Rated 5 out of 5 by tincho Executive Lounge has improved and property is being redesigned!
I have stayed in this property many times and for this stay I see the Executive Lounge has upgraded the Windows PC now being faster and featuring a newer versión of Windows. Great!
If there is something for which I love the Executive Lounge of Sheraton Libertador is the evening meals with fried onion. That´s something several guests fully appreciate!
I have also seen the front desk and reception are being re-designed, which may be a wonderful change.
August 17, 2014
Rated 5 out of 5 by Touristo Excellent location
Perfect location with walking access to shops, restaurants, areas of interest and parks. Beautiful accommodations and many amenities.
August 19, 2014
Rated 2 out of 5 by Robert Non Existent SPG Platinum Recognition and Poor Service
The hotel stay was disappointing and the level of recognition as a SPG Platinum Member was non existent. Overall service levels were inferior to other SPG hotels and after commenting on a couple of ocassions on the poor service there was no response from management. It seems there was a total breakdown in customer service. This was never a 'luxury' hotel but in the past provided great guest service. That was not the case during this stay. Club Lounge service was the worst I have experienced at any hotel. The gentleman working the lounge needs to be trained in basic customer service. I was contacted half way through my stay at 21:30PM on Friday evening to be advised that an upgraded room (which I had requested if available) had become available. When I responded that I was settled in for the evening and requested if I could change rooms in the morning, I was told in no uncertain terms 'NO' At the restaurant for breakfast buffet it was impossible to flag down a waiter for a second cup of coffee. Just gave up and went to the coffee shop around the corner. The choclates at turn down service stopped half way through my stay. I didn't realize the hotel offerred the Green Choice until half way through my stay when the choclates stopped and the Green Choice option appeared. Just an overall disappointing stay from what was once good Sheraton hotels.
August 15, 2014
Rated 2 out of 5 by Disillusioned00 Hotel Facility Needs Attention
This facility is undergoing some lobby renovations that, as a consequence, requires its guests to carry their bags up one flight of stairs from the reception desk. There is inadequate staff to help.
The first room I was in lacked hot water and the air conditioning did not work.
In both rooms, the beds were old and worn out and the carpet shabby. The first day in the hotel maid service was never provided. I arrived about 2:00 a.m. on a Sunday morning, paying for a Saturday night arrival, but the cleaning staff never got around to making up the room on Sunday.
I will not stay at this location again.
August 4, 2014
Rated 4 out of 5 by Pancho67 New account without request
I'm a Gold member and I booked this reservation with my SPG number... But in the hotel they created me another (new) account, without any permission and not even asking. And now, I have to "merge" both accounts... Incredible!
August 11, 2014
Rated 5 out of 5 by Abbey6 The staff were very helpful
I used the staff for information regarding directions and transportation. They were very helpful. The elevators were a bit challenging in addition to the renovation that was going on in the lobby.
August 10, 2014
Rated 1 out of 5 by MYFam Unexpectedly low quality of service
I understand the inconvenience of remodeling which the Hotel is going through but the service quality, house keeping and laundry service were all below Sheraton standards..... Very disappointed ....
August 3, 2014
Rated 4 out of 5 by RafKam Best of the bunch
Have stayed here a dozen times in the past 3 years. This is the best SPG property in BsAs hands down. Location is not glamorous, but very central for business and convenient Galerias Pacifico Mall across the street.
Staff are all pleasant, and efficient. Good SPG Platinum recognition as every time I had an upgrade to a junior suite or a presidential suite on the club floor. Club lounge is small, but ok for breakfast, not so good in the evenings. Wireless internet always works fine, which is more than can be said for other SPG properties in BA.
Swimming pool, jacuzzi and sauna very nice (especially the later with a panoramic view of the city). Gym room is small but adequate.
My only real gripe is with the elevators, which are slow. This is not a 5-star property (half the time there's no one at the doors to hail cabs, etc) but that is reflected in the competitive rates.
April 11, 2012