Rated 3 out of 5 by MarieL Disappointed....
We have stayed at this hotel a few times before and were thrilled which is why we chose to stay there to for my milestone 40th birthday. I don't know what has changed with the renovations but the room was much smaller, the beds were so tiny I could hardly sleep, the towel supply was very stingy, even the drawer space was inadequate.... Three small drawers in total to put our belongings away. The prices have all gone up while the quality has declined. We have always raved about this hotel as a nicer, more spacious stay when visiting NYC. We have brought others and always been so happy. This stay really ruined my special birthday stay.
August 14, 2012
Rated 5 out of 5 by Gene73 Great location and excellent staff!!!
I reserved a room with panoramic view for an anniversary trip and it was even better than expected! The staff was amazing and very helpful from the time we drove up to the door. Very friendly and gave great directions and advice for traveling to New York City. The room was very clean and bed super comfy with awesome view of Manhattan! Very convenient for New York City with water taxi just outside $9 trip to Manhattan, and bus stop just down the street with trip to Manhattan for only $3. The restaurant in the hotel was also wondereful with amazing views of the city. Highly recommend this hotel and will definitely come back for a stay here on our next visit!
June 6, 2013
Rated 3 out of 5 by NycTwins Disappointed
This was the second year for us at this hotel and I've noticed a decline in both service and cleanliness. The front desk staff tends to come across arrogant and even though check in time was 3 our room was not ready at 5:30 when we arrived. The cleanliness of the room was my biggest disappointment. Found room looked neglected..and found a bug in the bathroom that had us worried about leaving our clothes out the rest of our stay. A dirty room service tray was out in the hall for over 11 hours.The view is spectacular- I hope the management works at their front end customer service, but more importantly please clean up the rooms.
August 31, 2012
Rated 3 out of 5 by seap Location, location, location!
It doesn't get any better than this for seeing NYC! We were going to an event at the javits Center and the ferry from the hotel dropped us off 2 blocks from the Center. This is my 4th stay there and the staff is always excellent. We had a late night snack at the on-site restaurant which was excellent, all menu selections are very value priced compared to the surrounding area.
Only two recommendations - upgrade the concierge level breakfast from cold cereal and bread to a higher level and don't charge for the wireless service. Most major hotels provide free wireless, I understood our special room rate included free wireless but ended up getting charged for it.
January 7, 2013
Rated 5 out of 5 by 2368 Staff working hard to meet guests needs
I regularly check in during the late evening and the front desk clerks, who are always standing at the ready, go out of their way to promptly assist me. In addition, the manager comes out and has made suggestions to make my stay even better. The standard here is a high level of service, despite the fact there are usually large groups from the aviation industry checking in too.
November 7, 2014
Rated 4 out of 5 by Rachelle104 Ideal Hotel Stay for Family Wedding
Chosen for it's location for a Family Wedding Venue providing lovely views of Hudson and NY City Skyline.Well appointed rooms. Booked a Suite for Wedding prep. Well worth the cost. Night views are spectacular. Some confusion of room availability upon arrival, eventually worked out. Management sent up a bottle of Champagne and cheese/fruit platter as offering of apology. Very nice touch. Added plus the only restaurant within the hotel, Masina Tratoria, accommodated with a wonderful Family breakfast brunch. Wonderful staff, excellent food.
October 17, 2014
Rated 2 out of 5 by Lrosmar Does not honor "best price guarantee"
I paid for our room in full because it stated we would receive the best price guarantee, instead the day of check in the price had gone down a quarter of the amount I paid per night. When I tried to have our nightly amount adjusted the Manager on duty at the Sheraton was unsympathetic and rude. She would not even give an explanation as to how it makes sense to make some one pay in full with a 'guarantee' if it is not true. Instead she sarcastically said sorry and walked away. Starwoods told me that the best price is only good for the day of booking. I will never use Sheraton Weehawken for our families visits again.
December 30, 2013
Rated 5 out of 5 by melh07302 Very surprised
I highly recommend this hotel. The room was very clean with all the standard modern amenities and had an amazing view of Manhattan. The front desk staff was very attentive, polite and helpful. The hotel restaurant had a great Italian menu selection that was absolutely delicious and not very pricey. The parking is reasonable for $25 a night and very easily accesible if you are going to be driving in and out during your stay. A ferry into NYC is available right across the street. A++ overall.
March 10, 2014
Rated 5 out of 5 by houstonfamily4 More than Expected
When we arrived, we requested for a fridge; to our surprise, they upgraded our room to an extra microwave and a refridgerator. The room they gave to us had a spectacular view of Lower Manhattan. We could see all the buildings across the Hudson River, especially the World Trade Center Site. The hotel staff was very friendly and they made our stay enjoyable. Housekeeping always gave us a fresh room after a long day of touring New York. The only thing is, the nearest convienience store is about three blocks away. Otherwise, we would recommend this hotel to our friends and family; we most likely will come back.
