Rated 3 out of 5 by adry24 Nice Lobby....
Stayed at this hotel from October 19th to October 22nd. When away from home, having WiFi is a priority, be ready to pay a separate fee to access the internet (do offer the business center for free internet access but who wants to go to the main floor after a long flight?) and another fee if you want to use the safe box at the front desk, This hotel is pricey and these two "amenities" should be included....like it is in other Sheraton hotels.
October 26, 2014
Rated 4 out of 5 by RafKam Best of the bunch
Have stayed here a dozen times in the past 3 years. This is the best SPG property in BsAs hands down. Location is not glamorous, but very central for business and convenient Galerias Pacifico Mall across the street.
Staff are all pleasant, and efficient. Good SPG Platinum recognition as every time I had an upgrade to a junior suite or a presidential suite on the club floor. Club lounge is small, but ok for breakfast, not so good in the evenings. Wireless internet always works fine, which is more than can be said for other SPG properties in BA.
Swimming pool, jacuzzi and sauna very nice (especially the later with a panoramic view of the city). Gym room is small but adequate.
My only real gripe is with the elevators, which are slow. This is not a 5-star property (half the time there's no one at the doors to hail cabs, etc) but that is reflected in the competitive rates.
April 11, 2012
Rated 2 out of 5 by tereperezdelc needs improvement
Internet did not work at the room, staff said would call to solve the problem and did not call, need extra cleaning in windows.
November 7, 2014
Rated 3 out of 5 by Indigo2216 Hotel
The staff tried to be as accommodating as possible to find staff that could speak English. They were all friendly. The hotel is about 30 minutes from the airport.
October 31, 2014
Rated 3 out of 5 by brian24 Great service and location, plumbing/shower issues
Stayed at the Libertador Hotel for 4 nights in Nov. 2011.
First, the good was the location downtown in the the center of Buenos Aires. The service was unlike most US-based Sheraton's where the front-desk staff act as your concierge. They will draw on your map, suggest a restaurant, call and make a reservation, etc. They were very patient and very helpful. 5 STARs
The bad: 1) The Club Level Lounge food and continental breakfast was very poor. If I had to pay for it I would have asked for a refund (I am a Platinum member). Also, the happy hour requires you consume your drink in the lounge. Why?
2) The plumbing in the bathroom was poor. The shower was difficult to use because the narrow size of the tub. It has one of those odd, European-style half doors on the tub (I simply do not understand this for a shower) The water was difficult to get to the correct temperature. The water continued to run for several seconds after you turned it off. Old plumbing? The shower experience was nearly 1.5 STAR drop.
I did not get upgraded which was surprising because the hotel seemed slow.
Basically, I would try the other Sheraton in Buenos Aires next time.
November 28, 2011
Rated 2 out of 5 by Traveler2011 Great Location - Within Walking Distance of Alot of Places
Nice rooms. However the lobby is very "worn" from the 70's look. Need to buy new lobby furniture and/or re-cover furniture. Lobby personal from the porter to front desk need to be more "service" oriented. When hotel guests have packages they don't want to be bothered by going thru a revolving door. Also when the hotel is at full occupancy the 3 elevators can take for ever getting hotel guests where they want to go.
Breakfast buffet very good for "hotel" food and many options. Also restaurant downstairs very good food. However, service can be slow at times and not the main focus. This could be a Latin American "thing". I would stay at this property again but Mr. King the General Manager of this property needs to be more "hands-on" with regards to training staff on "service" and hotel guests expectations.
November 27, 2011
Rated 1 out of 5 by EricL Awful experience - would not recommend
Staff was very unaccommodating to a change in my stay. I had accidently made a change in my hotel and ended up with reservations at two different Sheraton hotels in Buenos Aires. I notified the front desk within 5 minutes of my arrival and neither hotel would let me change / cancel the reservation so I ended up having to pay two full nights.
The follow-up from both hotels to resolve this issue was also very poor. The Starwood desk assisted me and said I would hear back within 72 hours from the hotel. They never responded and I had to call Starwood multiple times to get this information.
I have had good success with Sheraton hotels but will not stay at these hotels in Buenos Aires and would definitely caution everyone against this hotel.
December 20, 2011
Rated 3 out of 5 by Colon66 Five star level not met
As to a 5 star Hotel it does provide the expected Service Quality. Bed linens Shows manny hole, the Sauna was is serous bad condition broken Wood with danger to get injured. Bar Service was not well qualified served warm cava. Breakfast was removed while guest were still eating because it was 11.00 am I would allow those that are in the breakfast room to stay at least 15 more minutes.
October 14, 2014