Rated 2 out of 5 by Disillusioned00 Hotel Facility Needs Attention
This facility is undergoing some lobby renovations that, as a consequence, requires its guests to carry their bags up one flight of stairs from the reception desk. There is inadequate staff to help.
The first room I was in lacked hot water and the air conditioning did not work.
In both rooms, the beds were old and worn out and the carpet shabby. The first day in the hotel maid service was never provided. I arrived about 2:00 a.m. on a Sunday morning, paying for a Saturday night arrival, but the cleaning staff never got around to making up the room on Sunday.
I will not stay at this location again.
August 4, 2014
Rated 4 out of 5 by Pancho67 New account without request
I'm a Gold member and I booked this reservation with my SPG number... But in the hotel they created me another (new) account, without any permission and not even asking. And now, I have to "merge" both accounts... Incredible!
August 11, 2014
Rated 5 out of 5 by Abbey6 The staff were very helpful
I used the staff for information regarding directions and transportation. They were very helpful. The elevators were a bit challenging in addition to the renovation that was going on in the lobby.
August 10, 2014
Rated 1 out of 5 by MYFam Unexpectedly low quality of service
I understand the inconvenience of remodeling which the Hotel is going through but the service quality, house keeping and laundry service were all below Sheraton standards..... Very disappointed ....
August 3, 2014
Rated 5 out of 5 by KGraySmith Excellent Hotel
This hotel was clean, modern, and comfortable. The staff were extremely pleasant and Romina in the lounge was fantastic. Overall everything was great with the exception of wi fi - it was a little bit shaky and often needed to be reconnected.
July 26, 2014
Rated 4 out of 5 by RafKam Best of the bunch
Have stayed here a dozen times in the past 3 years. This is the best SPG property in BsAs hands down. Location is not glamorous, but very central for business and convenient Galerias Pacifico Mall across the street.
Staff are all pleasant, and efficient. Good SPG Platinum recognition as every time I had an upgrade to a junior suite or a presidential suite on the club floor. Club lounge is small, but ok for breakfast, not so good in the evenings. Wireless internet always works fine, which is more than can be said for other SPG properties in BA.
Swimming pool, jacuzzi and sauna very nice (especially the later with a panoramic view of the city). Gym room is small but adequate.
My only real gripe is with the elevators, which are slow. This is not a 5-star property (half the time there's no one at the doors to hail cabs, etc) but that is reflected in the competitive rates.
April 11, 2012
Rated 3 out of 5 by brian24 Great service and location, plumbing/shower issues
Stayed at the Libertador Hotel for 4 nights in Nov. 2011.
First, the good was the location downtown in the the center of Buenos Aires. The service was unlike most US-based Sheraton's where the front-desk staff act as your concierge. They will draw on your map, suggest a restaurant, call and make a reservation, etc. They were very patient and very helpful. 5 STARs
The bad: 1) The Club Level Lounge food and continental breakfast was very poor. If I had to pay for it I would have asked for a refund (I am a Platinum member). Also, the happy hour requires you consume your drink in the lounge. Why?
2) The plumbing in the bathroom was poor. The shower was difficult to use because the narrow size of the tub. It has one of those odd, European-style half doors on the tub (I simply do not understand this for a shower) The water was difficult to get to the correct temperature. The water continued to run for several seconds after you turned it off. Old plumbing? The shower experience was nearly 1.5 STAR drop.
I did not get upgraded which was surprising because the hotel seemed slow.
Basically, I would try the other Sheraton in Buenos Aires next time.
November 28, 2011
Rated 2 out of 5 by Traveler2011 Great Location - Within Walking Distance of Alot of Places
Nice rooms. However the lobby is very "worn" from the 70's look. Need to buy new lobby furniture and/or re-cover furniture. Lobby personal from the porter to front desk need to be more "service" oriented. When hotel guests have packages they don't want to be bothered by going thru a revolving door. Also when the hotel is at full occupancy the 3 elevators can take for ever getting hotel guests where they want to go.
Breakfast buffet very good for "hotel" food and many options. Also restaurant downstairs very good food. However, service can be slow at times and not the main focus. This could be a Latin American "thing". I would stay at this property again but Mr. King the General Manager of this property needs to be more "hands-on" with regards to training staff on "service" and hotel guests expectations.
November 27, 2011