June 2, 2012
Rated 4 out of 5 by Fella Great View
I'm glad we stayed here to escape tje city crowds. Bus and ferry services made commuting easy and quick although the ferry is expensive. Don't drink at the bar down stairs, very expensive, make your way around the corner to Houligans to eat and drink. Fabulous room with matching view.
October 31, 2014
Rated 4 out of 5 by Miri Nice
Stayed at this hotel for two nights during a business trip. It has a nice view of the NYC skyline, but for some reason rewards members/guests don't get the rooms with views. I had a lovely construction view instead. But, I was not there for the view, so to focus on what really matters, the room was nice, amenities adequate and hotel overall was good. The only negative was the odd floor plan of the room, which required the bathroom door to be shut in order to walk into the bed area.
October 10, 2014
Rated 5 out of 5 by CYoung26 Weehawken Business Meeting
Convenient to get to, access to lots either immediately close by (Hoboken, restaurants, ferry to NYC). Consistent with quality of stays at other SPG hotels worldwide.
October 31, 2014
Rated 4 out of 5 by Barney Great Hotel-Poor Restuarant
My wife and I have stayed here on numerous occasions. This is a great hotel with a wonderful location but the Mesina restaurant attached to the hotel leaves a great deal to be desired. When you stop in after returning from a show in midtown the kitchen is closed far to early to serve costumers. The staff of Mesina is not very friendly. A better bet is to go to one of the neighborhood restaurants (Ruth Chris or Houlihans) within close walking distance to the hotel. Since this is not our first bad experience at the restaurant we are surprised that Sheraton has maintained this partnership.
March 17, 2013
Rated 5 out of 5 by KR1195 Excellent Service
I stay at the Sheraton Lincoln Harbor for 4 nights. Day one I was met by a doorman named Hector. He was very nice and very helpful in many ways, from food to transportation. All of the staff was always friendly and courteous. The price of the room was good and the location was excellent. I wouldnt hesitate to stay there again or recommend the hotel to anyone.
August 16, 2012
Rated 4 out of 5 by BJ4eva This hotel has very good location
Just cross the street for the ferry to Manhattan, with bus transfer in various directions. It is almost as central as actually staying in a Manhattan hotel, but much more piece and quiet. Spacious and nice rooms. But A/C was not working very well and there were no refrigerator in the room. The staff was friendly, but the reception desk was working very slowly. In the Italian restaurant, where we were supposed to have breakfast, the waiting line was so long and slow that we left without food. But that may have been temporary. On the whole it is a nice hotel and I would stay there again!
August 6, 2013
Rated 2 out of 5 by RAMIR07 Horrible customer service from Usef - customer service
I needed help on getting a folio from past stay. The person on the phone (his name is Usef) played phone games with me .. putting me on hold,, and I waited fro 20+ mins with no end resolution.
October 26, 2014
Rated 5 out of 5 by Luci23 Great Location & Fabulous Price
The view of the NYC skyline is stunning. The rooms are spacious and it's easy to get to NY from the hotel. Everything and everyone at the hotel is wonderful.
October 27, 2014
Rated 5 out of 5 by Jackieme Exceptional Staff
We can't say enough about Ryan, your staff employee. Upon arrival at the reception desk he welcomed us with a broad smile and gracious demeanor. When asked if he could give us a room with a view, he exceeded our expectations by placing us into a room with the "best" view of the Manhattan skyline which encompassed 34th street through the battery and the world trade center. If that weren't enough he also gave us complimentary parking which we trust will not get him into any hot water with corporate. He was professional, courteous and a credit to the Sheraton/Starwood organization.
September 3, 2013
Rated 4 out of 5 by Soosie01 Nice hotel with some exceptions
Called hotel early in morning. My flight landed at 7 a.m. I asked them to call me when room was ready and available. Left my cell number. Never received call. Check in desk was a little chaotic when I arrived at the hotel after a long day staying with a friend because of not being called. 12:00 checkout was nice the next day, so that made up for it. I just wish I would have received the phone call that was promised.
Other than that, it is a very nice place to stay in New York away from the chaos of the city. Loved the view! The room was exceptional! I would stay there again.
August 19, 2012
Rated 5 out of 5 by Paolo66 not just a wonderful view
it would be very easy, for a place with a wonderful view of Manhattan, to be 'relaxed' with its customers, but this is not the case.
