Rated 4.2 out of 5 by 374
Rated 4 out of 5 by lm927 staff
this is a great hotel. staff is always friendly. it take a longer than expected time to check in
August 22, 2014
Rated 2 out of 5 by joemar92 expectations Ignored
this hotel fell short of my expectations when staying at a hotel associated with the Starwood brand.i would expect that when something is going on in the general area of the hotel that might disturb my stay that i would be notified prior to booking that hotel or at least upon check in. a building was recently demolished and a rather noisy clean was taking place at an early start daily. the morning after our first nights stay a call was made to the front desk at approximately 8am with a request to be moved to another room, the clerk (Ashia) said that she would look into the possibility of moving us and call back. i waited in the room for 45minutes. the call never came, not that day or the following 2 days of our stay. this matter is very disappointing and not at all what i expect from anyone employed by Starwood. As property owners through Starwood Vacation Ownership this is something that i would never expect and the negative experience will last quite sometime. please ensure that the General Manager at this hotel gets back to me promptly.
August 20, 2014
Rated 5 out of 5 Great Experiance
Your staff truly gave great customer service. Dominic has a unique personality and professionalism. I will be returning soon, and will always be stay at the Shearton.
August 18, 2014
Rated 4 out of 5 by joanie15 Great room
Great room and comfortable bed and sitting area. loved the 2 tvs great place
August 18, 2014
Rated 5 out of 5 by Jdog Recent visit
When we come back, we are staying here!
August 17, 2014
Rated 4 out of 5 by pennbee Don't judge a book by its cover
The building looks run down but the rooms are renovated and well appointed.
Staff is top notch notably Michael B. at the front desk in the morning who remembered my name the next day and help me take care of several tasks. The staff at the restaurant Masala were great too. I was here for 2 weeks for work and the time flew by.
August 15, 2014
Rated 2 out of 5 by Kage150Wythe Lacking in important areas
The bar and restaurant are in great need of upgrading. Poor to average lighting, atmosphere, decor. Not a place you really "want" to go. Club Room facilities on the 10th floor were much too small and the food servings were average or less. You expect more if you are paying extra for this. A ripoff would be the best way I would describe paying for this amenity.
August 12, 2014
Rated 4 out of 5 by Lostjohn Enjoyed our stay
This was a quick weekend getaway for my hubby and I and we truly enjoyed our stay. The proximity to NYC was convenient and the location was very nice. We loved the view of the NY skyline from our room and enjoyed the quality of sleep we experienced in the awesome beds. We did not try out the food and the club access was okay ( i think we expected more). The staff were wonderful and always eager to help. We will definately stay here again.
August 11, 2014