Rated 5 out of 5 by Cooper52 Cozy, charming and well located
We stayed at the hotel for two days.
The staff is very courteous and kind.
It is very well located - a walking distance to Zurich main attractions.
The atmosphere is very cozy and charming.
February 23, 2014
Rated 5 out of 5 by Ricffm Great hotel that values loyalty
As lifetime Gold member I have stayed in many starwood hotels. The Sheraton Zurich Neues Schloss has received a very nice facelift and rooms are top.
The staff extremely friendly and professional and the hotel upgraded me to a nice junior suite which was very well equiped, very clean and comfortable. Nice to be recognized as a loyal customer.
February 19, 2014
Rated 5 out of 5 by Hangzhou This hotel has great staff
I checked in this property at 3am due to some unpleasant experiences with the new Sheraton hotel. Although the SPG platinum service cannot book me the room for that night because all the rooms were sold out, when we arrived, the front desk staff was of great help to find me a room and assured that my family had a pleasant stay. My husband and I are both platinum members so we get used to be taken care of by Starwood. But I have to say that the hospitality and professionalism of the staff are outstanding.
February 9, 2014
Rated 5 out of 5 by traveller1397 Overall excellent service and hotel
We stayed several nights and thoroughly enjoyed this lovely, sophisticated hotel matched by equally lovely and sophisticated staff. The rooms are spacious, high tech and the beds very comfortable. The breakfast is wonderful as is the lovely lady assisting in the dining room. The hotel is very close to the lake in a quiet street. The hotel treats SPG guests above expectations and is generous in providing free intenet in the foyer to all guests.
January 27, 2012
Rated 5 out of 5 by WorldTraveler Excellent Service in Lovely Location
I have only been able to stay once, but it was probably my favorite Sheraton in Europe. According to the front desk it is the smallest Sheraton in the world. It feels like a boutique hotel. The service was wonderful, the staff were very friendly and helpful. We were upgraded to a large room that was very tastefully decorated. The location is very central.
January 30, 2012
Rated 4 out of 5 by Luigi54 Sheraton Zurich, a practical coice
A good Hotel , with a nice staff, well located in Zurich and reasonable prices; all together a good choice.
January 25, 2014
Rated 5 out of 5 by BKB33 Great service, very nice hotel
Wonderful staff - from a very warm welcome at reception to the staff at the restaurant and the bar. The food at the restaurant was the best I've had at a Sheraton anywheres. Great location with short walk to Lake and shopping area
Only drawback was cost, but I suspect that it may have been reasonable for Zurich.
January 25, 2012
Rated 5 out of 5 by RafKam Small Is Beautiful
I recently had the pleasure of speniding a single night here, and it was enough to convince me this is probably the best Sheraton ever. It is a small boutique hotel, with small but very comfortable rooms, high quality fixtures as you would expect of any good place in Switzerland.
The location is excellent for business or leisure, being a couple of blocks from the lake and a 15 minute stroll to Paradeplatz. Service is faultless. As a Platinum I got upgraded to a larger room, given a welcome drink at the bar, a choice of snacks delivered via room service, free breakfast in addition to the amenity points.
My only (small) negative comments were the breakfast is nothing to write home about, and given the very high price I would not have opted to take it, and the fact that in room wireless internet is not complimentary for Platinums (although free for everyone at the lobby). These are very minor complaints considering how overwhelmingly nice my stay has been, and I will definitely stay here again.
May 4, 2012