Rated 2 out of 5 by leofig This hotel needs a lot of improvement
Despite repeated requests, no water bottles left behind by room service, towels never refreshed, beds highly uncomfortable, and A/C non-existent. This is an overpriced 3-star hotel claiming 4 star status. Will not stay there again.
September 23, 2014
Rated 3 out of 5 by kurtisnelson Modern but has issues
I came back one day to find water pouring out of the ceiling of the bathroom into the sink, went downstairs to tell the front desk, came back, and it had been cleaned up, sort of.
The internet situation was pretty bad, no signal in the rooms even on the pricey paid one, and in the lobby even with full signal it was incredibly slow.
I had a mystery breakfast charge for $40 on my bill I noticed after I checked out, I had never eaten breakfast. I emailed the location and never got a response.
Overall, I was expecting a bit better maintenance in the room, one of the outlets fell through when I used it, and there were obviously water issues.
August 25, 2014
Rated 4 out of 5 by FiDiBrian Wonderful, unique Sheraton by the Lake
We began a European holiday with 2 nights at the Sheraton Neues Schloss, which we chose based on proximity to the lake and reviews we read about the small, boutique feel to the hotel, which we found to be the case. This is definitely not a run of the mill Sheraton. It is small, cozy, and situated on a quiet street 2 blocks from the lake. SPG Platinum recognition was great. We were upgraded to a junior suite with a terrace on the top floor and received our choice (savory, sweet, or "healthy") of a treat from the hotel chef. Additionally we were given coupons for 10% off at the hotel's bar and restaurant. We opted for the breakfast option for our Platinum amenity. The breakfast was more than adequate with a variety of breads, cheeses, meats, eggs, cereals, etc. Cocktails at the lobby bar were wonderful (if a bit pricey) and came with complimentary snacks including some great cured ham breadstick/lolly pop concoction. The staff was highly responsive to any needs/requests. The hotel is easily accessible by tram at several stops within a 2 block walk (Stockerstrasse and Burkiplatz for example). The location is convenient for sightseeing, museums, nightlife, and the main shopping street. I would highly recommend this charming hotel.
September 1, 2014
Rated 5 out of 5 by Dunkin Great location
This hotel has a great location. The staff was attentive and offered an upgraded . The breakfast was great including fresh squeezed orange juice.
August 23, 2014
Rated 4 out of 5 by Vincos Solid But Oh So Simple
OVERALL IMPRESSION: Nothing terribly wrong with this place (except WiFi, see below) but - except for very attentive service - also very little to find memorable. I was told by a member of staff that this is the smallest Sheraton in the network and it showed - it was pared down of all the usual bells and whistles - tiny Reception, virtually no lobby to speak of, narrow hallways, small rooms.
SPG RECOGNITION: Great. Upgrade to Junior Suite and lovely in-room amenity. No Club Lounge but Buffet Breakfast offered on a complimentary basis in the ground-floor Jardin de Suisse Restaurant.
THE ROOM: A nicely furnished Junior Suite but smaller than a standard double in most Sheraton properties. Miniscule bathroom with a single tiny sink.
LOCATION: In the central business district but not premium. Tram stops nearby connect to the station.
EXCEEDED EXPECTATIONS: As well as my preferred sparkling mineral water and a lovely bottle of Prosecco, there was a menu card inviting me to order one of three great snack options at my leisure. This came in very handy and was a wonderful green garlic terrine and smoked salmon with crusty bread.
DID NOT MEET EXPECTATIONS: For a hotel which I would imagine deals almost exclusively with business people, it is hard to believe there is no WiFi available in the rooms! As a Platinum, I was invited to use the cable but IT DID NOT WORK. I even changed rooms in the urgency to get some work done and it still didn’t work. The very kind reception clerk finally offered my a voucher to use on the independent WiFi provider available in the rooms but (although she said it was for 3 hours) it had only 30 minutes validity.
April 23, 2013
Rated 5 out of 5 by traveller1397 Overall excellent service and hotel
We stayed several nights and thoroughly enjoyed this lovely, sophisticated hotel matched by equally lovely and sophisticated staff. The rooms are spacious, high tech and the beds very comfortable. The breakfast is wonderful as is the lovely lady assisting in the dining room. The hotel is very close to the lake in a quiet street. The hotel treats SPG guests above expectations and is generous in providing free intenet in the foyer to all guests.
January 27, 2012
Rated 5 out of 5 by WorldTraveler Excellent Service in Lovely Location
I have only been able to stay once, but it was probably my favorite Sheraton in Europe. According to the front desk it is the smallest Sheraton in the world. It feels like a boutique hotel. The service was wonderful, the staff were very friendly and helpful. We were upgraded to a large room that was very tastefully decorated. The location is very central.
January 30, 2012
Rated 5 out of 5 by BKB33 Great service, very nice hotel
Wonderful staff - from a very warm welcome at reception to the staff at the restaurant and the bar. The food at the restaurant was the best I've had at a Sheraton anywheres. Great location with short walk to Lake and shopping area
Only drawback was cost, but I suspect that it may have been reasonable for Zurich.
January 25, 2012