Rated 4 out of 5 by RafKam Best of the bunch
Have stayed here a dozen times in the past 3 years. This is the best SPG property in BsAs hands down. Location is not glamorous, but very central for business and convenient Galerias Pacifico Mall across the street.
Staff are all pleasant, and efficient. Good SPG Platinum recognition as every time I had an upgrade to a junior suite or a presidential suite on the club floor. Club lounge is small, but ok for breakfast, not so good in the evenings. Wireless internet always works fine, which is more than can be said for other SPG properties in BA.
Swimming pool, jacuzzi and sauna very nice (especially the later with a panoramic view of the city). Gym room is small but adequate.
My only real gripe is with the elevators, which are slow. This is not a 5-star property (half the time there's no one at the doors to hail cabs, etc) but that is reflected in the competitive rates.
April 11, 2012
Rated 3 out of 5 by brian24 Great service and location, plumbing/shower issues
Stayed at the Libertador Hotel for 4 nights in Nov. 2011.
First, the good was the location downtown in the the center of Buenos Aires. The service was unlike most US-based Sheraton's where the front-desk staff act as your concierge. They will draw on your map, suggest a restaurant, call and make a reservation, etc. They were very patient and very helpful. 5 STARs
The bad: 1) The Club Level Lounge food and continental breakfast was very poor. If I had to pay for it I would have asked for a refund (I am a Platinum member). Also, the happy hour requires you consume your drink in the lounge. Why?
2) The plumbing in the bathroom was poor. The shower was difficult to use because the narrow size of the tub. It has one of those odd, European-style half doors on the tub (I simply do not understand this for a shower) The water was difficult to get to the correct temperature. The water continued to run for several seconds after you turned it off. Old plumbing? The shower experience was nearly 1.5 STAR drop.
I did not get upgraded which was surprising because the hotel seemed slow.
Basically, I would try the other Sheraton in Buenos Aires next time.
November 28, 2011
Rated 2 out of 5 by Traveler2011 Great Location - Within Walking Distance of Alot of Places
Nice rooms. However the lobby is very "worn" from the 70's look. Need to buy new lobby furniture and/or re-cover furniture. Lobby personal from the porter to front desk need to be more "service" oriented. When hotel guests have packages they don't want to be bothered by going thru a revolving door. Also when the hotel is at full occupancy the 3 elevators can take for ever getting hotel guests where they want to go.
Breakfast buffet very good for "hotel" food and many options. Also restaurant downstairs very good food. However, service can be slow at times and not the main focus. This could be a Latin American "thing". I would stay at this property again but Mr. King the General Manager of this property needs to be more "hands-on" with regards to training staff on "service" and hotel guests expectations.
November 27, 2011
Rated 1 out of 5 by EricL Awful experience - would not recommend
Staff was very unaccommodating to a change in my stay. I had accidently made a change in my hotel and ended up with reservations at two different Sheraton hotels in Buenos Aires. I notified the front desk within 5 minutes of my arrival and neither hotel would let me change / cancel the reservation so I ended up having to pay two full nights.
The follow-up from both hotels to resolve this issue was also very poor. The Starwood desk assisted me and said I would hear back within 72 hours from the hotel. They never responded and I had to call Starwood multiple times to get this information.
I have had good success with Sheraton hotels but will not stay at these hotels in Buenos Aires and would definitely caution everyone against this hotel.
December 20, 2011
Rated 1 out of 5 by Andrea1959 Bad service
I am platinum and I got upgrade to presidential suite... Very nice and big but with so old furniture and not possible to close air conditioning in the main room.
The internet connection was not working and the staff were not able to fix the problem. Only after three hours they found a solution but I need to run and run up and down form room to reception many times. Lounge SPG so small and bad service inside. Absolutely to avoid.......
December 8, 2011
Rated 4 out of 5 by SEAcjh Great for a family trip to BA
Room was nice, although light colored wool carpets showed stains and seemed an odd choice to us. Shower head was great, half wall was strange, but the tub seemed to be a new shell put overtop a rusting old tub from the sound.
Front desk staff was friendly and helpful. The best thing about the hotel (besides its excellent location) was the pool and workout area. Staff up there were great (its on the 23rd floor).
December 4, 2011
Rated 5 out of 5 by Brian36 Phenomenal service
The best service I've ever had. The staff was incredibly friendly and they made my trip to Argentina a wonderful experience.
January 7, 2012
Rated 2 out of 5 by JackP This hotel is on a steady decline
I have stayed at this hotel at least 5 times. Each time its getting worse. The service is a mess.. the shower had a tiny stream of water and when I asked for it to get fixed they told me thats how it is. However the tub faucet was incredibly powerful. I had my worst shower ever in a decent hotel. The bathroom in the lobby has a system to flush toilets with running water. GET THAT SOLVED! Shameful that in 2011 when we are trying to be environmentally councious a Sheraton Hotel is wasting water like that. Really, change that. Last but not least I had duplicate reservations when I arrived. Guess what? I was charged a no-show night on 1 of them because they were paid in advance. Sad that to Sheraton a Gold Member of Starwood that flies over 100k miles a year and stays at SPG Hotels all the time and at this particular hotel all the time, Sheraton and this hotel management did not bother for a minute to give better service or at least a listening ear.
October 21, 2011