October 26, 2014
Rated 3 out of 5 by Macysdayvisit1 Macy's Day parade Visit at Weehawken
The view was spectacular from our room and it was nicely decorated w great bed and bedding. The general hotel was a bit lacking - room service trays were left in the halls for days on several floors and we had a terrible time getting the heater to work properly, and there was a lot of water in the handicapped parking space . The food at the restaurant did not live up to the pricetag, waitress was a little too hands off. The front desk did a terrific job helping us get around town and provided us valuable insights on how to get around NYC and save money on the museum admission. My husband is in a wheel chair and the hotel did a nice job assising him when needed. I did not notice any recognition of the SPG program.
November 28, 2011
Rated 4 out of 5 by 2011vacation good experience
My wife and I were very please with this Hotel. It was clean big room with a wonderfull NY city view. I recomend to get the package of free parking per day and you will also get two free ferry tickets per day, wich is very valuable if you are planing to rent a car.
What else, we got was a free breakfast well not bad it was just orange juice etc mini bread,chirios, coffe, etc. it was ok for us. In the morning we took the ferry, wich it would take yuo to NY side and once there you could take a bus that would also take you to 34 st, or financial district etc. good luck .
December 9, 2011
Rated 5 out of 5 by CT2007 Amazing!!
I loved this SPG property. We generally stay downtown NYC for our shows at the Javitts Center. This is 100% better. Easy access to manhatten, but quiet nights and larger rooms. I love this hotel!
May 23, 2013
Rated 5 out of 5 by Steve0112 New Year's Eve Engagement
I couldn't be happier with the Sheraton Lincoln Harbor Hotel. It was the perfect hotel to spend New Year's Eve at after proposing to my fiance in Lincoln Center. The service was outstanding!
From the moment I booked the room, the staff accommodated me in every way. The room that was given to us was perfect. The panoramic view was incredible! The staff also recommended a florist so that I could have a few dozen roses waiting in the room when we arrived later that night.
I was extremely pleased with the hotel and the staff. I will recommend the Sheraton to everyone!
January 2, 2014
Rated 5 out of 5 by coops Great Location
This is my second visit and I love the place. There are cheap regular bus and ferry services to manhattan and some good local bars and restaturants. I'll be back
May 25, 2013
Rated 5 out of 5 by Homeward This hotel is a life-saver on an stormy, icy night
Stranded at Newark Internationl Airport due to stormy, icy weather, in the middle of the night without hotel or airline support, we luckily remembered this wonderful hotel with the fantastic view of the NYC skyline. We were welcomed at 4 am, without reservation, provided with a clean and comfortable room, enjoyed meals and helpful, cheerful assistance from the hotel staff, until we could be re-booked on our flights 2 days later! Sheraton at Lincoln Harbor saved us from the cold drafty airport floor, and helped to turn a disaster into a mini-adventure. Bravo.
January 3, 2014
Rated 3 out of 5 by Normandy experience not up to par
My wife and I have made the Lincoln Harbor Sheraton our hotel of choice over the past 10 years when we attended the various trade shows necessary for our business and have been disappointed lately with our stay at the hotel. Most recently our heating system was so loud that we could not run it even though the weather was extremly cold (10 degrees). When we went to check out we were charged for drinks in the club room that we never visited. It took some convincing on our part that the charge should be corrected on our bill and even though it was, the desk was indifferent when we explained that the noisey heating system should be looked into. Lets just say our stay was not one to write home about, and we couldnt wait to get home.
January 7, 2014
Rated 2 out of 5 by WIlsonwooooo No upgrade for platinum member
There is no upgrade for platinum member, and the room A/C is very noisy. I will not recommend this hotel.
December 16, 2012
Rated 5 out of 5 by Repro76 Great Staff
Clinque at front desk was wonderful. She set the tone for our stay and we had a great time.
May 13, 2013
Rated 5 out of 5 by LC12 New York City Sightseeing
We had the most perfect hotel for our sightseeing vacation last week in NYC. The hotel was exceptional, the staff was wonderful, the accomodations beyond our expectations and we were so happy we picked a hotel that was not "right in the thick" of NYC. We could spend our days taking in the sights and sounds of the city and then come back and take a pleasant and short ferry trip back to our beautiful and spacious hotel and room. It was away from the noise and hustle-bustle of Manhattan and a perfect way to unwind and relax after a non-stop day. The access to the ferry, right outside our door made the choice all the better for us. I would very highly recommend this hotel for anyone planning a trip to New York. We had a wonderful meal at a restaurant right down the street from the hotel that was booked by the hotel staff and the restaurant treated us like VIPs because we were guests at the hotel!
May 14, 2013