by Fernando2 Very good hotel
Hotel has great features, nice view to the Hudson River. etc.
July 14, 2014
Rated 5 out of 5 by Mainah Outstanding Personnel!!
I come to the city on very sporatic occassions and this is the hotel of my choice. The access to the city is outstanding and the personnel are so helpful. I'm coming back and bringing my colleagues.
March 4, 2014
Rated 5 out of 5 by whunnoi Comfortable & impressive views
My room was really comfortable. I am impressed by the size of the room and the view of Manhattan from my even- numbered room.
July 13, 2014
Rated 2 out of 5 by Curtis07840 Overall good but....
Pleasant convenient to UBS and overall good. My criticism is:
1. Never enough staff at the front desk and constant wait to get service
2. The room I stayed in (640) was very dated including wall paper in the bathroom which needs replacement
3. Some of the restaurant waiting staff are nasty people
October 29, 2012
Rated 1 out of 5 by Natalie211 NO Sleeping at this Hotel!!
My husband and I were kept awake throughout the night because of loud neighbors, who were banging on the walls and playing loud music. My husband went to the front desk to complain and couldn't find anyone. We left the next morning totally exhausted due to lack of sleep. Awful experience!
February 15, 2012
Rated 5 out of 5 by WookiesGirl Great View, room; hard bed
Had a great view of NYC, bed was hard, pillows mushy. Room very clean, suite area comfy, couch too low for us. I'm avg height, my husb very tall. Shower needs a curved rod to give elbow room. Had bar and restaurant which was very welcome. Staff friendly.
January 7, 2014
Rated 3 out of 5 by mercer Poor response
The toilet seat would not stay up while attempting to pee. I reported it to the front desk who told me that they would take care of it. When I returned later in the day, the problem still existed. This also happened during another stay in a different room at the hotel.
November 26, 2013
Rated 5 out of 5 by mryan Best Bedding & Shower
This is a great hotel. The bedding is magnificent and the shower was awesome. We come to the city once a year and it's always worth the ferry ride back to Jersey for this hotel. Wouldn't think of staying anywhere else. The staff is always helpful and accommodating!
April 8, 2013
Rated 3 out of 5 by Jmul One night stay
I stayed one night at the Sheraton Lincoln on Sunday, August 11, 2013. I paid $25.00 to park my car. We never had to pay for parking in the past. I needed internet access and was told I had to pay for that as well. The TV channel options were very limited.
August 13, 2013
Rated 3 out of 5 by Twinsohboy The Ferry makes this Hotel
The Hotel is situated nicely on the waterfront and has some awesome views. The best thing this hotel has going, is that is has the ferry right outside their door. So if you need to travel over to New York, this is a great place to stay for that reason.
July 10, 2014
Rated 3 out of 5 by LLLBna Needs someone to teach them customer service
Phones in room never charged, staff knock on door while d&d is on, call your room when you are trying to sleep. Not impressed!
July 12, 2014
Rated 5 out of 5 by Kinipela Great deal for this hotel
For the price, I thought this Sheraton was a great deal. The rooms had lots of space, comfortable beds, clean bathrooms and 2 TVs. Very nice, I enjoyed my stay. Good location too, right next to the ferry to take you over to NYC. Very convenient.
December 8, 2012